MANAGEMENT

INDUSTRY: MANUFACTURING

QUALIFICATIONS PROFILE
Remarkably astute, tenacious, and highly accomplished professional, offering bro
ad-based experience in business development and operations as well as human reso
urce management expertise, complemented with extensive management and supervisor
y skills. Excel at implementing and adhering to compliance parameters and qualit
y standards to generate high quality solutions while increasing sales and custom
er service levels. Show competency in directing and leading highly profitable di
stricts and territories, coupled with recognized ability in improving efficiency
and productivity while reducing costs. Strong background in utilizing out-of-th
e-box approaches in training and developing employees to foster team unity towar
d achievement of corporate goals and objectives.
AREAS OF EXPERTISE
- Operational Revitalization
- Facility Management
- Budget Forecast and Preparation
- Human Resource and Development
- Leadership, Training, and Staff Motivation
- Hazardous Communications
- Start-Up Implementation and Operations
- Strategic and Business Planning
- Business Management and Operations
- Regulatory Compliance and Quality Standards
- Customer Service and Relations
- Occupational Safety and Health Administration
- Marketing Management and Communications
- R&D/ Process and Product Development

PROFESSIONAL EXPERIENCE
LOWEâ⠬⠢S HOME IMPROVEMENT
SALES MANAGER, Dayton, TN ~ 2008-2010
Prepared and facilitated weekly staff meetings and conducted thorough review and
analysis on financial aspect of the company to identify sales opportunities and
margin losses. Provided expert oversight on the installation of sales programs
within home sites inspection and recommended effective ways to resolve problems.
Managed the opening and closing of facility in adherence to security requiremen
ts. Displayed unsurpassed leadership and guidance to associates in achieving bud
get requirements for major sales matrix of commercial, installed, and special or
der sales.
Notable Contributions:
- Proactively managed and supervised a team of sales specialists which bro
adened personnel skills and maximized workflow of the entire retail facility.
- Administered the execution of corporate programs which boosted sales and
increased organizational revenue.
- Initiated and implemented Lead, Contact, and Order Management programs a
nd systems while adhering to customer service and standards.
- Utilized Microsoft Office, Genesis, M2O, and other computer system appli
cations leading to efficient identification of product and customer information.
- Led the development and performance reviews of each associate throughout
 the department.

ZONE MANAGER, Dalton, GA | Cleveland, TN | Athens, TN ~ 2002-2008

Maintained ongoing and professional relationship with department managers/associ
ates to ensure comprehensive understanding of customer service standards and in
order to determine best fit opportunities for customers. Authorized and signific
antly contributed in the execution and compliance to corporate promotions and mi
cro-seasons.
Notable Contributions:
- Facilitated and handled semi-annual/annual performance reviews for assoc
iates resulting in balanced workload in the overall operations.
- Conducted thorough analysis and verifications on the daily safety, inven
tory replenishment, pricing, and zone recovery in adherence with regulatory stan
dards and procedures.

SONIC DRIVE-IN RESTAURANT GROUP

OPERATIONS MANAGER, East TN and FL locations ~ 1988-2001
Directed and controlled the facility start-up from construction, equipment layou
t, vendor/supplier negotiation, and employee hiring/training to secure timely an
d accurate completion of all activities. Orchestrated the coordination of accoun
ts to payroll, budgets, and accounts payable/receivable accounting system. Playe
d an integral role in directing high-volume of restaurant operations from East T
ennessee locations to include staffing, product purchasing, financial management
, regulatory compliance, and equipment maintenance.
Notable Contributions:
- Drove 50 employees in maximizing their skills by conducting training pro
grams specializing on total customer satisfaction, attention-to-detail, and pers
onal accountability and productivity.
- Fostered and redoubled sales of franchise units by streamlining workforc
e and conceptualizing programs which established employee morale and team spirit
.
- Instrumental for the successful creation of marketing and promotional ca
mpaigns in order to determine community market-share with increased gross profit
s and repeat business.

EARLIER CAREER
TOMâ⠬⠢S FOODS, INC. / GENERAL MILLS, 1981-1988
RESEARCH TECHNICIAN, Columbus, GA
TECHNICAL SUPPORT MANAGER/STAFF ENGINEER, Perry, FL
QUALITY CONTROL MANAGER, Knoxville, TN

EDUCATION
BACHELOR OF SCIENCE IN FOOD SCIENCE AND TECHNOLOGY
Auburn School of Agriculture, Auburn University, Auburn, AL
ASSOCIATE OF ARTS IN PRE-AGRICULTURE
Gulf Coast Community College, Panama City, FL
PROFESSIONAL TRAINING
Dale Carnegie, 16 Week Management/Leadership Course (General Mills)

TECHNICAL SKILLS
With working knowledge in Microsoft Office Suite, including Word and Excel