Professional Summary

A good CAT adjuster requires the meeting of many skills in one person in order t
o effectively meet the needs of both claimants and carriers.
I owe my success to a mix of strong customer service skills, solid ethics, and k
nowledge of construction, policies and technical proficiency.
September 2008-October 2010
Pilot Catastrophe Services-Mobile, AL
Position: Independent Insurance Adjuster
Duties: Review & examine damages to property. Estimate repair cost, customer ser
vice and attend depositions with lawyers for claimants. Responsible for issuing
payment to policy holders. Extensive use of the Xactimate estimating program to
determine the policy holders estimates of damages to property. Claim types inclu
ded wind, hail, lightening & flood.
Appointed to the customer service/clean-up team due to excellent customer servic
e skills. Also met with construction supervisors and public adjusters to negotia
te any supplemental payments pertaining to property claims.
May 2008-September 2008
Reliable Roofing-Nashville, TN
Position: Sales Representative
Duties:Scope and inspect property for storm damages. Negotiate agreements to hav
e property owner sign contracts for property repairs. Duties included, estimatin
g and negotiating settlements with insurance firms. Coordinating repairs with th
e sub-contractor and oversee the repairs to completion. In the event that additi
onal damages were found, negotiations for supplemental payments were in the scop
e of work.
February 2008-April 2008
Schaffer & Woods- Denison, TX
Position: Independent Insurance Adjuster
Duties: Examine & estimate repair of damages to policy holders property for Farm
Bureau of Tennessee. Xactimate program used in estimating. Claims included, win
d & hail.
June 2006-January 2008
Worked with multiple adjusting firms:
Pilot Catastrophe Services,Inc
NCA (National Catastrophe Adjusters Group)
Pacesetters Claims Adjusting
Duties: Day claims to examine & estimate damages to property.
September 2005-May 2006
CNC Adjusting Services- Mobile, AL
Position: Independent Insurance Adjuster
Duties: Inspect & estimate damages to property owners homes in the New Orleans a
rea after Hurricane Katrina. Placed on the customer service/clean-up team due to
strong customer service skills. Claim types included wind, flood & theft.

TRAINING QUALIFICATIONS
Pilot Catastrophe Services, Inc.
Rope & Harness Certified, State Farm Certified, Nationwide Insurance Certified,
Earthquake Certified Status: Successfully completed
Citizens Insurance Schaffer & Woods
Refresher Exam & Certified Farmers Insurance Certified
Status: Successfully completed Status: Successfully completed
NFIP Adjuster Certification CNC Resources American Family Insurance
Flood Certified Xactimate Certified Property General Certified
Status: Completed Status: Completed Status: Completed
OCCUPATIONAL LICENSE/CERTIFICATIONS
Department of Insurance: Alabama, Florida, Mississippi, Louisiana,
North Carolina, South Carolina and Texas
OCCUPATIONAL EXPERIENCE
Claims Examiner, Property and Casualty Insurance
Analyze data used in settling claims to determine validity in payment of claims
.
Confer with legal council on claims requiring litigation
Reports over payments, under payments and other irregularities
Insurance Adjusters, Examiners and Investigations
Analyze information gathered by investigation and report finding recommendation
s
Collects evidence to support contested claims in court
Communicates with former associates to verify employment records and to obtain
background information regarding persons or businesses applying for credit
Examines claim forms and other records to determine insurance coverage
Examines titles to property to determine validity and acts as a company agent i
n transactions with property owners
Interviews or corresponds with agents or claimants to correct errors or omissio
ns and investigate questionable entries.
Interviews or corresponds with claimant and witnesses, consults police and/or h
ospital records and property damages to determine extent of liability.
Investigates and assesses damages to property
Negotiate claims settlements and recommends litigation when settlement cannot b
e negotiated.
Obtains credit information from banks and other credit services.
Prepares report of findings of investigation
Refers questionable claims to investigator or claims adjuster for investigation
or settlement.
COMPUTER SKILLS
Typing Speed: approx 40 words per minute
Email Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop etc)
Internet Browser (Explorer, Firefox, etc)
Spreadsheet Software (Excel, etc)
Word Processing Software (Word, Word Perfect etc)
Xactimate (estimating tool)
ADDITIONAL INFORMATION
Available to handle day or Catastrophe claims (wind, flood, hail, theft, fire,
tornado)
Have variable travel range and lead time
Have completed 500+ Xactimate claims
Own all basic adjuster equipment (ladder, tapes, ropes, camera, etc)
Experience in commercial Farm & Ranch claims
References: available upon request