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Cell: 254-396-1180 Home: 254-835-4689


7200 Paluxy Hwy ~ Tolar, TX 76476
* Diligent, highly effective Systems Support Specialist, Senior Helpdesk Analyst
, and Junior UNIX Administrator with deep experience supporting customer pharmac
y systems.
* Specialist in managing downloads and uploads to approximately 10000 stores (mu
ltiple large chains) on a daily and weekly basis.
* Lead 4 junior Helpdesk Analysts and provide Level 2 support for internal and c
ustomer issues.
* Command line experience supporting Linux; good experience supporting Windows,
AIX and Zenix.
* Recognized for providing excellent customer support and attention to schedules
, deadlines, and budgets; nominated in 2009 for "Employee of the Year" by manage
ment at PDX-NHS.
Skills: Networking fundamentals, LAN/WAN, Cisco, PC / Laptop repair, HTML, SQL,
MS Office Suite
Operating Systems: Redhat Enterprise Linux, Redhat Fedora, Windows XP, Windows S
erver 2003, AIX, Zenix
UNIX Training: Learned new UNIX OS, developed training program and trained othe
r employees in UNIX OS. Selected by management to train all new hires in the UNI
X systems.
Workstation Setup and Repair: Discovered workstations repair group needed help.
Took ownership of issue and created PC, laptop and server repair process for bo
th internal and customer systems.
Computer Operator /
PDX-NHS, White Settlement, TX 1985-Present
* Support pharmacy systems for multiple chains with 10000 stores; customers incl
ude Duane Reade, Target, Publix, and many more.
* Act as team lead for 4 junior support technicians; provide Level 2 support and
resolve / escalate issues.
* Oversee updates, drug ads, cost updates, etc. sent down to stores. Ensure down
loads succeed.
* Manage daily and weekly uploads of all data, which includes A/R and billing fo
r insurance companies.
* Diagnose and resolve advanced UNIX issues: Utilize command lines to kill, res
tart processes, set permissions and analyze performance; setup DHCP on hosts (AI
X, Zenix, Linux).
* Install and support Windows-based software and proprietary software for intern
al groups (450 people) and support proprietary software for external customers.
Load and test hardware/software before shipping.
* Troubleshoot and repair internal and customer PCs, laptops and servers. This i
ncludes support for hard drives, CD drives, motherboards, USB drives, sound card
s, etc.
* Initiate new processes and document issues; provide documentation for missing
* Provide new hires initial training on UNIX systems and mentor junior team memb
Associate of Applied Science in Computer Network Systems, June 2010, Expected
Bachelor of Science in Internet Security, 2012, Expected
* GPA: 3.62, Dean's List
* Selected Courses: Linux Operating System, Networking Application Services and
Security, Linux System Administration, WAN Technology and Application, Network
Standards and Protocols, Microsoft Network Operating System I & II, Network Tech
nology and Service Integration, Network Development Capstone Project