Documentos de Académico
Documentos de Profesional
Documentos de Cultura
CAREER OBJECTIVE
PROFESSIONAL FORTE
WORK EXPERIENCE
Convergys, India
Telecommunication Engineer
July 2008 – August 2010
• Providing Global remote support to Morgan Stanley on AVAYA setup for more
than 400 sites from Mumbai office.
• Worked in MAC project - Move Add and Change (Level 1), Programming of all
Avaya Phones, which included creating new extensions in the system.
Programming coverage paths, bridge appearances, coverage time of day,
remote call forwarding, Creating pickup groups, Programming buddy group,
Programming hunt groups, Creating new voicemail box, resetting voicemail
password, Programming distribution list.
• PBX Trunk checks, generate Daily Alarm Report to identify trunk failures &
service affecting alarms.
• PBX FTP Back up delete & Run manual FTP backup if automatic back fails,
identify Root Cause Analysis for backup failure.
• Voicemail Pilot numbers testing for every MS offices & Virtual Operator Tests.
• Firmware Upgrades for Avaya PBX’s for the following boards: DS1, IPSI, Media
Gateway & Media Processor, CLAN, Analog & Digital line cards, Digital
phones, Announcement Boards. Coordinating PBX CM upgrades and
Preventive Maintenance activity.
• Issue follow-ups internally with regional teams as well with vendors (PBX
Alarms, Voiceprint, BT, Iconf, Speakerbus) and service providers to rectify
trunk outages.
• Arranging Vendor-meets with co-ordination of local IT Admin.
• Outages Follow ups, Notifications, Updates, Resolutions.
• Contribution in scheduled power downs for graceful shutdown of voice
equipments & Health checks after power down finished.
• Weekly Scheduled turnover report & Problem occurred report, Weekly BT &
VPI ESP Report.
• Daily AM/PM Voice Operations Checklist Report and Daily AM/PM Handover
Report to regional teams. Support 24x7 Global Voice Operations Hotline.
Engineer Analyst
September 2010 – till date
• Providing remote support to J.P. Morgan Chase & Co. (NA regions) on AVAYA
setup for more than 400 sites from Bangalore office.
ACADEMIC PROJECT
• Based on the experiment conducted, it was found that the electrons are
gathering near the beam terminating position & hence some cooling system
may be used in order to prevent unnecessary heating of the vacuum
chamber.
• It was also observed that the density of electrons decreases with distance.
Effects of filament current also determine the position of the backscattered
electrons.
EDUCATIONAL BACKGROUND
TECHNICAL SKILLS
PERSONAL PROFILE