Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Relevant Skills:
Leadership
Performance Reporting
Project Management
Policies & Procedures
Business Process Analysis
Risk Analysis
Service Improvements
Personnel Management
Department Mergers
Financial Acumen
Systems Implementations
Service Level Metrics
Work History
MTL INSTRUMENTS GROUP a" (remote office) Luton, Bedfordshire, England Jun 2008-
Feb 2009
Business Process Analyst
Achievements:
a Rolled out Americas procedures through Europe and Asia sister companies
a Readied global partners for new ERP system implementation (Baan to SAP)
a Improved on-time-delivery worldwide via customer communication and metrics
a Backlog brought to 90-95% assurance from 70%
a Physical inventory of $3.5M within .016% of perpetual a" managed remotely
MTL INC a" Hampton, NH Jan 1997-Jun 2008
Manager, Customer Services Americas
Achievements:
a Integrate Edmonton, AB and Houston, TX Customer Service into NH team; FGS abso
rbed Provisioning and Distribution to create a cohesive C/S, Materials and Distr
ibution team, afrom cradle to gravea concept
a Streamlining processes, increasing efficiencies, reduced headcount, and turnov
er
a Reduced inventory 50% while improving OTD to 95%; increased inventory turns to
8; reconciled physical inventory to perpetual to within 1%, 4 years running whi
le minimizing downtime in service to customers
a Improved service by moving to hybrid positions in Customer Service and Materia
ls
a Directly impacted productivity by implementing Service Level Measurements, dep
artmental and personal goals, and opening lines of communication
a Initiated monthly reporting and forecasting of revenues and cost of goods thus
maximizing revenues each and every month.
Professional Qualifications
a M.S. Degree in Industrial/Organizational Psychology Candidate 2011
a MBA Degree in Leadership (3.67) GPA
a BA (Hons) Degree in Management and Marketing
Software Applications
a Microsoft: Word/Excel/Access/PowerPoint/Publisher/Query/Outlook
a FileMaker Pro, ACT!, Lotus Notes, Q&A
a AS400, Max, Baan - Dynamics, JDE
Board Positions
a Cedars Condominium Association Board of Directors
a Franklin Pierce University Alumni Board of Directors
o NH Chapter Committee ~ Academic Relations Committee