Ledward S.C.

Kalani, CAPM
Cell: (808) 392-8998 * Email: lk61d8c2@westpost.net

Qualifications
Experienced with, but not limited to, the following:
* Oracle Business Intelligence EE
* SharePoint
* Windows XP Professional/Vista
* Microsoft Office 2003+
* Microsoft Access (Admin & Database Design)
* DealerTrack (eContracting Functional Design)
* Business Objects (Advanced)
* Metavante CreditRevue 2000
* Metavante Insight (including Mass ExChange)
* Metavante Core Systems

Education & Development

02-2010 Certified Associate in Project Management (Project Management Institute)
06-2007 Pathways to Professional Excellence (6 months), Bank of Hawaii (BOH)
09-2006 Principles and Practices of Negotiation, BOH
06-2006 Metavante Application Interface, BOH
05-2006 Business Intelligence Center for Advanced Report Creators, BOH
07-2005 Loan Reserves for Dealer & Insurance using Metavante Insight - Advanced,
BOH
10-2005 Project Management, BOH
10-2003 Microsoft Access XP Intermediate, BOH
05-1999 High School Diploma, Farrington Community School for Adults

Awards and Commendations

3rd Quarter 2006 - Bank of Hawaii Employee Recognition Program, Step Up To Excel
lence
Service Excellence Awardee - For employees who effectively demonstrate the RAPP
behaviors (Responsive, Accountable, Positive and Proactive)
April 2006 - Bank of Hawaii Consumer Lending Division, Success Stories

Professional Experience
June 2003-March 2010
Bank of Hawaii
111 South King Street
Honolulu, HI 96813
(877) 277-2898
Assistant Vice President & Business Analyst, Information Center (January 2010 -
March 2010)
Worked closely with business units to enable data driven decision processes. Id
entified and documented current and future data and information needs. Focused
on business strategies and priorities, researched data and information gaps to i
dentify solutions and propose alternatives. Coordinated necessary design change
s with application support teams including testing and validation activities.
Supported and assisted business unit analysts in the use of business intelligenc
e tools and enterprise data for reporting and analysis. Identified, researched,
and resolved moderate to complex problems with existing reports and data, worki
ng with internal technical support and/or vendor support to resolve identified i
ssues. Assisted with development and maintenance of enterprise metadata. Parti
cipated in end-user training activities, development of training materials, coor
dinating and conducting training sessions.
Designed and developed information solutions that align with business unit needs
, including documentation of data need, solution path, and validation methodolog
y. Assured solutions were aligned with corporate policies, applicable complianc
e and risk management policies, and that validation and testing meets agreed upo
n standards. Compiled the user requirements, user testing, implementation, proc
ess re-engineering, user documentation/procedures, identified issues, and formul
ated recommendations, escalated as necessary and resolved. Communicated project
status and updates with project team and senior management. Assisted in recomm
ending changes to policies and procedures. Assisted in business unit's complian
ce with applicable laws, regulations, regulatory requirements and Bank policies
and procedures, including but not limited to those related to Anti-Money Launder
ing laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Performed all ot
her miscellaneous responsibilities and duties as assigned.
AVP & Project Manager, Dealer Indirect Lending (March 2007 - December 2009)
Managed and directed assigned projects. Provided leadership, direction and a mot
ivational environment for the team to ensure the system, project or process impr
ovement was executed and completed within budget and according to the design spe
cification. Performed resource and workload planning. Made recommendations to
management based on research initiated in the requirements phase. Participated
in department stakeholder activities and gained an understanding of the current
process or activity. Manages the project plan and responsible for selecting the
team members who will be involved in executing the project. Managed all projec
t aspects including staff members and vendors that were directly or indirectly i
nvolved in executing the system, project or process enhancement. Traveled by ai
r as required. Developed, maintained and monitored the project plan and budget.
Ensured the project reflected standards outlined in current, approved project
methodology guidelines. Ensured completion of document of understanding, includ
ing the detailed understanding of user requirements and project deliverables by
the appropriate participants. Researched and identified potential vendors and a
nalyzed vendor capabilities and shortfalls. Prepared Requests For Proposals to
determine vendor solutions and pricing. Troubleshot complex computer issues and
ensured technical issues were resolved in a timely fashion. Managed multiple p
rojects simultaneously. Required to work evenings, weekends, and holidays as ne
cessary or assigned. Managed efforts of various implementation teams assigned t
o the projects. Developed and managed the implementation schedule for the syste
m, project or process improvement. Accountable for the timely completion of all
scheduled team tasks technical and operational. Accountable for compiling proc
ess requirements, system user requirements, the system design, testing, implemen
tation, process re-engineering, system and user documentation/procedures, SPMs,
issue resolution, training and post conversion evaluation. Accountable for all
communication with others involved in the process changes or project. Facilitat
ed communication between all effected parties involved in the process change or
project as necessary. Identified issues, formulated recommendations, escalated
as necessary and resolved appropriately.
Consumer Loan Officer I, Dealer Indirect Lending (August 2004 - February 2007)
Decision credit applications for automobile loans from dealerships; indirect len
ding. Service dealers' requests via phone and also negotiate additional terms a
fter initial decision. Managed the Isuzu Motors subvention program rates and mo
nthly billings. Handled dealer reserve account processing and GL balancing. Re
sponsible for setting up new dealers and updating current dealers in bank contro
l, database, and credit system. Assisted regularly with testing and implementin
g system enhancements, upgrades, cost estimates. Involved and knowledgeable wit
h DealerTrack and eContracting functionalities. Resolved technical issues perta
ining to business unit programs. Managed projects and reports as required. Als
o, performed tasks listed in Dealer Banking Assistant as needed.
Dealer Banking Assistant I, Dealer Indirect Lending (June 2003 - August 2004)
Entered Hawaii Credit Applications into system. Updated Daily Application Count
. Posted lease payments; balanced totals. Performed maintenance on new retail
loans through Ops Tops. Updated intranet sites for Consumer Lending Division (D
ivision Publisher). Created new lease accounts in Ops Tops. Calculated lease p
ayoffs. Prepared/mailed welcome and disclosure letters for retail loans. Colla
ted/prepared adverse action letters for routing to proper department for mailing
. Mailed lease welcome packets (Payment coupons, welcome/disclosure letter). A
ssisted with verifying statements/invoices for dealer reserves. Tabulated deale
r contract returns, correction letters, and other errors for monthly report. Fi
led lease folders and vehicle titles.

Volunteer Experience

February - April 2009, Volunteer Income Tax Assistance

Aloha United Way
Prepared Personal Income Tax Returns, primarily for the Earned Income Tax Credit
.

February - April 2008, Volunteer Income Tax Assistance (47.5 Hours)

Aloha United Way
Prepared Personal Income Tax Returns, primarily for the Earned Income Tax Credit
.