Citrix EasyCall Gateway

Telephony System Integrator’s Guide

for Nortel Telephony Systems

Citrix® EasyCall Gateway™ 2.2Q

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Document Code: January 23, 2009 (KP)
 C ONTENTS

Contents

Chapter 1 Integration Overview

Call Detail Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2 Nortel T1 QSIG Trunk Integration

Nortel Telephony System Software Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configuring the T1 QSIG Route and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Adding a PRI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adding a PRI D-Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Defining a PRI Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Defining a PRI Service Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Defining Service Channels and PRI Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Defining System Timers and Clock Controller Parameters . . . . . . . . . . . . . . . . . . 8
Enabling a TMDI or PRI MSDL Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enabling the Clock Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enabling a PRI Trunk Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enabling the D-Channnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Verifying the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3 Nortel E1 QSIG Trunk Integration

Nortel Telephony System Software Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuring the E1 QSIG Route and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Adding a PRI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adding a PRI D-Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Defining a PRI Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Defining a PRI Service Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Defining Service Channels and PRI Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Defining System Timers and Clock Controller Parameters . . . . . . . . . . . . . . . . . 18
Defining PRI Parameters and Threshholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Enabling a PRI2 MSDL Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Enabling the Clock Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enabling a PRI2 Trunk Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enabling the D-Channnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Verifying the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
iv Telephony System Integrator’s Guide
 C HAPTER 1

Integration Overview

The EasyCall Gateway has been certified for interoperability with Nortel
Communication Server 1000 version 5.0. This release of the EasyCall Gateway
supports QSIG trunks.
To enable the EasyCall Gateway to work with the Nortel system, you must configure
the telephony system trunk between the EasyCall Gateway and the Nortel system.

EasyCall Gateway integrated with Nortel Communication Server

The integration described in this guide can be done in tandem with EasyCall Gateway
installation and configuration, which includes defining the properties of the telephony
system trunk and defining any changes the EasyCall Gateway makes to telephone
numbers before sending them to the telephony system for dialing. For information
about EasyCall Gateway configuration, refer to the EasyCall Gateway Administrator’s
Guide.
Those responsible for configuring the telephone system must take the specific
characteristics of a site into consideration to determine the appropriate settings.
Configuration of the Nortel telephone system for integration with the EasyCall Gateway
is similar to integration with a voicemail system.
The following topics describe how to configure trunks for the supported Nortel
systems.
“Nortel T1 QSIG Trunk Integration” on page 3
“Nortel E1 QSIG Trunk Integration” on page 13
2 EasyCall Gateway Telephony System Integrator’s Guide

Call Detail Records

A Call Detail Record (CDR) is a file that contains information about calls placed
through the EasyCall Gateway. Information provided in the CDRs can be used for
billing calls to cost centers and for auditing potential abuse.
 C HAPTER 2

Nortel T1 QSIG Trunk Integration

Please note the following regarding Nortel T1 QSIG trunk integration:

• Noise on the PRI link might indicate an incorrect PCMU configuration of PRI
trunks on the CS 1000. The PMCU should be set to Mu-Law for T1.
The following topics describe a sample configuration of Nortel Telephony (PBX)
system integration with the EasyCall Gateway through a T1 ISDN-PRI QSIG trunk.
“Nortel Telephony System Software Packages” on page 3
“Line Cards” on page 4
“Configuring the T1 QSIG Route and Trunks” on page 4
“Verifying the Integration” on page 11

Nortel Telephony System Software Packages

The Nortel telephony system used in this integration must have all supplemental
service packages installed for the QSIG protocol to operate properly and provide all
advanced supplemental services.
Required software packages:

Package Name Package Number

Network Alternate Route Selection (NARS), for Uniform 58
Dialing Plan
or
Coordinated Dialing Plan (CDP) 59
Integrated Services Digital Network (ISDN) 145
1.5 Mb Primary Rate Access (PRI) 146 (for T1)
or
2.0 Mb Primary Rate Access (PRI2) 154 (for E1)
Flexible Numbering Plan (FNP) 160
International Primary Rate Access (IPRA) 202
Multi-purpose Serial Data Link (MSDL) 222
Q-reference Signaling Point Interface Supplementary 263
Services (QSIG-SS)
4 EasyCall Gateway Telephony System Integrator’s Guide

Package Name Package Number

QSIG Generic Functional Protocol Transport (QSIG-GF) 305
QSIG Supplementary Services (QSIG-SS) 316

Line Cards
A T1 Line Card must be available on the Nortel telephony system to connect to a T1
QSIG trunk.

Configuring the T1 QSIG Route and Trunks

The following topics describe how to configure the T1 QSIG route and trunks on the
Call Server using Nortel LD Overlays:
LD 17: “Adding a PRI Card” on page 5
LD 17: “Adding a PRI D-Channel” on page 5
LD 15: “Defining a PRI Customer” on page 6
LD 16: “Defining a PRI Service Route” on page 7
LD 14: “Defining Service Channels and PRI Trunks” on page 7
LD 73: “Defining System Timers and Clock Controller Parameters” on page 8
LD 48: “Enabling a TMDI or PRI MSDL Card” on page 9
LD 60: “Enabling the Clock Controller” on page 9
LD 60: “Enabling a PRI Trunk Loop” on page 9
LD 96: “Enabling the D-Channnel” on page 9
 Chapter 2 Nortel T1 QSIG Trunk Integration 5

Adding a PRI Card

The following example shows how to add a PRI card using LD 17. For all other fields
not listed in the example, press Enter to use default values.

Prompt Response Description

REQ CHG Change data.
TYPE CFN Configuration data block.
CEQU YES Changes to common equipment.
DLOP 11 Digital Trunk Interface Loop.
MG_CARD 4 0 2 MG card assigned to superloop.
MODE PRI Mode of operation.
TMDI YES Card is TMDI card.
TRSH 0 Threshold.

Adding a PRI D-Channel

The following example shows how to add a PRI D-channel using LD 17. For all other
fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ CHG Change existing data.
TYPE CFN Configuration data block.
ADAN NEW DCH 11 Add a primary D-channel (any unused SDI port.)
xx =
1-9 for Option 11C main cabinet,
11-19 for IP expansion cabinet 1,
21-29 for IP expansion cabinet 2,
31-39 for IP expansion cabinet 3,
41-49 for IP expansion cabinet 4.
Xx = 11-14, 21-24, 31-34, 41-44 of the first, second,
third and fourth Media Gateway, respectively.
CTYP TMDI Card type where:
MSDL = The NTBK51BA Downloadable D-Channel
Daughterboard.
TMDI = TMDI (NTRB21) card.
DES T1_QSIG Designator field.
USR PRI D-channel is for ISDN PRI only.
2.0 Mb only supports PRI or SHA users.
IFC ISGF Interface type.
6 EasyCall Gateway Telephony System Integrator’s Guide

Prompt Response Description

DCHL 11 PRI card number carries the D-channel. Must match
entry made for the "CDNO" associated with the
"DCHI" prompt above.
xx =
1-9 for Option 11C main cabinet,
11-19 for IP expansion cabinet 1,
21-29 for IP expansion cabinet 2,
31-39 for IP expansion cabinet 3, and
41-49 for IP expansion cabinet 4.
xx = 11-14, 21-24, 31-34, 41-44 of the first, second,
third and fourth Media Gateway, respectively.
SIDE NET NET = network, the controlling switch.
USR = slave to the controller.
RLS 5 Software release of far-end. This is the current
software release of the far-end. If the far-end has an
incompatible release of software, it prevents the
sending of application messages, for example,
“Network Ring Again.”
RCAP CCBI CCNI Remote Capabilities.
PRI DV3I
CTI QMWI
PR_TRIGS DIV 2 1 Path Replacement Triggers.
PR_TRIGS CNG 2 1
PR_TRIGS CON 2 1
PR_TRIGS CTR2 2 1

Defining a PRI Customer

The following example shows how to define a PRI customer using LD 15. For all other
fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ CHG Change existing data.
TYPE CDB Customer data block.
CUST 0 Customer number.
ISDN YES Customer is equipped with ISDN.
 Chapter 2 Nortel T1 QSIG Trunk Integration 7

Defining a PRI Service Route

The following example shows how to add a PRI service route using LD 16. For all
other fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ NEW Create new data.
TYPE RDB Route data block.
CUST 0 Customer number.
ROUT 11 Route number.
DES T1_QSIG Designator field for trunk.
TKTP TIE Trunk type.
DTRK YES Digital trunk route.
ISDN YES ISDN option.
MODE PRI Route used for PRI only.
PNI 1 Customer private network identifier. Is the same as
the CDB PNI at far-end.
IFC ISGF Interface type.
ICOG IAO Incoming and outgoing.
ACOD 8011 Trunk access code.

Defining Service Channels and PRI Trunks

The following example shows how to create service channels and PRI trunks using LD
14. For all other fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ NEW 23 Create 23 new trunks.
TYPE Tie Trunk type.
TN 11 1 Loop (card) and channel number for digital trunks.
PCML MU System PCM law.
DES T1_QSIG Designator field for trunk.
CUST 0 Customer number.
RTMB 11 1 Service route number and trunk member number.
CLS UNR DTN Trunk Class Of Service.
8 EasyCall Gateway Telephony System Integrator’s Guide

Defining System Timers and Clock Controller

Parameters
The following example shows how to define system timers and clock controller
parameters using LD 73. For all other fields not listed in the example, press Enter to
use default values.

Prompt Response Description

REQ CHG Change data.
TYPE DDB Digital Data Block.
MGCLK 4 0 2 Card slot number for Media Gateway 4 0.
PREF 2 Card number of PRI/DTI/SILC or DTI2/PRI2/SILC
containing the primary clock reference.
SREF 2 Card number of PRI/DTI/SILC or DTI2/PRI2/SILC
containing the primary clock reference.
 Chapter 2 Nortel T1 QSIG Trunk Integration 9

Enabling a TMDI or PRI MSDL Card

The following example shows how to enable a TMDI card using LD 48.
>ld 48
LNK000
.enl tmdi 4 0 2

OK

Enabling the Clock Controller

The following example shows how to enable the clock controller using LD 60.
>ld 60
DTI000
.enl cc 4 0
.OK

Enabling a PRI Trunk Loop

The following example shows how to enable a PRI loop using LD 60.
>ld 60
DTI000
.enll 11

OK

Enabling the D-Channnel

The D-Channel may not automatically come up. The following example shows how to
enable a PRI D-channel using LD 96.
>ld 96
DCH000
.enl dch 11
.
DCH: 11 EST CONFIRM TIME: 11:21:34 11/06/2008

DCH 11 UIPE_OMSG CC_RESTART_REQ REF 00000000 CH 0 TOD 11:21:34 CK

0086B935
TYPE: ALL CHANNEL
10 EasyCall Gateway Telephony System Integrator’s Guide

DCH 11 UIPE_IMSG CC_RESTART_CONF REF 00008000 TOD 11:21:34 CK

0086B97B
TYPE: ALL CHANNEL
 Chapter 2 Nortel T1 QSIG Trunk Integration 11

Verifying the Integration

To verify path replacement
1. To verify path replacement when the QSIG trunk integration is used please
check the number of B-channels used on the trunk between EasyCall Gateway
and the telephony system.

2. A few seconds after both call legs of the click-to-call have connected, EasyCall
Gateway should be released from the call path and call should be bridged on the
telephony system.
12 EasyCall Gateway Telephony System Integrator’s Guide
 C HAPTER 3

Nortel E1 QSIG Trunk Integration

Please note the following regarding Nortel E1 QSIG trunk integration:

• Noise on the PRI link might indicate an incorrect PCMU configuration of PRI
trunks on the CS 1000. The PMCU should be set to A-Law for E1.
• When there is an E1 link between CS1000 and the EasyCall Gateway, the end
user may experience that the E1 link is up and down continuously. This might be
caused to a mismatched multi-frame format configuration between CS1000 and
the EasyCall Gateway. The procedure in “Defining PRI Parameters and
Threshholds” on page 18 may help to resolve this issue.
The following topics describe a sample configuration of Nortel Telephony (PBX)
system integration with the EasyCall Gateway through an E1 ISDN-PRI QSIG trunk.
“Nortel Telephony System Software Packages” on page 14
“Line Cards” on page 14
“Configuring the E1 QSIG Route and Trunks” on page 14
“Verifying the Integration” on page 21
14 EasyCall Gateway Telephony System Integrator’s Guide

Nortel Telephony System Software Packages

The Nortel telephony system used in this integration must have all supplemental
service packages installed for the QSIG protocol to operate properly and provide all
advanced supplemental services.
Required software packages:

Package Name Package Number

Network Alternate Route Selection (NARS), for Uniform 58
Dialing Plan
or
Coordinated Dialing Plan (CDP) 59
Integrated Services Digital Network (ISDN) 145
1.5 Mb Primary Rate Access (PRI) 146 (for T1)
or
2.0 Mb Primary Rate Access (PRI2) 154 (for E1)
Flexible Numbering Plan (FNP) 160
International Primary Rate Access (IPRA) 202
Multi-purpose Serial Data Link (MSDL) 222
Q-reference Signaling Point Interface Supplementary 263
Services (QSIG-SS)
QSIG Generic Functional Protocol Transport (QSIG-GF) 305
QSIG Supplementary Services (QSIG-SS) 316

Line Cards
An E1 Line Card must be available on the Nortel telephony system to connect to an E1
QSIG trunk.

Configuring the E1 QSIG Route and Trunks

The following topics describe how to configure the E1 QSIG route and trunks on the
Call Server using Nortel LD Overlays:
LD 17: “Adding a PRI Card” on page 15
LD 17: “Adding a PRI D-Channel” on page 15
LD 15: “Defining a PRI Customer” on page 16
LD 16: “Defining a PRI Service Route” on page 17
LD 14: “Defining Service Channels and PRI Trunks” on page 17
LD 73: “Defining System Timers and Clock Controller Parameters” on page 18
 Chapter 3 Nortel E1 QSIG Trunk Integration 15

LD 73: “Defining PRI Parameters and Threshholds” on page 18

LD 48: “Enabling a PRI2 MSDL Card” on page 18
LD 60: “Enabling the Clock Controller” on page 19
LD 60: “Enabling a PRI2 Trunk Loop” on page 19
LD 96: “Enabling the D-Channnel” on page 19

Adding a PRI Card

The following example shows how to add a PRI card using LD 17. For all other fields
not listed in the example, press Enter to use default values.

Prompt Response Description

REQ CHG Change data.
TYPE CFN Configuration data block.
CEQU YES Changes to common equipment.
PRI2 10 The PRI2 digital card number, where:
xx =
1-9 (Option 11C main cabinet),
11-19 (IP expansion cabinet 1),
21-29 (IP expansion cabinet 2),
31-39 (IP expansion cabinet 3),
41-49 (IP expansion cabinet 4.)
Xx = 11-14, 21-24, 31-34, 41-44 of the first, second,
third and fourth Media Gateway, respectively.

Adding a PRI D-Channel

The following example shows how to add a PRI D-channel using LD 17. For all other
fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ CHG Change existing data
TYPE CFN Configuration data block.
ADAN NEW DCH 10 Add a primary D-channel (any unused SDI port).
xx =
1-9 for Option 11C main cabinet,
11-19 for IP expansion cabinet 1,
21-29 for IP expansion cabinet 2,
31-39 for IP expansion cabinet 3,
41-49 for IP expansion cabinet 4.
Xx = 11-14, 21-24, 31-34, 41-44 of the first, second,
third and fourth Media Gateway, respectively.
CTYP MSDL Card type where:
MSDL = The NTBK51BA Downloadable D-Channel
Daughterboard.
TMDI = TMDI (NTRB21) card.
16 EasyCall Gateway Telephony System Integrator’s Guide

Prompt Response Description

DES E1_QSIG Designator field.
USR PRI D-channel is for ISDN PRI only.
2.0 Mb only supports PRI or SHA user
IFC ISGF Interface type.
DCHL 10 PRI card number carries the D-channel. Must match
entry made for the "CDNO" associated with the
"DCHI" prompt above.
xx =
1-9 for Option 11C main cabinet,
11-19 for IP expansion cabinet 1,
21-29 for IP expansion cabinet 2,
31-39 for IP expansion cabinet 3,
41-49 for IP expansion cabinet 4.
Xx = 11-14, 21-24, 31-34, 41-44 of the first, second,
third and fourth Media Gateway, respectively.
SIDE NET NET = network, the controlling switch.
USR = slave to the controller.
RLS 5 Software release of far-end. This is the current
software release of the far-end. If the far-end has an
incompatible release of software, it prevents the
sending of application messages, for example,
“Network Ring Again.”
RCAP CCBI CCNI Remote Capabilities.
PRI DV3I
CTI QMWI
PR_TRIGS DIV 2 1 Path Replacement Triggers.
PR_TRIGS CNG 2 1
PR_TRIGS CON 2 1
PR_TRIGS CTR2 2 1

Defining a PRI Customer

The following example shows how to define a PRI customer using LD 15. For all other
fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ CHG Change existing data.
TYPE CDB Customer data block.
CUST 0 Customer number.
ISDN YES Customer is equipped with ISDN.
 Chapter 3 Nortel E1 QSIG Trunk Integration 17

Defining a PRI Service Route

The following example shows how to add a PRI service route using LD 16. For all
other fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ NEW Create new data.
TYPE RDB Route data block.
CUST 0 Customer number.
ROUT 10 Route number.
DES E1_QSIG Designator field for trunk.
TKTP TIE Trunk type.
DTRK YES Digital trunk route.
ISDN YES ISDN option.
MODE PRI Route used for PRI only.
PNI 1 Customer private network identifier. Is the same as
the CDB PNI at far-end.
IFC ISGF Interface type.
ICOG IAO Incoming and outgoing.
ACOD 8010 Trunk access code.

Defining Service Channels and PRI Trunks

The following example shows how to create service channels and PRI trunks using LD
14. For all other fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ NEW 30 Create 30 new trunks.
TYPE Tie Trunk type.
TN 10 1 Loop (card) and channel number for digital trunks.
PCML A System PCM law.
DES E1_QSIG Designator field for trunk.
CUST 0 Customer number.
RTMB 10 1 Service route number and trunk member number.
CLS UNR DTN Trunk Class Of Service.
18 EasyCall Gateway Telephony System Integrator’s Guide

Defining System Timers and Clock Controller

Parameters
The following example shows how to define system timers and clock controller
parameters using LD 73. For all other fields not listed in the example, press Enter to
use default values.

Prompt Response Description

REQ CHG Change data.
TYPE PRI2 2.0 Mb PRI.
FEAT SYTI System timer.
MGCLK 4 0 1 Card slot number for Media Gateway 4 0.
PREF 1 Card number of PRI/DTI/SILC or DTI2/PRI2/SILC
containing the primary clock reference.
SREF 1 Card number of PRI/DTI/SILC or DTI2/PRI2/SILC
containing the primary clock reference.

Defining PRI Parameters and Threshholds

The following example shows how to define PRI parameters and thresholds using LD
73. For all other fields not listed in the example, press Enter to use default values.

Prompt Response Description

REQ CHG Change data.
TYPE PRI2 2.0 Mb PRI.
FEAT LPTI Loop timers.
MFF CRC Multiframe format.
ACRC YES Automatic reporting of CRC-4 error.

Enabling a PRI2 MSDL Card

The following example shows how to enable a PRI2 MSDL card using LD 48.
>ld 48
LNK000
.enl msdl 4 0 1

OK
 Chapter 3 Nortel E1 QSIG Trunk Integration 19

Enabling the Clock Controller

The following example shows how to enable the clock controller using LD 60.
>ld 60
DTI000
.enl cc 4 0
.OK

Enabling a PRI2 Trunk Loop

The following example shows how to enable a PRI2 loop using LD 60.
>ld 60
DTI000
.enll 10

OK
.
DCH: 10 EST CONFIRM TIME: 11:18:22 11/06/2008

DCH 10 UIPE_OMSG CC_RESTART_REQ REF 00000000 CH 0 TOD 11:18:22 CK

0080E435
TYPE: ALL CHANNEL

DCH 10 UIPE_IMSG CC_RESTART_CONF REF 00008000 TOD 11:18:22 CK

0080E479
TYPE: ALL CHANNEL

Enabling the D-Channnel

The D-Channel may not automatically come up. The following example shows how to
enable the PRI2 D-channel using LD 96.
>ld 96
DCH000
.enl dch 10
.
DCH: 10 EST CONFIRM TIME: 11:21:34 11/06/2008

DCH 10 UIPE_OMSG CC_RESTART_REQ REF 00000000 CH 0 TOD 11:21:34 CK

0086B935
20 EasyCall Gateway Telephony System Integrator’s Guide

TYPE: ALL CHANNEL

DCH 10 UIPE_IMSG CC_RESTART_CONF REF 00008000 TOD 11:21:34 CK

0086B97B
TYPE: ALL CHANNEL
 Chapter 3 Nortel E1 QSIG Trunk Integration 21

Verifying the Integration

To verify path replacement
1. To verify path replacement when the QSIG trunk integration is used please
check the number of B-channels used on the trunk between EasyCall Gateway
and the telephony system.

2. A few seconds after both call legs of the click-to-call have connected, EasyCall
Gateway should be released from the call path and call should be bridged on the
telephony system.
22 EasyCall Gateway Telephony System Integrator’s Guide