Limarie Fernandez

343 Lynnwood Avenue, Newton, MA 02460

(978) 853-4858
lf21a518@westpost.net
OBJECTIVE To obtain a career that will challenge my skills that I have developed
over the years of experience in the hospitality industry.
SKILLS PROFILE
*Able to communicate clearly with guests, customers, supervisor and fellow emplo
yees in both English and Spanish.
*Computer proficient in Fidelio Property Management System.
*Able to work productively with little supervision
*Able to work at a fast pace and under pressure.
EMPLOYMENT HISTORY Director of Housekeeping,
Hyatt Summerfield Suites
Burlington, MA April-2007 to September 2009
*Directly supervised hourly employees in the Housekeeping Department.
*Responsibilities included interviewing, hiring, and training employees, plannin
g, assigning, and directing work, appraising performance, rewarding and discipli
ning employees, addressing complaints and resolving problems.
*Relayed information concerning the status of rooms to and from the housekeeping
office as well as the front desk.
*Responsible for opening and closing procedure.
*Maintained company standards of cleanliness throughout the rooms section of the
hotel.
*Performed inspection duties in accordance with company standards for satisfacto
ry performance.
*Handled, stored, and labeled all hazardous substance according to state and fed
eral regulations; maintain MSDS sheets
*Managed administrative duties, including payroll and operating expenses
*Maintained cleanliness and safety of work areas at all times and report all sus
picious occurrences and hazardous conditions
*Knowledge of inventories, scheduling, and productivity.
*Purchased all basic cleaning supplies, linen, and equipment.
*Demonstrated positive leadership characteristics which inspire team members to
meet and exceed standards, and promote team empowerment.
*Maintained a good working relationship with other departments, team members, an
d guests.
*Delegated and follow up on assignments to lobby/house person/housekeeping laund
ry staff
Assistant Director of Housekeeping,
Radisson Hotel Cambridge
Cambridge, MA February 2004 - November 2006
*Directly supervised hourly employees in the Housekeeping Department.
*Responsibilities included assisting with interviewing, hiring, and training emp
loyees, planning, assigning, and directing work, appraising performance, rewardi
ng and disciplining employees, addressing complaints and resolving problems.
*Relayed information concerning the status of rooms to and from the housekeeping
office as well as the front desk.
*Responsible for opening and closing procedure.
*Maintained company standards of cleanliness throughout the rooms section of the
hotel.
*Performed inspection duties in accordance with company standards for satisfacto
ry performance.
*Handled, stored, and labeled all hazardous substance according to state and fed
eral regulations; maintained MSDS sheets
*Managed administrative duties, including payroll and operating expenses
*Maintained cleanliness and safety of work areas at all times and report all sus
picious occurrences and hazardous conditions
*Knowledge of inventories, scheduling, and productivity.
*Purchased all basic cleaning supplies, linen, and equipment.
*Demonstrated positive leadership characteristics which inspire team members to
meet and exceed standards, and promote team empowerment.
*Maintained a good working relationship with other departments, team members, an
d guests.
*Delegated and followed up on assignments to lobby/house person/housekeeping lau
ndry staff
Assistant Director of Housekeeping
Holiday Inn Tewksbury
Tewksbury, MA May 2001 - February 2004
*Assisted in the training, counseling and evaluation of housekeeping staff
*Responsible for opening and closing procedure.
*Maintained cleanliness and safety of work areas at all times and report all sus
picious occurrences and hazardous conditions
*Able to work productively with little supervision
*Responded to all guest' needs in a timely and professional manner
*Managed administrative duties, including payroll and operating expenses
*Knowledge of inventories, scheduling, and productivity.
*Purchased all basic cleaning supplies, linen, and equipment.
*Demonstrated positive leadership characteristics which inspire team members to
meet and exceed standards, and promote team empowerment.
*Must maintain a good working relationship with other departments, team members,
and guests.
*Delegated and followed up on assignments to lobby/house person/housekeeping lau
ndry staff
Rooms Supervisor
Holiday Inn Tewksbury
Tewksbury, MA March 2000 - May 2001
*Performed inspection duties in accordance with company standards for satisfacto
ry performance.
*Relayed information concerning the status of rooms to and from the housekeeping
office as well as the front desk.
*Conducted daily inspection of occupied and vacant guest rooms as assigned.
*Promptly report any deficiencies or maintenance needs
*Maintained high standards of personal appearance and grooming, which includes w
earing proper uniform and nametag when working
*Inspected the work of employees
Rooms Attendent January 2000-March 2000
Holiday Inn Tewksbury
Tewksbury, MA
*Demonstrated a working knowledge in the safe and correct use of all daily clean
ing chemicals and proper operation of equipment as measured by routine inspectio
n and by semi-annual testing by a supervisor.
*Demonstrated proper attendance according to company standards.
*Immediately reported unsafe incidents or unsafe conditions when they occur to t
he supervisor.
*Demonstrated proper use of PPE (glasses, gloves, belts).
* Assisted to patrons in answering questions and directing them to areas of safe
ty during emergencies as directed by management, security, or marine crew member
s.
*Completed OSHA and related safety training.
*Responsible for equipment to proper location, in proper working condition, prop
erly emptied of solutions, cleaned and ready for next use.
*Used proper equipment usage according to department standards.
*Cleaned and maintained assigned guestrooms, and other areas as instructed by su
pervisory staff. . Customer concerns in the employee's area of responsibility we
re handled immediately and reported to the supervisor for follow up.
*Assured exceptional customer service to all patrons by communicating in a pleas
ant, friendly and professional manner at all times.
*Adhered to all company/departmental polices and procedures.
*Was aware and adhered to internal control rules.
*Able to push, pull and carry up to 100 pounds.
*Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans and
brooms
* Able to use finger movement and rotation wrist motion when cleaning and wiping
surface areas.