Kim Matlock Orlando, FL United States

w: 407-249-8823 m: 407-435-9419 e:
My Website: http://www.linkedin.com/in/kimmatlock
Summary
Customer Solutions Expert
"Creating opportunities & delivering exceptional business results"
Strategic Thinker - with the experience and knowledge to smoothly handle whateve
r comes through the door. Naturally inquisitive & direct, I can cut through the
fog to identify root causes of problems, uncover connections between issues & ev
ents, create win/win scenarios and deliver on them.
Passionate and Tenacious Leader * possessing the unique ability to motivate and
mobilize players enterprise-wide to take collaborative action. I influence peopl
e to follow me by "walking the talk".
Quantitative Analysis and Financial Acumen * Trained to identify the most import
ant metrics and their drivers. Then I increase results by frugally managing cost
s while increasing revenue through innovative sales & marketing strategies.
Client Relationship Management * I have established long term clients by learnin
g what they value, their motivation to buy and the drivers that make them succes
sful. Deeply committed to highest-level service and unwilling to compromise qual
ity.
Social Media ROI Expert * who has successfully implemented social networking ROI
strategies for enterprise, sports, travel & hospitality, gaming and entertainme
nt that build business, optimizes resources and helps sustain meaningful engagem
ent with their customers for maximized business results.
Specialties:
Solution Selling, technology solutions, business analysis consulting, demand gen
eration, global audience marketing, project management, business analytics, buil
ding brands & advocates, leveraging social networking platforms for increased sa
les & brand recognition, event planning strategy services, advertising,
Work History
Microsoft
Director, WW TechEd Business Management Apr 2008 - Present
Competencies: brand, event & budget management, global strategy, marketing, mana
gement, technical learning, social, digital media & advertisement, monetizing co
ntent, legal & contracts, global cross group collaboration, global influence wit
hout authority
As business & brand steward for eight TechEd & 100 Tech Days events, I evolve Mi
crosoft's largest technical education program by creating & delivering a $58mill
ion global sales, marketing & content campaign that educates more 75,000 in-pers
on attendees and 1million online on all Microsoft technologies. Also, the TechEd
Europe 2009 Business Owner, I was responsible for a $15m event P/L with a team
of 25 direct managers and 500 team members to deliver all aspects of event plann
ing, demand generation, advertising, outbound & inbound communication channels,
sponsor & exhibitor sales, delegate registration & revenue, onsite execution, bu
dget, programs & processes for Microsoft's largest European event of 5800 delega
tes & 1500 vendors/partners/support personnel.
Nteractive, Inc.
Co-Founder Sep 2007 - Apr 2008
Competencies: Entrepreneur, Raising Capital, Investor Relations, Business develo
pment, Contracts, technology, social media
A funding opportunity allowed me to create a social media content management sys
tem startup business for the entertainment industry where we partnered with 3MMe
dia, University of Central Florida Investor & Incubation labs, Orange & Seminole
counties & local angel investor groups to raise capital financing of $2m.
XOS Technologies (Acquired)
Vice President, Community Dec 2006 - Sep 2007
Competencies: executive management, staff management, P/L management, industry s
trategy, marketing, management, social media, technology, sales, legal & contrac
ts
As department head of two business units: XOS Community & CollegeSportsDirect.co
m, I delivered a new Web 2.0 private label full customized social networking con
tent management product. I generated $2m in revenue and increased company valuat
ion from $15M to $60M. One large implementation was Electronic Arts EASPORTS div
ision called EASPORTSWorld.com which integrated NCAA08, Madden08,FIFA08 and Tige
r Woods 08 game features to the online social media online experience. Since XOS
is one the top sports technology solution providers, I provided social media co
nsultation to the NCAA, NFL, NBA, NHL, individual NFL & NBA teams, collegiate Co
nferences, Tier 1
colleges & entertainment industry artists and labelsFor www.collegesportsdirect.
com * online programming guide for XOS digital media assets, my team increased v
iewership & site traffic 1059% for through effective SEO, SEM advertising and af
filiate partnering programs.
Microsoft
US East Region Developer & Platform Evangelism Manager Sept 2004 - Dec 2006
Competencies: staff management, enterprise technology strategy, audience marketi
ng, technology sales, cross enterprise collaboration
My team of six developer evangelists built a repeatable brand advocate framework
. Through deep customer engagement; my team drove platform wins, technology educ
ation and tool sales. We executed 400 in-person/online events & created product
community innovation programs that include the Microsoft sponsored Code Camps, .
Net Distance Learning Program, Community- Credit, Channel9.msdn.com screencasts
and the University of Dotnet that increased customer net satisfaction 5 YoY and
reached more than 2 million technical audience customers.
Solution Sales Manager Nov 2000 - Sept 2004
Through developing & cultivating deep customer CXO relationships, I attained $45
M territory quota & sustained double digit growth with Microsoft�s largest customers. I
worked extensively with and through solution channels of service partners, Micr
osoft consulting services, Independent software vendors, LARS/VARS, Partner and
Account managers.
FY04 Attainment 110% & 26% growth
FY03 Attainment 98%
FY02 Attainment 148% and 200% growth
FY01 Attainment 126% and 45% growth
BAport Technologies (Dot Com Bust)
System Engineering Director Mar 2000 - Nov 2000
As a technical system engineer department head, my local and offshore teams deli
vered analysis, design, functional & technical system requirements for financial
internet accounting applications utilizing COM , XML, ASP , HTML, & Javascript
used by customers that included Dell & Paychex.
Sunterra Resorts
Business Analyst Manager 1998 - 2000
The managing head of five (5) departments - comprising of 40 staff members that
included Business Analysts, Project Management Office, Technology Conversion tea
m, Technical Writing staff, & Quality Assurance department delivering technology
solutions to over 100 resorts, hotels, & timeshare entities. As part of the Inf
ormation management leadership team, I delivered the 3year IS/IT strategic plan
to solve the business technology needs of 8000 employees by acting as the JAD fa
cilitator between the individual business units, senior management and the Infor
mation Systems department.
Prologic Corporation
US Quality Assurance Manager 1997 - 1998
The managing department head of Business Analyst & QA units, my teams delivered
and provided ongoing support of business & system architecture specifications fo
r a new web-based, client/server U.S. retail banking system from a Canadian Cred
it Union system utilizing N-Tier architecture.
Phoenix International
Quality Assurance Manager 1994-1997
The managing head of three departments with 14 staff: Quality Assurance, Data Ba
se Administrators & UNIX Administrators which implemented quality assurance & te
sting methodology for a startup client/server retail banking system.
Independence Mortgage Corporation 1993-1994
Network Engineer
I did my stint as a girl geek by designing and administering a Novell 4.0 LAN/WA
N environment for 100-users. I also configured PC�s, servers, routers and supported all
telecommunications.
FIS Multiple Roles
Product Manager 05 /1992 - 06 /1993
I provided demonstrations, generated sales pipeline, product enhancements, train
ing and documentation for four product lines: easyLOCK (security system), DOLLAR
SWriter (ad hoc reporting tool), easyTRANSFER (file transfer tool), and CRM (cus
tomer relationshipmanagement).
Project Manager 02/1990 * 05/ 1992
Project manager for more than 75 conversion projects and 35 de-conversions (migr
ating clients to and from the DOLLAR$ retail banking system.
Senior Quality Assurance Specialist 07/1986 * 05/ 1992
Created & executed unit, system and regression test plans of the DOLLAR$ financi
al banking system and training new QA specialists.
Application Librarian 12 /1985 * 07/ 1986
Responsible for change management, migration of software from development enviro
nment to QA environment to production environments.
Education
Valencia College - Biology 1981 * 1985
Quality Assurance Institute * CQA Certified Quality Analyst
Awards
FY09 Q1 STB Most Valuable Contributor/ Cross Group Collaboration
FY06 Gold Star Award
FY06 East Region Ready Launch Lead
FY05 WW DPE Evangelism leader
FY04 MSNA Leadership Development (HIPo) Program
FY03 Q1 District Cross-Teaming Award
FY02 Precision Landing * ME Virtual Team Contributor
FY02 Precision Take Off * CAS Virtual Team Contributor
FY02 Q2 Outstanding Regional Contributor
FY01 Gold Star Award
FY01 Fun in the Sun * District of the Year
FY01 Q3 Outstanding District Contributor
Skills
Windows 7/Vista/XP/2k,NT, Windows XP/2003 server,Unix -HP/UX, NCR/UX, RS6000
Mainframe - Unisys A15/A17
Network: Windows,NT, Novell 4.0& 5.0, Citrix
BI Tools: Oracle BI/Express, MS SQL Analyzer Analysis Services, Analysis Reports
TOAD
Dev Tools: .Net Framework , WPF/E, WCF, WF, web services,COM ,DCOM, Cloud, MS Az
ure,
Expressions Web & Blend, VB.NET, C Centura/SQLWindows Visual Studio, Rational
RequisitePro, IIS, Front Page, ASP, XML, HTML, XML, DHTML erWIN, Power Designer,
Rose,
VS.Net Architect Power Designer, Rational Rose, UML Methodologies, Visio, SQL Se
rver 2000/05/
08, MSVisual Source Safe PVCS TRUEchange Oracle Discoverer 2000, Brio, Crystal R
eports,SQA
Teamtest, QA Partner, MSVisual Intercept, WinRunner, Test Director, MsOffice 201
0, MSProject
Dbs: Sql2k0/5/8,Oracle 8I, Sybase, SQLServer 7.0