SUMMARY

Accomplished, self directed, and highly motivated professional with more than 20
years
of diverse, international experience in Global Trade Banking Operations focused
on Import/Export Letter of Credit documentary examinations and payment processin
g,
Import Documentary Collections processing and payments, Bank to Bank Reimburseme
nts, Global Trade Client Services and Funds Transfer Operations. Respected by co
lleagues and business partners alike for professionalism, commitment
to excellence, and uncompromising integrity.
KEY QUALIFICATIONS
International Trade/Reimbursement Rules (UCP 600*URC 522* URR 725) * Compliance
Invoice Generation * Fee Collection * Quality Control * Continuous Improvement
Investigation * Research & Analysis * Planning & Organization * Problem Resoluti
on
Oral & Written Communication * Cross-Functional Collaboration * Team Building
Customer Service * Client Relations * Report Preparation
MS Word * Training
PROFESSIONAL EXPERIENCE
Client Service Specialist 2007-2009
JPMORGAN CHASE & COMPANY, Tampa, FL
2001-2009
A global financial services firm.
In support of effective trade transactions and superior customer service, respon
sible for various critical functions including: answering inquiries in a courteo
us and timely manner; production of transactional history reports, invoices and
other related documentation; examination of incoming Import/Export Letter of Cre
dit and Classical/Direct Collection Documents; and preparation of documents for
imaging and forwarding to appropriate processing units.
Managed effectively the successful dialogue with challenging clients to ensure s
uccessful problem resolution resulting in outstanding customer satisfaction.
Expedited the preparation and distribution of various reports, showing outstandi
ng liabilities, fee schedules/structures, billing cycles and or account parties
to transactions achieving 98% satisfaction results from both internal and extern
al clients.
Collaborated effectively with cross-functional stakeholders to resolve issues re
sulting in the swift resolution of issues to clients' ultimate satisfaction.
Accurately imaged documents to appropriate processing units in a timely manner t
o limit delays and increase workflow efficiency.
Collated and dispatched all documents with ultimate accuracy in compliance with
clients' instructions limiting delays and possible litigation.
Letter of Credit Document Examiner 2001-2007
Responsible for examining Import/Export Letter of Credit Documents for complianc
e with International Trade Rules as established in the UCP600 and the Letter of
Credit terms, executing payments against Bank to Bank Reimbursement Claims in ac
cordance with International Reimbursement Rules as established in the URR725, an
d processed and paid Import Collections as established in the URC522.
Achieved 99% overall accuracy in examining documents against Letters of Credit f
or compliance with the Letter of Credit terms and the UCP600.
Accurately processed Sight Payments, Bankers Acceptances, Discounted Bankers Acc
eptances, Deferred Payments, Refinances, USFDA Payments, Split Payments and Fore
ign Currency Payments.
Effectively communicated with Banks and Domestic Beneficiaries regarding discrep
ancies and expedited responses to inquiries.
Successfully trained new employees in various aspects of Global Trade Operations
 thereby contributing to the firm, Letter of Credit Technicians with superior tr
ade skills.
Letter of Credit Document Examiner
FIRST UNION BANK, Charlotte, NC
1999-2001
A global financial services firm.
Responsible for examining Import/Export Letter of Credit Documents for complianc
e with International Trade Rules as established in the UCP600 and the Letter of
Credit terms.
Accurately executed payments against Letters of Credit.
Contacted clients to advise them of discrepancies and payments.
PRIOR PROFESSIONAL EXPERIENCE
HOLDEN PARTNERS LTD, Letter of Credit Consultant
BANKERS ON CALL, Letter of Credit Consultant
NATIONAL WESTMINSTER BANK USA, Letter of Credit Technician
MORGAN GUARANTY TRUST CO. OF NEW YORK, Money Transfer Technician
EDUCATION & PROFESSIONAL DEVELOPMENT
John Jay College of Criminal Justice, New York, NY
B.S.Criminal Justice/Government & Administration (partial requirements completed
)
Also attended various other corporate-sponsored training programs including:
OFAC (Office of Financial Asset Control), JPMorgan Chase & Company
Money Laundering, JPMorgan Chase & Company
KYC (Know Your Customer), JPMorgan Chase & Company