Gilmer G.

Craft III
Home ph.: 630-289-2920
Cell ph.: 224-612-0119
e-mail: gc7e82ec@westpost.net
917 Parkside Circle
Streamwood, IL 60107

SKILLS SUMMARY
Negotiated production volumes and capacities as well as quote requests with majo
r consumer electronic manufacturers and part suppliers.
Managed a 78,000 sq.ft. distribution facility for consumer electronic parts and
accessories. Managed Supply Chain operations including both consignment and purc
hased inventories with JIT delivery schedules.
Procurement and planning using both forward looking and historical use models.
Training in Lean Manufacturing to optimize performance and minimize cost.
Advanced MS Office Excel and Acces knowledge with intermediate skills in Visio,
MS Word and some experience with SAP and SATs type MRP/ERP systems.
Inventory control specialist, including Cycle Counting and Life Cycle planning.
EXPERIENCE
Jul. 2006 to Dec. 2008 Teleplan International N.V.
Streamwood, IL
International, consumer product repair company with locations in 13 EMEA and APA
C countries, 6 US, 2 Mexico and a presence in Canada. Commodities repaired inclu
de; Displays, Desktop PCs, Notebook PCs, Printers, Set Top Boxes, PDAs, Navigati
on Devices, IPODs, and Digital Cameras.
Project Manager for transition of IT system, from home grown system to IFS. Main
tained communications between customers, vendors, and site management ensuring a
seamless transition while maintaining exceptional service and enhanced data rep
orting capabilities.
Program Manager - managing agreement between the Teleplan site for warranty repa
irs on HP and Kodak digital cameras representing $2.5m in annual repair revenue.
Directed communication between Teleplan site, manufacturers representatives, and
ODM representatives located in China to ensure on-time parts deliveries, and en
sure the OEMs requirements were being met with the support of the ODMs.
1999 to 2006 Teleplan Services Texas, Inc., Irving, TX
US subsidiary of Teleplan International N.V. for the warranty repair of multiple
consumer products including laptops, desktops, and digital cameras.
Program Manager
Managed Statements Of Work (SOW) between HP, Kodak and Teleplan Services Texas,
Inc. for in warranty repairs of digital cameras $1.2m in annual revenue.
Responsible for the successful implementation of major repair programs including
RTV, Swap and Advanced Exchange Order Fulfillment, Bench Repair, Channel and Se
rvice Return and Repair, and both consigned and owned part inventory models.
Developed repair quotes for customer review when customer requirements made sign
ificant changes.

1995 to 1999 PC Service Source Dallas, TX

End to end computer parts supplier for both manufacturer warranty support and in
dependent end user PC solutions. Supported all PC and network product requiremen
ts for a wide variety of manufacturers.
Manager, Vendor Logistics Dept.
Managed all aspects of vendor relations to provide the most cost effective dispo
sition of both in warranty and out of warranty defective material.
Ensured the accurate timely disposition of $3m in defective materials inventorie
s in 9 warehouses including warranty claims and recycling options.
Dock Challenge Coordinator, Receiving Dept.
Process receiving exceptions of incoming product in coordination with Purchasing
Dept. to minimize dock to stock delays.
Senior Repair Expediter, Purchasing Dept.
Manage the placement of repair expedite drop shipments from established repair v
endors.
1985 to 1995 Intelogic Trace, Inc. San Antonio,
TX
* On site PC repair organization with field technicians and full parts support.

Senior Clerk to Senior Buyer

Developed and implemented Strategic Repair Partnership Program and Direct Ship R
eturn Program.
Reduced weekly acquisition costs from $200,000 to under $50,000 through increase
d turns of existing assets.
1979 to 1985 NEC Home Electronics Elk Grove Vill
age, IL
Parts Supervisor
Maintained a parts stockroom supporting incoming repair and outbound order fulfi
llment demand.
Relocated to Texas.
1973 to 1979 US Army
Aerial Photography Interpreter
EDUCATION
Associates Degree in Liberal Arts from San Antonio Community College, achieving
a 3.6 GPA. Self taught vendor negotiation, document and inventory control, and p
ersonnel management skills.
PROFESSIONAL REFERENCES
Kirk Pustejovsky Business Unit President, Teleplan Services International 972-
768-0132 (Based in Dallas, TX.)
Chuck Richard Vendor Manager HP Customer contact liaison 503-838-4443 (Based
in Corvallis, CA.)
Douglas Fenstermacher Director of Business Development, Imaging Unit, Teleplan
Services International 484-904-7467 US or 011-52-1-552-883-7244 MX