Colin Ryan Clark

15 Eastover Ct.
Louisville, KY. 40206
502.649.7524 - Cell
cca2ecea@westpost.net
Education
University of Kentucky Lexington, KY 05/2001
B.A. Telecommunications, Minor in Business
Experience
SHPS Louisville, KY 05/08-04/10
Client Account Manager Project Manager (05/08-04/10)
Responsible for personal account ownership of SHPSs two largest clients with to
tal annual profits over 12 million.
Provided professional Customer Service, Client Service and Operational Manageme
nt of all Benefit Plan Administration focusing on HealthCare Reimbursement and F
lexible Spending Accounts.
Primary point of contact for all participant Spending Account issues and Projec
t Manager planning for FSA and HRA administration.
Project lead for all projects and tasks that have the potential to be client im
pacting or provide expedient issue resolution.
Provide oversight and daily monitoring of all technical aspects of role includi
ng file specs, file/system issues and client communications.
ZirMed Louisville, KY 01/06-05/08
Data Analyst (06/06-05/08)
Provide client assistance with website training and healthcare related issues p
ertaining to data files
Provide end user support for HCFA, Institutional, and government mandated 837 f
ile formats
Create custom maps for all inbound file formats supported by ZirMed
Provide solutions for issue resolution and escalation procedures for the IT and
Implementation Departments
Software Developer (01/06-06/06)
Update outdated communications software to a new platform
Assist development and production staff with communications and payer issues
Design and implement base scripture for all rollout production scripts
Support EDI Analyst team with analyzing incoming and outgoing data traffic
WebMD Nashville, TN 10/02-01/06
Software Systems Engineer II (11/03-01/06)
Monitor health and integrity of 13 departmental servers, 4 workstations, and on
e BBS
Responsible for revenue profiting between 2-3 million annually
Work directly with manager of BA/QA teams for rollout of current HIPAA payers a
nd providers
Responsible for the training, supervision and development of 6 full time employ
ees
Create/maintain/monitor communication scripts for over 100 payers nationwide us
ing programs such as Reflections FTP Client, WS-FTP Pro, UNIX, NDos, and ProComm
Plus
Project manager for company Development Server Project
Production Support Supervisor (10/02-11/03)
Claim and report file testing with payers for HIPAA
Monitored/troubleshoot/escalated multiple automated switch functions such as In
stream, CLMS, Ops Mailers, etc
Liaison with payers to research/resolve provider reporting issues for Productio
n environment.
Documented all inbound and outbound trouble tickets while providing timely reso
lution

Skills
Platforms Windows 95/98/2000, XP, ME, NT, Windows 2000 Server, MAC OSX.
Computer Flash, Dreamweaver, Photoshop, Windows 95/98/2000, Office 2000 & 2003,
Access, QuickTime VR, ProComm Plus, Dos 6.0, Outlook, Reflections FTP Client, WS
-FTP Pro, Windows Terminal Services, E-Tunnel.