VINCENT J.

LOMBARDI
13877 Softwind Trail N.
Jacksonville, Florida 32224
(904) 683-1904 (Home)
(201) 396-1679 (Cellular)
E-mail: vl5fda0e@westpost.net
OBJECTIVE
Secure a position that can best utilize my talents, training skills and customer
service experience.
SUMMARY OF QUALIFICATIONS
* A broadly experienced Corporate Customer Service professional and Telecommunic
ations Technician with management experience and a college degree. Highly ski
lled in complex circuit design,consulting with corporate clients and delivery of
excellent customer service. Trained associates to use telecommunication systems
design to serve Large Business customers.
* A professional IT background that includes advanced computer literacy, optimiz
ing network performance, troubleshooting and diagnosing network problems, resolv
ing software issues, as well as maintenance and upgrades of computer hardware.
* An accomplished speaker and corporate trainer professionally adept in the use
of audio/visual and computer-based software applications to provide end-user tra
ining and customer service support.
* Exceptional leadership and team building qualities; excellent interpersonal an
d verbal/written communication skills; well organized and detail oriented with 2
years of call center experience
* Proficient in the use of Microsoft Word, Excel, PowerPoint, MS Publisher, and
Lotus Notes software applications in a Windows XP/Vista operating systems.
EXPERIENCE
04/1996 - VERIZON COMMUNICATIONS, Newark, New Jersey
09/2009 Network Design/Customer Agent
* Applied extensive knowledge of computer networking and computer hardware to ad
vise, assist and service customers in designing, improving and troubleshooting
their telecommunications networks. Allocated company facilities to make opti
mum use of networks.
* Received wide array of professional training in Customer Relations, Principles
of Creative Selling, Critical Reading and Thinking, and Sales Support; achieved
Certification in Customer Service.

08/1990 - HOME DEPOT, INC., Clifton, New Jersey

03/1996 Department Manager and Trainer - Millwork
* Provided one-on-one training and continuing supervision of store
associates working in sales and customer service in the Millwork Department.
08/1987 - HED ENTERPRISES, Dover, New Jersey
06/1990 Customer Service Field Supervisor
* Provided leadership and daily management of this company's service department,
including training and the setting of work schedules for a staff of 8-10 employ
ees.
05/2006 - COLDWELL BANKER FRANKLIN REALTY, Nutley, New Jersey
09/2009 Real Estate Sales Associate - Part-time
Successfully performed the full range of real estate sales funct
ions
including prospecting and prospecting for new clients,
showing properties for sale, advising clients and closing deals.

EDUCATION
COLUMBIA UNIVERSITY, New York, NY
Teachers College
Master of Arts, Teaching (GPA: 3.8)
Degree conferred 1985
ALLEGHENY COLLEGE, Meadville, PA
Bachelor of Arts, Philosophy/History (GPA: 3.0)
Degree conferred 1981
Verizon Corporation Professional Training
Critical Reading & Thinking
Principles of Creative Selling
Customer Relations
Certification Course in Customer Service

Excellent References Available Upon Request