Brenda Honore

3736 E. Bay St Duluth, GA. 30096 (C) 404.379.5880 E-Mail: bhba4c

6e@westpost.net
SUMMARY OF QUALIFICATIONS
A highly skilled Business Analyst with over 10 years experience in the developme
nt of user and system requirements. Extensive experience in the development, sup
port, and management of multiple system applications. Proven ability to manage,
execute and deliver results on-time and on-budget in a dynamic, technology-orien
ted environment. Effective leadership and team interaction skills, including the
ability to plan and organize work flows. Proficient in the development of Funct
ional Requirements, Traceability Matrix, Test Plans, Test Scripts, End-to-End Te
sting, and Regression Testing. Exceptional analytical and problem solving skills
. Strong interpersonal skills and the ability to interact and communicate with a
ll levels of management.

TECHNICAL EXPERIENCE
Software: MS Office, Visio, Niku, Lotus Notes, Net Meeting; Q Team Link Messenge
r; Singl.eview, Excel, PowerPoint
Database Systems: Rumba, CC Harvest, Doors, Caliber, Sharepoint (Online Project
Repository), CDIA (Corporate Documentation & Information Access), LOH (Local Ord
ering Handbook), SDLC (Software Development Life Cycle), IT UP (IT Unified Proce
ss), PRISM (Primary Repository for Information Systems Management)
Operation Systems: UNIX, Windows 95/98/2000 NT/XP and Excel
Ordering Systems: Siebel, LENS (Local Exchange Navigation System), EDI (Electron
ic Data Interchange), TAG (Telecommunication Access Gateway), ROS (Regional Orde
ring System), LNP (Local Number Portability), DOE (Direct Order Entry), SONGS (S
ervice Order Negotiation Generation System), RNS (Regional Navigation System), S
AR(Integrated Service, Activation & Repair), eRepair
Provisioning Systems: SOCS (Service Order Control System, LFACS (Loop Facility A
ssignment Control System)
Billing Systems: CRIS (Customer Record Inquiry System), BOCABS (Business Office
Circuit Accounting Billing System)
Graphical User Interface Design
Beta & Integration System Testing
PROFESSIONAL EXPERIENCE
IT Client Account Manager July 2006 - June 2009
BellSouth/AT&T Technology Group - Atlanta, GA
Interact with internal clients to influence and collaborate in the development a
nd implementation of business strategies, including providing SME knowledge expe
rtise in setting strategic technical direction. Identify the automation needs of
internal customers and be the IT conduit to the customer of new technological d
evelopments that would serve those needs.
* Ongoing coordination and tracking of capital and expense funding and preparing
actual vs. budget analysis
* Effectively communicate project status to management and keep business stakeho
lders informed of project status and all related issues
* Collaborate closely with and assist application development teams when require
d, to ensure timely delivery of project deliverables
* Manage risks, escalations and problem resolutions at portfolio level
* Assist in the development/administration of new or ongoing projects
* Determining the best creative & effective use of IT funding
* Shaping the approach for addressing a client's needs at the beginning of the p
rocess

Team Lead (Sr. Business Analyst) Ju

ly 2005 - July 2006
BellSouth Technology Group - Atlanta, GA
Key member of delivery team providing development, clarification and support in
transitioning CRM interface for Product Ordering and Marketing Promotions from m
ultiple legacy systems into a single interface within Siebel technology.
* Identified deficiencies in scripting product through evaluation of competitive
data and customer requirements.
* Developed use cases & process flows.
* Created traceability matrix for version control of workbook documents
* Worked with client, stakeholders and developers to identify solutions driven b
y client business requirements.
* Identified, recommended and implemented business process improvements, improvi
ng efficiency by 50%.
* Analyzed client requirements and developed functional system requirements
* Consulted with QA to ensure appropriate testing procedures were defined and ad
ministered
* Develop detailed System Requirements based on business requirements
* Identified and communicated data requirements to create cross-process data map
ping workbooks
Sr. Business Analyst June 2004 - June 2005
Accenture - Atlanta, GA
* Managed the development of user requirements for new and enhanced functionalit
y for the ENCORE, LNPGW (Local Number Portability Gateway) and Telcordia applica
tions.
* Interfaced with client users to define and document scope and functional requi
rements for applications
* Identified and defined detailed product requirements and use cases
* Participated in transitioning the requirements and use cases to the designers,
and ensure a clear and complete understanding of the requirements
* Developed test scripts, test conditions, input test data, and expected results
for one or more test plans, including component, assembly, product, performance
, user acceptance and technical architecture tests
* Reviewed and provided feedback in the development of user requirements
* Facilitated system requirements solutions walkthroughs
* Proposed resolutions for potential user and system requirement defects
* Identified impact to external systems
Business Analyst April 2003 - June 2004
Accenture - Atlanta, GA
* Transformed functional requirements into system specifications for LNPGW (Loca
l Number Portability Gateway) including Wireless and WireLine services.
* Responsible for understanding clients business processes and proposing how to
automate those processes most effectively using BellSouth Technologies
* Interfaced with client users to define and document scope and functional requi
rements for applications
* Facilitated system/solutions requirements meetings and walkthroughs
* Proposed resolutions for potential system requirement defects
* Provided status reports for Senior Management
Requirements Manager August 2001- March 2003
BellSouth - Atlanta, GA
* Developed and managed user requirements for ENCORE applications.
* Interfaced with client users to define and document scope and functional requi
rements for ENCORE applications
* Identified gaps in the business rules
* Facilitated user requirement meetings and walkthroughs with internal and exter
nal clients
* Managed critical tasks in the development of user requirements to assure miles
tone dates were met
* Determined the root cause of requirement defects during release cycles
* Defined test plans and test acceptance criteria
Subject Matter Expert-BellSouth April 2001-July 2001
BellSouth - Atlanta, GA
Developed Methods and Procedures (M&P) for manual Local Service Requests (LSRs)
used by the Local Carrier Service Centers (LCSCs) and CLEC (Competitive Local Ex
change Carrier) community.
* Develop Methods & Procedures
* Developed business rules for product and services for the electronic systems.
* Participated in product development team meetings
* Provided field support for products to the LCSC.
Requirements Manager March 2000 - March 2001
BellSouth - Atlanta, GA
Interface with client users to define and document scope and functional requirem
ents for applications.
* Developed user requirements of product and services implemented in the ENCO
RE systems within the specified baseline dates.
* Facilitate large team meetings and customer oriented presentations.
* Developed test plans and acceptance criteria.
* Execute test and evaluate results.
* Assisted in troubleshooting and determining the root cause of requirement def
ects during release cycles.
Quality Assurance Tester Oct. 1998 - Feb. 2000
BellSouth - Atlanta, GA
A highly skilled professional with experience in creating and developing test pl
ans for User Acceptance and CLEC (Competitive Local Exchange Carrier) testing fo
r the ENCORE Applications. Proficient in problem solving & issue resolution.
* Responsible for supporting and performing CLEC/Vendor Testing by ensuring qual
ity, accurate and efficiency of new interfaces.
* Supported User Acceptance Testing using the CLEC interfaces to pro-actively se
ek any potential defects that might impact new functionality
* Supported Regression Testing by ensuring BellSouth systems continue to perform
as specified in the manner in which they were designed after and during release
cycles
* Reviewed user requirements and developed test cases with expected results
* Developed test strategy and approach
* Reviewed test results and log issues and defects, pass/fail, against test scri
pts
* Supported problem and issue resolution with the System Integration Testing tea
m
EDUCATION
2 years McNeese State University, Lake Charles, LA