Chicago, Illinois 60640 PROFILE: EXPERIENCE: Banking Product Manager who has managed existing products a nd P&L, led projects to launch new products, and worked closely with sales to un derstand and satisfy clients' changing needs. INDUSTRY KNOWLEDGE: Focused professional who combines expertise in banking opera tions/lockbox with an understanding of new technology and commitment to customer service. TEAM BUILDING: Client-centered manager who collaborates with internal partners, including sales, and vendors to maximize sales and enhance quality. EXPERIENCE: NATIONAL CITY BANK Cleveland, Ohio 2008 to Present VP, SENIOR PRODUCT MANAGER II TREASURY MANAGEMENT PRODUCT GROUP Product Management & Development: Enhanced Corporate Remote Capture products to address clients' concerns. Manage P&L statements. Leads all stages of projects t o develop and roll out new products. Collaborated with vendors to design and map processes. Tested prototypes with in-house clients to ensure ease of use. Evalu ated clients' processes and how they can be enhanced with new products. * Collaborating with vendor to develop new product features to position product for future needs. Lead project with participants from IT, sales, vendor relation s and legal. * Serve as a Subject Matter Expert, accompanying sales on calls to demonstrate p roducts and their benefits. Operations: Collaborated with Sales Managers when expectations are not met, dete rmine source of the problem, and implemented solutions. Tracked expenses, especi ally labor and service needed to meet goals for quality. Generated quality contr ol reports on a monthly basis. BANK OF AMERICA Chicago, Illinois 1994-2007 VP, SENIOR LOCKBOX PRODUCT MANAGER II (2001-2007) GLOBAL PRODUCT MANAGEMENT Product Management & Development: Enhanced lockbox products to address clients' concerns. Managed P&L statements. Led all stages of projects to develop and roll out new products. Collaborated with vendors to design and map processes. Tested prototypes with in-house clients to ensure ease of use. Evaluated clients' proc esses and how they can be enhanced with new products. * Developed and rolled out an image scannable wholesale lockbox product, leading project from start to finish. Results included: Opening an account with total r evenue of $12 million, reducing costs for operations/labor, reducing error, and enhancing matched rate. * Served as a Subject Matter Expert, accompanying sales on calls to demonstrate products and their benefits. * Took on new roles during downsizing. (continued) (Page Two) Operations: Collaborated with Sales Managers when expectations were not met, det ermined source of the problem, and implemented solutions. Tracked expenses, espe cially labor and service needed to meet goals for quality. Generated quality con trol reports on a monthly basis. * Selected to shut down the intercept lockbox process. Worked closely with clien ts and vendors (including the Post Office) to communicate service transitions, p roject deadlines, and benefits of the change. * Played a key role in closing several retail accounts, including one worth $9 m illion annual ($5 million lockbox). LOCKBOX NETWORK IMPLEMENTATION MANAGER (1996-2001) WHOLESALE LOCKBOX SERVICES Promoted to a new position with responsibility to enhance communication between systems, operations, and clients. Developed/tested all data transmissions, creat ed processing/data entry instructions, set up client lockbox systems, and traine d associates on new set-ups. Implemented new programs working closely with Lockb ox Management, Product Management, and Sales. Trained clients on new platforms a nd features. Met vendors to understand how new releases would affect capabilitie s and deliverables. Built strong working relationships with Site Managers. Worke d with customers to improve auto cash application hit rates. Traveled extensivel y, partnering with sales to assess clients' processes and offer appropriate prod ucts/services. * Improved customer satisfaction ratings by making service more accessible and e asier for clients, especially in transfer of services. * Built team that grew to 55 employees, each of whom was a subject expert in dif ferent fields. * Selected for special assignments with Lockbox Product Management. * Received Chairman Award from GE for best banking practices. LOCKBOX CLIENT FOCUS MANAGER (1994-1996) WHOLESALE LOCKBOX SERVICES Supervised 245 employees that included 3 processing teams, data entry, and encod ing. Ensured work was completed on deadline according to service level agreement s. Maintained quality control, working with managers to improve performance and conducting employee training. Collaborated with sales staff, persuading them to observe and understand lockbox operations. Built relationships that motivated em ployees to work more efficiently. * Earned employee loyalty while holding high standards for performance. * Recognized employees who improved and limited errors during potluck dinners. * Improved production and reduced errors while increasing employee satisfaction. RELATED EXPERIENCE: Developed broad understand of retail banking as Regional Customer Se rvice Manager and Branch Manager (Citibank). EDUCATION &: * Extensive professional development in wholesale & retail banking PROFESSIONAL DEVELOPMENT SIENA HEIGHTS COLLEGE Adrian, Michigan 1978 COMPUTER SKILLS: Excel, Word, and banking software systems for lockbox processing, mortga ge underwriting, and tellers References Available upon Request