Leigh Hannigan

2915 Kendridge Lane Aurora, IL 60502

Cell 630 567 8083
lh591070@westpost.net
Objective More than 15 years diverse leadership experience as a physician execut
ive with significant accomplishments in developing managed care strategies, inte
grating delivery systems, improving quality and utilization management of these
programs and coaching medical staff on healthcare business and practice issues.
Profile Proficient in front desk medical office management for many large succe
ssful primary care medical offices.
Maintains a working knowledge of medical terminology exercised to record and in
terpret patients information.
Process on average approx. 2,500 patients on a weekly basis for three fast-pace
d family practice offices.
Evaluate annual performance evaluations for medical personal and clerical perso
nal.
Participate on Sub-Risk committee and Employee Activity Committees along with m
any other committees..
Education B.S. Healthcare Administration, G.P.A. 4.0 National Louis University,
1999

Relevant Experience & Accomplishments

Successfully completed and passed ISMIE Mutual Insurance audit for two offices
in October 2006 and 2008 providing physicians with a 16% decrease in their malpr
actice premiums.
Converted three primary care offices to electronic medical records into Epic/Hy
perspace in 2007, 2008, 2009 and 2010 successfully.
Oversee quality control and audit data entry of patient charges, account paymen
ts, patient registration appointments, and maintains schedules.
Process quarterly patient satisfaction survey. Maintain and process results and
report back to staff and physicians.
Renovating Family Practice Office, working with architect to create a new effic
ient design with new technology to process patients efficiently and effectively
for the best possible experience in a healthcare setting. (Best Practices)
Instrumental and integral part of building new office space 13,000 sq. ft. Resp
onsible for layout of office space, office furniture, coordinating move, making
move seamless to patients, physicians, and staff..
Renovated out of date office. Responsible for phasing project while physicians
did not lose
Productivity.
Management Performance
Directed recruitment and retention of supervisors and staff of 45 employees.
Trained, supervised and evaluated staff, coached improvement in employees with
performance issues.
Planned and administered annual budget for two offices at $1,750,000.
Restructured front end operations in new offices. Registrations completed in Re
al Time, overall copay collection rate of 95%.
Ensure legal compliance with government regulatory agencies including JCAHO and
OSHA.
Demonstrate excellence in customer service and satisfaction levels for internal
and external customers. Through employee satisfaction surveys and customer sati
sfaction surveys identify needs of others and meet these requirements.
Employment DuPage Medical Group , Naperville, IL (Hobson)
Acquired office from private practice and transitioned into physician owned com
pany.
 6 FTE Physicians and 18 FTEs.
Oversee all day-to-day business and clinical operations of all three listed pri
mary care offices. 2006-Present
DuPage Medical Group, Woodridge, IL (Woodridge)
Acquired office and cross-trained all front desk staff for better coverage. Pat
ient and employee satisfaction increased by over 50%.
4 FTE Physicians and 12 FTEs
Transitioned this office as the fourth office to implement electronic medical r
ecords in DuPage Medical Group successfully. 2002-Present
DuPage Medical Group, Naperville, IL (Rollingridge)
Grew office from 5FTE physicians to 7FTE physicians and a P.A. Furthermore, cre
ated first successful group of Primary Care Physicians to join in one office, Pe
diatrics, Family Practice, Internal Medicine in DuPage Medical Group.
Facilitated the need for new office space, and completed the project in 6 month
s time. 1999-2007
Dr.Constantine Wonais, Lisle, IL
Decreased accounts receivable by 52% over the course of 1 year.
Began supervising clinical and non-clinical employees in 1995. Administering re
views to both sets of employees.
Maintained payer mix of insurances that was both profitable to the physician an
d worked well for patients. 1995-2000

Specialized Skills Knowledge of medical terminology and thorough understanding o

f medical practices and their operations.
Computer applications including Microsoft Outlook, Word, Excel, Epic/Hyperspace.
Proficient in electronic medical records.

Professional Affiliations/Awards Professional Member of Medical Group Managemen

t Association since 2006.
Member of IL MGMA
DuPage Medical Groups Employee of the Month 2002