Ermine Joyclyn Newton

3630 Smokey Chamber dr.

Virginia Beach, VA 23462
Mobile: 757-822-9521
Email: enb3a94a@westpost.net
Country of citizenship: United States of America
Veterans Preference: No
Contact Current Employer: Contact me first
AVAILABILITY: As Soon As Possible
Job Type:
Permanent
Work Schedule:
Full Time
DESIRED LOCATIONS
US-VA-Norfolk/Hampton Roads
WORK EXPERIENCE
TACO BELL INC
Norfolk, Virginia
US
7/1996 - 7/2010
Hours per week: 50
Restaurant General Manager
Managed a large-scale fast food restaurant as the Restaurant General Manger. Sup
ervised a staff of 38 employees, consisting of shift managers, team leaders, cas
hiers and cooks. Recognized for cultivating long term, stable staff with team-pl
ayer philosophies; credited with increasing revenues 167% over three years by in
creasing customer base. Created, developed and implemented all formalized operat
ional systems and procedures including employee handbook, flow charts, forms, ch
eck-lists, server/kitchen associate job descriptions and incentive programs. Con
ducted thorough interviews and initiated background checks for potential employe
es. Identified and implemented the termination of substandard and dishonest empl
oyees. Responsible for the overall training of new employees; ensuring that they
are familiar with proper equipment usage and safety standards. Maintained up to
date health records, personnel records, and disciplinary records for each emplo
yee. Handled weekly inventory and vendor relations to ensure the timely and cost
-effective purchasing of food, beverages and small wares. Negotiated the procure
ment of out of stock items in between shipments. Gathered, counted and safeguard
ed daily revenues totaling $50,000.00. Conducted inspections and assessments of
food and beverage products to determine compliance with health regulations. Enfo
rced proper food preparations, handling and sanitation practices. Emphasized and
enforced equipment and work place safety; ensured each employee wore proper pro
tective gear and used precaution. Provided customer service to thousands of cust
omers; reconciled issues with unsatisfied customers. Utilized office automation
software to prepare the monthly work schedules. Prepared and submitted the bi-we
ekly payroll reports for the entire staff. Reported directly to Corporate, and c
ommunicated with five regional area locations.

Amerigroup Inc.
Virginia Beach, Virginia
US
9/1999 - 10/1999
Hours per week: 40
Information Technology Assistant (Intern)
Responsible for updating the customer request for assistance log, ensuring troub
le reports are handled expeditiously. Monitored ongoing operations of network sy
stems to ensure hardware and software are functioning and operational standards
are met. Accessed and maintained various databases, spreadsheets, and other simi
lar computer applications that facilitates IT activities for the organization. P
rovided necessary information to troubleshoot, and arranged for contact with the
appropriate IT Specialist if needed. Coordinated and followed up directly with
the customers, ensuring all issues were resolved and no further assistance was n
eeded. Communicated verbally and in writing with customers. Responsible for prov
iding supply support to the IT team by performing data entry, equipment ordering
, tracking of expendables and non-expendables, and inventory control.
EDUCATION
ECPI College of Technology
Virginia Beach, Virginia
US
Associate Degree, 11/1999
Major: Business Systems Administration