HAMID SHAHSAHEBI

1418 Bellevue Ave #310 Burlingame, CA 94010

408-390-3812 a hsd90500@westpost.net
http://www.globalpitch.com/hamidshahsahebi
IT SUPPORT PROFILE
_MULTIFACETED TECHNICAL CAREER WITH TRACK RECORD OF INNOVATION AND
SUCCESS_
Client-oriented, multifaceted IT professional with experience in
computer hardware, software and network support operations, problem
analysis and resolution, and customer service. Knowledge of existing
technical support methodologies, with the ability to apply them to
the strategic benefit of the organization and to the attainment of
performance goals. Exceptional ability to break complex problems down
into simpler forms, enabling others to effectively contribute to
resolution / execution. Tenacious, quick-thinking problem solver with
the ability to correlate diverse, incomplete, or contradictory
information to produce rapid results.

_Hardware, Software, & Network Support / Project Management_

_Technical Support Operations / Problem Resolution /
Troubleshooting_
PROFESSIONAL EXPERIENCE

OWNER/ MANAGER, InMotion Transport LLC, Burlingame, ca 2009-present

Shuttle & Limo services
LAB TECHNICIAN, GENESIS ENGINEERING SERVICES, San Jose, CA 2008 a"
2009
Assemble, configure and troubleshoot Cisco networking and
communication equipment. Install and update software for demo and
loaner Cisco products. Work with wide range of routers, switches,
firewalls, servers and IP voice & video equipment.
CONNECTIVITY SPECIALIST, AT&T INTERNET, San Ramon, CA 2000 a" 2007
Provided comprehensive technical support to customers experiencing
Internet connectivity issues. Coordinated closely with clients to
identify, troubleshoot and resolve problems in timely and courteous
manner, while liaising with vendors and other departments to find
best solution. Troubleshot connectivity problems for frame relay,
ATM, point-to-point and Optiman circuits, in addition to Cisco
routers and
DNS/ email problems. Reviewed and monitored quality of trouble
ticketing system, while assisting and training new employees.
*
 Troubleshoot and configure DSL routers and switches for broadband
customers.
*
Support customer VPN equipment.
*
Maintained highest degrees of accuracy while consistently staying
ahead of schedule.
*
Received employee award for productivity and customer satisfaction.
COMPUTER TECHNICAL SUPPORT, VIGOR INTERNATIONAL, San Francisco, CA
1999 a" 2000
Fulfilled multiple duties, including troubleshooting internal
computers and Windows NT 4.0 servers. Handled installation of
operating systems and application software for workstations.
Completed project ahead of specified deadline...
* * * * * *
_Additional prior experience: _
_Production Supervisor, Washington Inventory Service, San Jose, CA
(1994a"1999) _
_Manager, General Home Repairs (1992a"1995)_
EDUCATIONAL BACKGROUND

BACHELOR OF ARTS IN POLITICAL SCIENCE, Biscayne College, Miami, FL

ASSOCIATE OF ARTS IN PRE-ENGINEERING, Santa Fe Community College,
Gainesville, FL
CERTIFICATION IN NETWORK OPERATING SYSTEM ADMINISTRATION, Computer
Training Academy
CCNA courses, Foothill College & City college of San Francisco