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291 CENTRAL AVENUE, D2 JERSEY CITY, NJ 07307 Phone: 201.988.

4723
E-MAIL: sp956e6c@westpost.net Shashi Patel
OBJECTIVE: To be a part of a highly professional and competitive
team dedicated to the implementation, operation and maintenance of
mission-critical infrastructure.
COMPUTERS:
Hardware: Installation, configuration, upgrading and troubleshooting
Compatible hardware & Software for Workstations, Servers, and Cisco
Routers and Switches
Operating System: Windows NT/98/2000/XP/Vista, MAC
Applications: Microsoft Office XP/2003/2007/2010(beta), Microsoft
Works, Photoshop CS2/CS3, Adobe Acrobat 9.0, Nero Burning Suites,
Adobe Illustrator CS2, VMware Player, Norton Ghost Image NTBackup
Databases: Microsoft Access
Server Hardware: Dell PowerEdge 1800/1850/2650, HP Server Family
Servers: Windows Server 2000/2003, Oce Reprodesk Server
Peripheral: Oce and HP large & small format Network Plotters and
Printers, Scanners, Projector, KVM Switches

EDUCATION: ACE COMPUTER TRAINING CENTER, New York, NY 02/2010


-07/2010
Cisco CCNA Certification Class

NETCOM INFORMATION TECHNOLOGY, New York, NY 12/2009-12/2009


CompTIA A+ Certification class

NEW JERSEY CITY UNIVERSITY (NJCU), Jersey City, NJ 06/1996-12/2003


Major: Computer Science Graduated: Dec. 2003
CERTIFICATION: CompTIA A+ (2009), Network+ (2009),
Microsoft Certified Desktop Support Technician (MCDST)
Cisco Certified Network Associate (CCNA)
EXPERIENCE:
05/2010-07/2010 ELECTRO RENT, Totowa, NJ
ROBERT HALF TECHNOLOGY, Paramus, NJ
CUSTOMER SUPPORT TECHNICIAN

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Direct interaction with customers to provide and process information
in response to inquiries, concerns and requests about products and
services.
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Offered excellent customer services in a pleasant and professional
manner
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Install ghost images for Microsoft windows XP/Vista/7 on multiple
workstation through PXE boot service
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Configure small switched network for various onsite rental project
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Built and maintained computer systems and performed system upgrades
for Microsoft and Apple systems.
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Assisted in house staff and field personnel by solving internal and
external concerns or issues

05/2009-11/2009 P.P. CORP, Clay NY


IT SUPPORT SPECIALIST

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Install, and configure workgroup network using 3Com Switch, Netgear
Firewall, DSL Internet Connection for POS system (BackOffice, Video
Monitor, Terminal, Printers, CCTV Camera Video Surveillance)
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Terminal setup with cash drawer (Installing OS, POSi Touch client
software, Network Connectivity)
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Install and configure receipt printers
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BackOffice Computer setup (Installing OS, Service Pack, Network
Connectivity, Install POSi Touch Server software, Anti-virus
Software, Print Driver)
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Troubleshoot POS terminal using VNC software.

09/2004-05/2006 DIGITAL OUTPUT CORPORATION, Washington, DC


TECHNICAL SERVICES SPECIALIST

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Working on Dell Servers, in varied configurations
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Installing, Configuring and Administering Microsoft Windows NT,
2000, 2003 Servers
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Implementing and supporting DNS, IIS, and DHCP
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Maintained secured FTP connection for client
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Maintained system backups and performed system/file restorations on
workstations and servers
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Setup and Tested Bare-Metal restore on Workstations & Servers
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Maintained Secured Network through McAfee suits
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Responsible for data recovery, internet security
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Help Desk support for clients LAN/Hardware/Software support for
20-25 users
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Creating manuals and documentation for clients and users
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Installed and updated Peach Tree software
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Installing and Upgrading Workstation's Hardware and Software for
Windows NT/98/2000/XP
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Managing secured Network Availability through wired network
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Provided secure remote access to user's computers through gotomypc
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Configured new plotters and printer on network for AutoCAD users
(created PC3 file),
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Installed Technesis cost recovery software for print tracking and
maintain the database for 9 client sites
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Serviced Large format Plotter model including Oce (9800, TDS400,
9400 and 7050), and HP Designjet (430, 650, 800, 1055, and 5000)
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Serviced small format printers HP Color LaserJet 8500, HP LaserJet
(4, 4mv, 5, 2200, 5000, and 8150)

01/2003-12/2003 NEW JERSEY CITY UNIVERSITY, Jersey City, NJ


STUDENT ASSISTANT/COMPUTER TECHNICIAN (CO-OP)
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Help Desk / end-user LAN/Hardware/Software support
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Provide technical support to students for Microsoft Office 2000/XP,
Microsoft Visual Studio.Net and Windows 2000/ Windows XP
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Internet graphics creation and manipulation (Adobe Photoshop CS2)
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Internet/Intranet development, design, instruction and maintenance
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Installed compiles and its patches to keep computer up-to-date
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Applying appropriate patches to workstations and servers
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Troubleshooting network Problems
LANGUAGES: Hindi (fluent), Gujarati (fluent)

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