Chris Austin

5704 Waltrip Ln. San Jose, Ca 95118

caab3a62@westpost.net
(C) 408-857-6753
(H) 408-266-7435
Objective: System administrator - Seeking to interview for a position where my
eleven years of Information Technology experience will add value and bottom line
results.
QUALIFICATIONS SUMMARY
Eighteen years of hardware & software troubleshooting, past 11 years in an infor
mation technology role focusing on:
* Windows 95/98/NT/2000/2003
* Networking & Telecommunications
* MS Exchange 5.5/2000/2003
* Project Management
* Small Business Server
* Customer Support

PROFESSIONAL EXPERIENCE
Skyfire May 10-present
Consultant
Key contributor for this startup company. Relocated and managed 35 user window
s network. Improved imaging process. Implemented Cisco wireless network. Manag
ed HP procurve switches. Setup VOIP phone system. Deployed network management
software. Supported a small group of MAC users. Standardized hardware, softwar
e & documentation. Minor Linux administration.
Misc bay area companies Nov 02-Present
Consultant
Most of the clients were < 30 users, windows Domain environment. Implemented &
supported Active Directory, Symantec Anti-Virus Enterprise, network infrastructu
re, incorporated data redundancy and recovery systems. Supported a variety of m
ail systems.
IBM, San Jose, CA Feb 08 -Mar 09
Security Administrator
Contracted to support Silicon Valley server farm. Responsible for Windows NT/20
00/2003 server installs, configurations, Active Directory maintenance, patches,
security audits, upgrades along with monitoring operating system software and se
rvers to ensure maximum performance.
Robert Half Technology, San Jose, CA Oct 07-Jan 08
Exchange Migration Administrator
Contracted to migrate 80 users from Exchange 2000 to Exchange 2003. Implemented
Message Labs e-mail archive system. Supported and managed multi domain environ
ment (AD, DHCP, and VPN).
DPR Construction, San Jose, CA Mar04-Feb 07
Information Technology Field Engineer
Designed, implemented and managed 40 networks/360 users in windows 2003 environm
ent. Provided project management & operational support for windows 2000/XP, Cit
rix applications, Windows 2000/2003 server, Active Directory, Symantec Enterpris
e Vault, Sonicwall & Cisco network infrastructure. Assisted with Exchange mailb
ox migration project. Migrated all users to windows XP, modified roll out proce
ss reducing downtime by 75%. Managed Migration from a 3Com VOIP network to a Ci
sco VOIP network. Integrated Network copiers with Active Directory, Implemented
 Cisco Wireless networks improving mobility and productivity for my regions.

SurroMed, Mountain View, CA May03-Dec03

System Administrator
Contracted to support a 250 node campus, assisted with all aspects of the compan
y's IT needs; windows 2000 server maintenance and configuration, data back-up ma
nagement, deploying of new workstations, troubleshooting desktop issues, hardwar
e replacement, network support, phone systems and printers.
Manpower/Synopsys, Mountain View, CA May 02-Nov 02
System Administrator
Contracted to maintain a 280 user windows NT/2000 environment. Supported end us
er applications and operating systems consisting of Windows 2000 pro/server. Mi
grated 150 users per month during 2 company acquisitions. Responsible for data
backup management, server maintenance and configuration.
Direct Fit/Johnson & Johnson, Mountain View, CA Nov 00- Mar02
System Administrator
Contracted to support a 2000-node campus network, with 1100 remote users. Assis
ted with Mailbox migration. Implemented company wide network copiers resulting
in lowering print cost by 80%. Migrated Sales force of 1100 remote users. Deve
loped 33% of all IT support FAQ's, reducing overall troubleshooting time. Worke
d extensively with the following: Cisco routers/switches, Win2000, NT 4.0 workst
ation/server, Exchange 5.5, Proxy 2.0, SMS 2.0, Quota Advisor, and Backup Exec.
Intraspect Software, Los Altos, CA June 00- Oct 00
System Administrator
Network management & troubleshooting for a 250-node network with 50 remote users
. Changed PC deployment process reducing deployment times by 75%. Configured C
isco routers resulting in reducing admin travel time by 75%. Streamlined backup
system reducing recovery times by 25%. Relocated Network, assisted with the pl
anning and design of new network. Performed backup/restore functions; troublesh
ot MS Exchange 5.5, DHCP, DNS, WINS, VPN, RAS & DSL issues. Maintained software
licenses ensuring 100% compliance. Evaluated bar code system in an effort to i
mprove inventory control.

Southwall Technologies Inc., Palo Alto, CA Sept 98- June 00

PC Technician
Lam Research Corp., San Jose, CA May 96 - July 98
Customer Service Engineer
ATMI/Ecosys, San Jose, CA May 95 -May 96
Customer Support Engineer
Air Products and Chemicals May 93-May 95
Electronic technician
US Navy June 87-Feb 93
Aircraft Electrician

EDUCATION
* B.S Technical Management (in progress)
* A.S. Electrical Engineering (3.9 GPA)
* CCNA
* MCSE
* A+ Certificate