OBJECTIVE

A professional career in which I may apply and expand my present skills and abil
ities!
QUALIFICATIONS
* Customer Service - Servicing the clients/customer needs
* Use of: fax machines, copiers, printers, labeler, and stamp machines
* Experience with multi-phone lines including PBX telephone operator (25 lines)
* Appointment setting, calendaring and cross calendaring
* Filing, Typing, Stocking, Bulk mail
* Creating Excel charts and spreadsheets
* SAP, Word Perfect, MS Word, Excel, PowerPoint, Microsoft Outlook & Web-based r
esearch
* Project Management & time management
* Procurement Processing
* Corporate minutes/drafting of officers
* Professional work ethics, enthusiastic, well-organized, read & enforce company
policies, standards & guidelines
* File Research, history reviews and labeling
* Prepare & track company reports & growth charts
* Marketing, created flyers, newsletters & business cards
* Collections / Credits
* Prepared travel arrangements for management
* Read & enforce company policies, standards & guidelines.
* Interface well with customer, staff, and upper management
* Assertive when needed. Can work independently and able to meet objectives
*
EDUCATION:
Notary Public - License expires: 2012
University of Northern California, Lorenzo Patino School of Law 1995
Typing Certificate - 55wpm
10-key 10305 key strokes
HONORS:
Member of: National Notary Association 2003 - 2008
Soroptomist of Rocklin/Loomis 2004 - 2005
Placer Women's Network - Member 2006 & 2007

EMPLOYMENT EXPERIENCE:
Contract Administrator 03/04/2008 (Scheduled Layoff - 05/31/2010)
Spherion Inc. Site: Hewlett Packard
8000 Foothills Blvd. Roseville, CA 95747
Answer Customer Calls! Calendar conference calls with customer and department te
am member! Reserve conference rooms! Support and process Purchase Order with t
eam member. Reconcile price changes from prior year-compare last year to this y
ear SW and HW. Assist in research of customer issues to support sales in resolvi
ng customer escalations (invoicing, collections issues, configurations, etc.) R
esearch Zones, pricing, etc. as needed for correct configuration! Invoice issue
research, explanation & resolution. Engage with credit dept. for credit line ch
ecks. Work within SAP program. Expert in configuration of support services! The
execution of and administration of customer service contracts! Create quotes &
revisions to quotes. Validate quote accuracy. Part # look-up only if serial #
provided by sales rep. Explain details of contract configuration to customers.
Assisting in reconciliation of Inventory Book Orders & adhere to Order Acceptanc
e & SAB104 Rules. Validate & Apply relevant discounts/special terms. Work with
shadow employee in India and verify accuracy check of work. Researching to get
a complete view of customers' environment and validate current entitlement. En
d of Support dates validation/research. Proactive ownership of getting accurate
contract status into system for metrics reporting, update reports (cancellation
s and reason codes).