BRIAN ARCHER

9293 W 98th Way | Westminster, CO 80021 | bae5342e@westpost.net | 303.403.1172

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Top-Notch Educational Leader
Educational Administration | Motivational Leadership & Instruction | Program Man
agement
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Student-focused educational administrator and leader with more than 18 years of
wide-ranging experience throughout vocational education, program administration,
massage therapy instruction, customer service, end-user desktop support, and on
line instruction. Earned reputation for being energetic and confident with a uni
que blend of technical and educational expertise.
Staunch dedication to accreditation requirements and consistently outstanding de
livery of instruction. Special talent in complex issue resolution and developing
strategies to increase student and faculty retention. Multiple educational cert
ifications including Certified Online Instructor.
> Curriculum Development > Budget Planning & Execution > Admissions Administra
tion
> On-site & Remote Learning > Student Placement Success > Student Advisory Ser
vices
> Financial Aid Administration > Accreditation Compliance > Faculty Developmen
t
> Therapeutic Massage Instruction > Customer Service & Support > Desktop & Phon
e Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Professional Experience
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Heritage College, Denver, CO
Director of Education 2008 - Present
Managed six vocational programs, including on-campus and distance learning curri
culums. Led staff of four and 40 faculty, as well as oversaw administration and
advising for an average of 500 students. Managed payroll, developed and managed
$300,000+ annual budget, and maintained accreditation status by updating curricu
lum, hiring and training staff, and ensuring continuing education and profession
al development for all faculty.
Notable Accomplishments:
> Increased student retention rate by 30% within a two-year period, and earned a
n average student enrollment retention rate of 97%.
> Realized 70% increase in staff and faculty retention.
> Delivered 33% increase in student enrollment.
Program Manager/Therapeutic Massage Instructor 2004 - 2008
Created and distributed educational materials for hybrid distance learning progr
am (for proprietary Allied Health Education Company). Provided online and on-sit
e instruction for multiple class sessions. Developed training requirements and m
aterials, and monitored progress for instructors at seven campuses.
Notable Accomplishments:
> Delivered complete overhaul of curriculum to meet accreditation requirements.
> Saw 70% improvement in customer service upon streamlining educational processe
s.
IMAC Coordination/CSR, Alternative Resources Corporation, Boulder, CO 2002 - 200
3
Provided client desktop and telephony support for Honeywell International end-us
ers, as contracted by IBM Global Services. Furnished end-user support in desktop
, mainframe, and AS/400 applications. Proactively initiated research into workfl
ow structures for inbound call center customer support, as well as developed and
executed strategies to increase productivity.
Notable Accomplishments:
> Provided leadership to 100+ call center staff, using key individual performanc
e metrics including number of inbound calls received and/or resolved.
Helpdesk Specialist, Gambro BCT, Lakewood, CO 2001 - 2002
Facilitated quality client services for customers, physicians, nurses, technical
and administrative staff via telephone and email. Analyzed call-flow data using
Goldmine helpdesk tracking tool.
Notable Accomplishments:
> Refined and optimized Support Center Process by designing, implementing, and a
nalyzing call-flow data, as well as revising field service documentation.
> Improved field service performance module through effective issue resolution a
nd preventative maintenance.
Additional Experience:
Apheresis Technician, Belle Bonfils Memorial Blood Center, Denver, CO
Principal, Body Awareness (therapeutic message/health improvement business), Lak
ewood, CO
Audio Services Manager, American Foundation for the Blind, New York, NY
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Professional Development & Certifications
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Certified Online Instructor, Learning Resources Network, River Falls, WI
Certified Phlebotomist, Phlebotomy Learning Center, Denver CO
Certified Practitioner, National Certification Board for Therapeutic Massage & B
odywork
Certified Massage Therapist, Colorado School of Healing Arts, Denver, CO
Bachelor of Arts, Speech & Theatre, Montclair State University, Upper Montclair,
NJ
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Awards & Recognitions
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Outstanding student retention (98.1%) for 2009, Heritage College, Denver, CO
Outstanding student retention (97.6%) for 2008, Heritage College, Denver, CO
Outstanding student retention (99.17% first month on the job), Heritage College,
Denver, CO
Staff of the Year Finalist, 2008, Colorado Association of Career Colleges and Sc
hools
Faculty of the Year Finalist, 2007, Colorado Association of Career Colleges and
Schools
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
Technical Qualifications
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~
MS Office | OpenOffice | Corel Office Suite | Windows NT/2000/XP/7 | Moodle | AS
P.NET | HTML | Citrix | Novell | TCP/IP | VPN