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BRADLEY STAIR

4932 Charlene Circle #5, Huntington Beach, California 92649


918.232.2282
staibrad@gmail.com

PROJECT MANAGER
CUSTOMER SERVICE ~ MARKETING
Enthusiastic, fast-learner, and visionary professional with deep interest to adv
ance knowledge within organization that promotes continuous promotion of knowled
ge, skills, leadership, and customer relations ability. Manifest exceptional org
anizational expertise, keen attention to detail, and extensive leadership and in
terpersonal skills to develop motivating, positive team environments. Proven abi
lity to quickly build rapport, establish trust, and train and drive people at al
l levels. Recognized for professionalism, positive mental attitude, commitment t
o excellence, and demonstrated ability to communicate and interact effectively.

CORE STRENGTHS
Team Leadership / Building ~ Project Development ~ Program Design, Development,
and Implementation
Multi-Task Management ~ Customer Service ~ Marketing Skills ~ Creative Problem-S
olving
Service Quality Improvement ~ Strategic Business Planning

SELECTED ACHIEVEMENTS
- Recognized for performance in expediting lead time, from four to six mon
ths to two months time, and reducing orders backlog in Water sector.
- Successfully aligned methodologies with the firm’s core competencies in orde
r to win customer’s loyalty and trust in the organization.
- Conceptualized a new internal operation process for administering orders
, and led its implementation to all internal departments. Analyzed the entire pr
ocess and identified outstanding order key drivers, which led to the creation of
a process to effectively maximize the use of those drivers.
- Broadened relationship with clients to retain existing customers as well
as generate new business opportunities, referrals, and repeat businesses.
- Facilitated the launch of an innovative product at the same time support
ed the coordination of the prototype-testing site.
- Significantly boosted the implementation of a new mainframe into the sys
tem.
- Sustained convert taped backup systems to virtual backup systems.

CAREER HIGHLIGHTS
Project Management and Development
- Assumed responsibility in processing orders in coordination with all dep
artments, including Engineering, Inventory Control, Manufacturing, and Customer
Support to ensure all customers’ quality and schedule requirements were met.
- Administered Microsoft Project to monitor processes to be taken to facil
itate order completion. Developed gates for every phase that required finishing
of orders to move forward to the next phase.
- Determined the status of the equipment to distinguish inventory on hand
and equipment to be purchased from other district.
- Worked collaboratively with colleagues and assisted in resolving any iss
ues that arose in the field during and after the installation of equipment.
- Executed large-scale printing for the administration of the university.
- Accomplished hourly checks of all servers to assure its functionality an
d good working condition.
Customer Service and Relationship Management
- Served as the primary contact for various customers regarding order-rela
ted inquiries.
- Interfaced and worked closely with inventory team to ensure accurate and
on-time completion of overall products.
- Handled and addressed quotes as per customer’s request, and exercised sizing
program to appropriately size equipment to their allocation.
- Promoted strong relationship with customer base and ensured customer’s total
satisfaction through acquiring the proper equipment to the right place at the r
ight time for the right price.

EMPLOYMENT HISTORY
BAKER HUGHES CENTRILIFT ~ HUNTINGTON BEACH, CA
Marketing Support Specialist III / Project Coordinator 2008-Present
OKLAHOMA STATE UNIVERSITY, IT OPERATIONS ~ STILLWATER, OK
Operator / Monitor 2006-2008
OKLAHOMA STATE UNIVERSITY, DIRECTORIES ~ TULSA, OK
Sales Intern 2007

EDUCATION
BACHELOR OF SCIENCE IN MARKETING, MINOR IN BUSINESS MANAGEMENT
Oklahoma State University, Stillwater, OK ~ 2004-2008
Dean’s List

TECHNICAL PROFICIENCIES
Microsoft Project ~ Microsoft Excel ~ Microsoft Word ~ Lotus Notes ~ SAP ~ Micro
soft SharePoint

ACTIVITIES & AFFILIATIONS


Habitat for Humanity
Big Brothers Big Sisters
Project Management Institute
American Society from the Advancement of Project Management

TRAINING & CERTIFICATION


ISO 9001:2000 Internal Auditing Training (Certified Internal Auditor)
Hydrogen Sulfide, NORM, CPR Certified
Intermediate and Advanced Excel Training
L.E.A.D Program, Baker Hughes
PETEX Training, University of Texas
Driving School, Oklahoma State University

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