Alexis Jackson

1904 Airy Circle

Richmond, VA 23238 804-523-2951
aj92aba0@westpost.net

Objective
Summary of Qualifications

To secure a position that will challenge my abilities and allow me to expand my

communication, organizational, client service, and problem solving skills.
a Administrator with 4 years experience within the health insurance industry.
a Able to set priorities to achieve immediate and long term goals on an individu
al basis or within a team environment
a Ability to interview, train, evaluate, coordinate temporary staffing, and main
tain confidentiality
a Experience in heavily regulated compliance environment that requires efficienc
y, accuracy, detail, and organization
Experience

Manager of Sales Administration-Virginia

December 2005-Present Humana MarketPoint Glen Allen, VA
* Maintain and enforce confidentiality; policies consistent with company guidel
ines and goals
* Ensure completion of quarterly field evaluations by sales managers and sales d
irector
* Responsible for submitting leave requests, timesheets, transfers, and position
postings
* Conduct annual performance evaluations, salary recommendations, associate rec
ognition, and disciplinary action
* Coordinate orders and assembly of materials for annual and open enrollment, ne
w employee orientation and certification classes
* Provide service support to customers, agents and sales managers
* Identify, recruit, and provide training and development to direct associates w
ithin multiple locations
* Responsible for setup of meeting logistics
* Maintain corrective action documentation in compliance database and human reso
urce files
* Manage state licensing and certification process
* Conduct audits of monthly incentive sales as needed: report discrepancies to r
egional analyst
* Conduct quality analysis of paper applications received and forward to process
ing
* Provide inventory management of sales and marketing material on a monthly basi
s, fulfillment of supply request as needed
* Maintain management of office space and equipment
* Manage broker contracting process
* Build and maintain positive relationships with internal and external customers
through regular communications
Administrative Service Coordinator
August 2005-December 2005 Humana MarketPoint Glen Allen, VA
a Processed reports and documentation for sales director
a Completion of sales reflection projects for annual market visits
a Customer service support to internal and external clients
a Responsible for filling supply order request for sales agents
a Scheduled management meetings and all logistics
a Daily contact with agents and management to ensure prompt response to external
customers
a Data entry of client information and proper file maintenance
Program Coordinator
February 2003-April 2005 Friendship Community Outreach Center Nashville, TN
* Liaison for planning neighborhood events with nonprofit groups and school even
ts
* Managed student academic progress reports during after school sessions
* Coordinated service learning initiative with local universities
* Monitored and scheduled volunteer work with undergraduate students
* Coordinated eight week summer program for students ages 5 to 14 years old
Intake Coordinator
October 2000-April 2003 Affordable Housing Resources, Inc. Nashville, TN
* Updated tracking database with new and existing clients
* Coordinated events and maintained calendar
* Compiled monthly progress reports and distributed to staff and board members
* Collection and tracking of monthly payments from homeowners
Outpatient Admitting Representative
December 1998- Sept. 2000 Baptist Hospital Nashville, TN
* Collection of insurance information for processing claims
* Input and submit accurate outpatient testing information
* Handle incoming patient calls and route to proper area
Education/Skills/License Nashville State Community College Nashville, TN
* Associate Degree-Business Management
* Microsoft Word, Excel, PowerPoint, Access, Lotus Notes, Internal database mana
gement systems
* Life and Health Insurance license- Virginia 2007

Professional References: Available upon request