FREIDA WHITTAKER

14843 Keelby Dr. * Houston, Texas 77015

(281) 457-9016 or (713) 851-9720 * fw66196e@westpost.net
SUMMARY
A seasoned professional Network Analyst in a fast-paced business environment in
the areas of Accounting, Banking and Customer Service. Background includes super
vision, training, customer service, A/P, A/R. Recognized as a self-directed team
player with proven problem solving and analytical abilities. Possess strong lea
dership, communication, multi-task, and organization skills. PC knowledge: Micro
soft Word, Excel, PowerPoint, Outlook, Windows, QuickBooks, Peachtree, Access, P
eoplesoft, ADP Processing, SAP and Oracle.
EXPERIENCE
Bounce Energy - (Consultant) 12/2008 - 04/2009
Billing Coordinator
* Responsible for managing the customer billing cycle process from beginning to
end, including the process and distribution of daily/weekly bills using inter-co
mpany software and third party print/mail vendor.
* Process, post, and reconcile cash payment batches. Maintain cash lockbox paym
ents and cash receipts journal.
* Resolved bill inquires and customer disputes, process bill credits/adjustments
.
* Process accounts receivable reporting/reconciliation, delinquent accounts for
disconnection/third party collections and other special projects as assigned.

Lyondell Chemical - (Contract) 07/2008 - 10/2008

Accounting Clerk SR
* Supported LCP Corporate SAP Accounts Payable workflow and Authorization for Ex
penditure workflow administrative duties.
* Coordinates Intercompany rebilling requests, prepared vendor cost center and m
onthly data check requests.
* Prepares cost center report validation and financial reporting score card.
* Responsible for working with purchasing, quality, and receiving to assist with
AP related issues and training related to workflow, Inventory, and other accoun
ting related transactions.
* Handled Journal Entries in General Ledger for Accruals including Parked Invoic
e Accrual Reporting and Workflow Coder coding.
* Entered accrual data in SAP, reconcile GL accounts and P-cards, and administer
s P-card.
* Handled special projects, as assigned.
Panhandle Energy/Southern Union - Contractor- Ikon Consultants 11/2007 - 06
/2008
Project Cost/ Billing Analyst
* Utilize Oracle to process vendors & contractors billing monthly.
* Coordinate with vendors & contractors and maintain invoice logs /spreadsheet
* Responsible for the A/P processing for the oil & gas group including payment o
f invoices.
* Coding invoices to correct company code or job cost center, ensuring authorize
d PM approval s are met & invoices are within budget of job cost to process paym
ent of invoice.
* Audit of each invoice manually to ensure charges are approved charges per cont
ract.
* Prepared invoice for payment and submitted to A/P to process check and filed p
aid invoices when completed.
* Audit of contractor's expense reports submitted for reimbursement manually to
ensure compliance and processed for payment per contract.
* Handled vendor inquires of invoices submitted, researching and reconciling out
standing accounts.
* Provides financial analysts data needed for monthly inter-company rebilling.
* Responsible for monthly closing, including allocation and payment entries, wee
kly and monthly report preparation, accruals and general ledger processing.

TransCanada/ El Paso Energy Company - (Contract) 05/2007 - 11/2007

Telecomm Billing Analyst
* Responsible for processing invoices for vendor's orders requested daily. Proc
ess telecommunication invoices to ensure they are in compliance.
* Contact customers to ensure orders were processed accordingly, accurately & to
communicate terms of payment.
* Track bills to resolution billing discrepancies and ensure collection of credi
ts.
* Monitor payment status of all completed jobs, contact customer with delinquent
accounts and secure payment required.
* Audit of contractor's expense reports to ensure they are in compliance with co
ntracts received for reimbursement.
* Monthly reconciliation of A/R & A/P accounts.
* Monthly audit of inventory on hand versus inventory shipped.
* Created purchase orders and Requisitions.
* Interfacing with internal customers/vendors

Houston Works, USA 04/2006 - 05/2007

Employment Counselor
* Responsible for determining eligibility and suitability for employment and tra
ining related to programs provided through Career Center. Provided pre-employmen
t assessments. In charge of coordinating interviews and making travel arrangeme
nts as needed. Responsible for preparing offer packets and relocation packets.
Scheduling background and drug testing for applicants. Assist in preparing jo
b posting daily to website. Collect, organize and analyze information about ind
ividuals through records, test, interviews, and professional sources.
Accountemps - American Metal & Plating Company (Contract) 12/2005 - 04/2006
Office Manager/Billing Analyst
* Responsible for processing payroll from time keeping system using QuickBooks,
reconcile sub-ledger, input employee changes, produce and distribute checks.
* Billing / AR processor responsibilities included time and expense billing, cod
ing and entering of accounts payable involved processed through QuickBooks. Duti
es included processing & proposing journal entries and month end reconciliation'
s of general ledger accounts and bank activity. Monitor and make collection ca
lls on past due accounts.
* A/P processing of invoices billed from vendors for accuracy, budget allocation
and PM approvals. Also, verified coding to assure job cost was charged to corre
ct company coding. Responsible for month end reconciliation of account including
allocation and payment entries made to general ledger account weekly. Monthly r
eport of exceptions submitted to PM & department manger .Prepared year end closi
ng of general ledger accounts.
* Explain, received and process benefit enrollment procedures and answer all que
stions regarding insurance, and 401 (K). Make changes and updates to employees
insurance and vacation request. Order and maintain forms used for enrollment, ch
anges, and terminations for all insurance plans.
* Assemble and maintain the supply of new hire benefit packets.
* Reconciled billing and request checks for all insurance plans monthly.
* Responsible for purchasing of office equipment & supplies. Negotiated contrac
ts on office equipment lease agreements.
* Handle corporate accounts maintaining and negotiating contracts, lease agreeme
nts and billing.

Ikon Office Solution- (Contract) 03/2005-12/2005

Contract Specialist/Billing Analyst
* Audits and processes of telecommunication invoices to ensure compliance.
* Assists the Technology Commodity Manager in delegating and monitoring telecom
billing, carrier billing review for billing disputes with service providers.
* Provides functional advice and training to less experience billing analyst.
* Leads and works with team members to create the quietly metric reporting.
* Reconcile accounts on a monthly basis.
* Tracks to resolution billing discrepancies and ensures collection of credits.
* Provides financial analysts with data needed for monthly inter-company rebilli
ng.
* Responsible for interfacing with internal customers and vendors.
* Reconcile A/P and A/R monthly.

RELIANT RESOURCES 1997 - 2004

Quality Assurance Analyst 02/2002-08/2004
Monitored trends and reported on impact of new processes on customer service and
employee groups using SAP process and recommended or implemented improvements a
s necessary.
* Monitored 250 calls monthly to assess quality of customer service; provided fe
edback and one-on one coaching to representatives for improving success rate.
*****Co-wrote and implemented company's first Quality Assurance guidelines as pa
rt of seven-person team; also monitored and updated monthly ensuring process ser
ved both customer and representatives.
* Conducted up to seven workshops yearly to update managers, supervisors and cal
l center representatives on current quality guidelines.
Lead Customer Service Advisor / Customer Service Supervisor 01/1998-02/200
2
Responded to escalated customer request and provided continuous coaching and tra
ining of customer service advisors.
* Provided excellent customer service in an office setting one on one with custo
mers. Interacting as a liaison between the customers and company departments
to respond to questions relating to the company's Customer Service Programs.
* Resolved billing inquires, performs account adjustments, negotiated payment ar
rangements and followed up with customers with resolution.
* Responsible for ordering office supplies and maintenance of office equipment.
* Supervised a team of 20 - 25 Customer Service Advisors, monitored schedule adh
erence, conducted team meetings, conducted employee counseling for corrective ac
tion.
* Completed payroll reports that include calculations of accrued sick, vacation
and other time off.
* Interviewed candidates for the Customer Service Center and made recommendation
s to extend offers for employment.
Customer Service Advisor 01/1997 -01/1998
Provided excellent customer service to customers regarding billing, service, and
or complaints.
* Responded to an average of 17-20 calls per hour consistently exceeding require
d 15, while ensuring customer's inquiry was resolved on first call.

EDUCATION
LETOURNEAU UNIVERSITY HOUSTON, TX
Bachelor Degree of Business Management - Magna cum Laude