RALPH C.

PASSAFIUME
5 Baron Drive
Warwick, NY 10990
Phone: (201) 995-7239 Email:
NORTH AMERICAN IT OPERATIONS MANAGER / NATIONAL PMO MANAGER
Regional Operations & Domestic / International Program Manager
Professional Experience
USER/CLIENT SERVICES MANAGER, BMW Group (FS / Sales / Manufacturing) 2000-2010
NA Operations Management responsibility to the BMW Group NA LOB's, Rolls Royce,
Mini, and Motorcycles. Regional Management across the PMO, and RM function for 3
0 locations. Accountable for the business automation products and services deliv
ered from a 70+ national team of managers, team leaders, consultants, service pr
oviders and vendors across the three LOB's. Group International program function
for PC Image, tendering, and licensing.
Key Achievements & Projects:
* Maintained the six North American departments operating and capital budget ac
counts across 3 BMW LOB's in excess of $9.5 million dollars.
* Consolidated and re-engineered the three independent IT organization's across
BMW Group NA in the Financial Services/Sales/Manufacturing LOB's into one natio
nal organization.
* Achieved savings of $3.2 Million through a national program on consolidation
of consultants, service providers, vendors, technologies, and implementation of
the Six Sigma and ITIL processes by the development of a consolidated national s
ervice agreement.
* Delivered 2.3 Million in aggressive negotiation of contracts and pricing for
the program of multifunctional providers of output management equipment, service
s, click charges, and peripherals.
* Implemented the International Group Client Image program across every BMW sub
sidiary in each region of the world (EMEA, Asia/Pacifica, Americas) slashing lab
or expenses substantially by invoking a modular approach to image creation via a
n automated technology toolset.
* Decreased inventories and reduced pricing on licensing expenses by establishi
ng the standardization for applications and PC peripherals through a global tend
ering agreement.
* Consultant to executive management to utilize emerging business technologies
(MS Live Meeting, IM, Cisco soft phone, Blackberry, VC desktop and group platfor
m strategic solutions.
* Built a highly effective national call center that dramatically improved effi
ciency for all business specific applications and infrastructure components for
the Americas.
* Managed the migration of MS 5.5 Exchange servers to Windows 2000 / Exchange 2
003 for stability.
* Oversaw the implementation of antivirus systems to eliminate email virus inci
dents.
* Supervised the Mail sweeper system to reduce unsolicited email, and the imple
mentations of Outlook Web Access (OWA) with RSA Secure-Id for the VPN managed re
mote access solution.
* Delivered the implementation of the Blackberry wireless email, Web browser, M
obil phone system.
* Company wide telecommunication migration from the Siemens Hicom PBX solution
to a Cisco VOIP national solution for the 3 LOB's.
* Oversee the technology implementation of the new parts distribution regional
facilities in Maryland, Florida, and Georgia.
* Implementation of the global Remedy ARS system nationally across each subsidi
ary for compliancy.
* Relationship Manager for the national communications to end users and escalat
ions to deliver consistent information across the enterprise.
* IT Crisis Manager & Critical Incident Manager representing the IT functions i
n the Executive Management board and Steering committees.
IT MANAGER, GE Marconi Aerospace / BAE Systems - Wayne, NJ 1999-2000
Managed a large staff of client/server, telecommunication, email, web, intranet
application; associates, consultants, to support all of the Aerospace end users
located in multiple facilities.
* Maintained three operational / capital budget accounts in excess of $3.8 Mill
ion.
* Achieved savings for the consolidation of business automation technologies ac
ross the enterprise.
* Supported the MS client/server, network, Wan/Lan, WWan, Unix/Linux Servers, a
nd platform IMAC's.
* Harmonized the delivery and service functions of the Intranet/Internet, virus
protection, and Web environments for the enterprise solutions.
* Upgraded the desk phones, Definity Switch (PBX), and Intuity Voicemail system
s for standardization.
* Consolidation of multiple email environments into one unified Windows Exchang
e 2003 platform.
* Upgraded the Web and LOB Intranet applications for ease of access for the EU
environments.
PROJECT MANAGER & SERVICE MANAGER, American Home Products (Whitehall-Robins),
Madison, NJ / Richmond VA 1998-1999
* Project Manager for the building of the Support Center re-engineering effort
NJ,VA, and 5 RBC's throughout the country while reducing operational expenses an
d IT processes.
* Development of the Incident Remedy ARS System functional requirements, Incide
nt/Problem/Change process and management software selection for group compliancy
.
* Managed a staff of supervisors and 20+ support analysts to deliver value add
solutions and services to the pharmaceutical office and remote staff associates.
* Provided major project implementations for process improvements and LOB appli
cation support leading to substantial economic savings for service delivery oper
ations to the nationwide users.
CENTRAL REGION PROJECT MANAGER, KPMG - Montvale NJ 1997-1998
* Developed and conducted nationally the Remedy technology system and end user
training.
* Executed project planning, strategy, and approach for the NSC business applic
ation effort for 47 offices within the 26 states of the central region.
* Developed trend analysis reports for specific systems, LOB's, and within each
office regionally.
* Developed technology guidelines, operating procedures and EU documentation.
* Conducted EU surveys while providing performance reporting against OLA's and
SLA's.
* Project lead for Global Benchmarking System, Atlas, Tax Compliance Tracking S
ystem, Billing System, and Professional Support System.
Education
STEVENS INSTITUTE OF TECHNOLOGY - Hoboken, NJ
Master of Science Degree in Technology Management; 2002
Master of Science Certification in Project Management; 2000
FAIRLEIGH DICKINSON UNIVERSITY - Teaneck, NJ
Bachelor of Science Degree, Electrical Engineering Technology; 1993
Additional Information Technology Competence
* Server HW - Compaq, Dell, HP - Intel-based, Standard, and Blade footprints
* Server OS - Windows, Linux (Red Hat), Sun Solaris other similar Unix / Linux
OS
* Middle Tiers - Apache, Tom Cat, Microsoft
* Networking - Cisco routers / Switches / Firewalls / VPN
* Telephony - Cisco, Nortel / Avaya, Siemens
* Storage/SAN - NetApps, Cisco switches
* Database - Oracle, MS-SQL Server, Access
* Virtualization - VMWare, NetApps, Citrix
* Messaging - MS-Exchange, BlackBerry (BES)