Messaging Integrations to Mail and

Presence Clients
BRKVVT-2500

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 Agenda

Email-client integrations

Presence-enabled clients

Mobile clients

Browser-based access

IP-phone display

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 Access Your Messages from
Any Workspace

Manage voice
messages from email,
a web client, desk
phone, mobile phone,
RSS feeds, and IM clients
– including speech
recognition &
calendar access

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 Cisco Unity Connection

UC Appliance model

10,000 users, 144 ports per server

Active/Active Redundancy

Directory Synchronisation/Authentication

Secure Messaging

Exchange Calendar Access

Speech Recognition Features

Support for Cisco Fax Server

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 Cisco Unity

Windows 2003 based

15,000 users, 200 ports per server

Active/Failover Redundancy

Unified Messaging with MS Exchange and Lotus
Domino

Secure Messaging

Speech Recognition Features

Support for Cisco Fax Server

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 Unity Deployment Environments

Standalone Voicemail Voicemail + Msg Store Voicemail with IMAP

Unified Exchange Unified Lotus Domino Integrated GroupWise*

* Requires ALI Connector

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 Email Client Integrations
Microsoft Outlook

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 ViewMail for Outlook

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 ViewMail for Outlook

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 Email (data) traffic

ViewMail for Outlook VoIP traffic

How does it work? (Voicemail)

Unity / Unity
Call Forward Connection
1 Incoming call 2 to Voicemail

Message
Vmail
3 stored

Access voicemail
4a within Outlook via
VMO plug-in IMAP

MAPI
Also use Outlook to
4b access email Inbox
Exchange
Mail server

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 Email (data) traffic

ViewMail for Outlook VoIP traffic

How does it work? (Unified Messaging)

Unity
Call Forward
1 Incoming call 2 to Voicemail

Message
Vmail
3 stored

Access voicemail
4a within Outlook via
VMO plug-in IMAP

MAPI
Also use Outlook to
4b access email
Exchange
Mail server

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 ViewMail for Outlook
What do you need?

Messaging Platforms:
Cisco Unity 4.2, 5.0, 7.0
Cisco Unity Connection 7.x

IMAP client licenses

Outlook Clients:
Outlook 2003, 2007

Client OS:
Windows XP, Vista

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 ViewMail for Outlook
How do you make it go?
Unity Connection

Class of Service

Client

Create Outlook account
configured for IMAP

Install ViewMail for
Outlook (VMO) plugin

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 Email Client Integrations
IBM Lotus Notes

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 ViewMail for IBM Lotus Notes Player

IMAP / Plug-in model similar to ViewMail for Outlook

IMAP Idle-Compliant
RFC 2177
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 Email (data) traffic

ViewMail for IBM Lotus Notes VoIP traffic

How does it work?

Unity
Call Forward Connection
1 Incoming call 2 to Voicemail

Message
Vmail
3 stored

Access voicemail
4a within Notes via
VMN plug-in IMAP

Notes RPC
Also use Notes to
4b access email Inbox
Domino
Mail server

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 ViewMail for IBM Lotus Notes
What do you need?

Messaging Platforms:
Cisco Unity Connection 7.1

IMAP client licenses

IBM Lotus Clients:
Notes 6.5, 7.0 and 8.0

Client OS:
Windows Vista Business (Notes 7.0 and 8.0)
Windows XP (Notes 6.5, 7.0 and 8.0)
Requires Microsoft .NET Framework version 2.0.50727

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 ViewMail for IBM Lotus Notes
How do you make it go?
Unity Connection

Class of Service

Client

Install ViewMail for
Notes (VMN) plugin

Create Notes account
configured for VMN

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 ViewMail for IBM Lotus Notes
How do you make it go?

File  Database  Open  InstallVMN.nsf

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 ViewMail for IBM Lotus Notes
How do you make it go?

Protocol = ViewMail for Notes

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 Presence-Enabled Clients
IBM Lotus Sametime

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 IBM Lotus Sametime Voicemail Plug-in

Client-side plugin

Supports IMAP integration for
Unity (Exchange/Domino) and
Unity Connection

New features in Version 7.1:
IMAP Idle
Secure Messaging support*
SSO using Sametime credentials
Sametime 8.0.2 support
Notes 8.5 support

* Secure Messaging supported by Sametime 8.0.x only

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 IBM Lotus Sametime Voicemail Plugin
How does it work?

IMAP
Unity Connection

Unity
ViewMail Web Services*
HTTPS

IMAP
Message Store
* VMWS configuration only required for Secure Messaging
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 IBM Lotus Sametime Voicemail Plugin
What do you need?

Messaging Platforms:
Cisco Unity 5.x or 7.x with Domino, Exchange 2003/2007
Cisco Unity 4.2 with Domino, Exchange 2003
Cisco Unity Connection 2.x, 7.x

IBM Lotus Clients:
Sametime 7.5.1 CF1, 8.0
Lotus Notes 8.0.1, 8.5

Client OS:
Windows XP (SP2 or SP3), Vista Business
Mac OS X 10.4.x, 10.5.x (Sametime only)
SUSE Linux Enterprise Desktop 9, 10
Red Hat Enterprise Linux 4
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 IBM Lotus Sametime Voicemail Plugin
How do you make it go?

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 Presence-Enabled Clients
Cisco UC Integration™ for Microsoft Office
Communicator (MOC)

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 Cisco UC Integration™ for Microsoft
Office Communicator (MOC)

Seamless collaboration
with Cisco UC & Microsoft
instant messaging (IM)

Extends proven Cisco UC
services to MOC with a
single easy-to-manage
communications platform

Provides investment
protection & business-class
communications with
Microsoft

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 Cisco UC Integration™ for MOC

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 Cisco UC Integration™ for MOC
How does it work?
Best in Class Audio Engine Consume Cisco presence
High quality audio and provide desktop
Biased towards standards presence back to network

Best on Cisco Phone Stack Client access to

Full feature richness exposed directory information
Secure Signalling support sources

Rich, scalable access to messaging

Secure Voicemail support

Cisco Unified
Client Services
Framework
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 Cisco UC Integration™ for MOC
What do you need?

Call Control:
Cisco Unified Communications Manager 6.1(3), 6.1(4) or 7.1(2)
CUCM 6.1(3) requires COP file to provide CSF device type

Clients:
MOC 2007 build 2.0.6362.36 or later
Cisco UC Integration™ for MOC 7.1

Client OS:
Windows XP (SP3)
Windows Vista (SP1)
.NET Framework 3.0

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 Cisco UC Integration™ for MOC
How do you make it go?

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 Cisco UC Integration™ for MOC
How do you make it go?

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 Mobile Clients
Cisco Unified Mobile Communicator

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 Cisco Unified Mobile Communicator
Extend office voicemail to Mobile

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 Cisco Unified Mobile Communicator
How does it work?
Cisco Unified
Mobility Advantage Active
Directory
ASA TLS
Proxy
LDAP
MMP / TLS
Internet WebDAV

Exchange

Cisco Unified IMAP /

Mobile TLS SIP
Communicator SIP
SIMPLE
JTAPI

CUCM
Unity / Unity CUP
Connection

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 Cisco Unified Mobile Communicator
How does it work?
Cisco Unified
Mobility Advantage Active
Directory
ASA TLS
Proxy
LDAP
MMP / TLS
Internet WebDAV

Exchange

Cisco Unified IMAP /

Mobile TLS SIP
Communicator SIP
SIMPLE
JTAPI

CUCM
Unity / Unity CUP
Connection

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 Cisco Unified Mobile Communicator
What do you need?

Cisco Unified Mobility Advantage (CUMA) 3.x, 7.x

Cisco Unity 4.x, 5.0, 7.0
Unified messaging (Exchange) or Integrated messaging

Cisco Unity Connection 7.x

Secure Messaging support
Unity or Unity Connection 7.x

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 CUMA Configuration
How do you make it go?

Enterprise Configuration  Enterprise Adapters

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 CUMA – Voicemail Adapter
How do you make it go?

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 Cisco Unified Mobile Communicator
CUMC for iPhone

Enterprise directory lookups

Dial-via-office

Desk phone call log integration

Visual voicemail and MWI

Conference notification and
click-to-join (MeetingPlace)

Requires CUMA 7.1

Ship date: October 2009 *
* Subject to change
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 Browser-based Access

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 Cisco Unity Inbox

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 Cisco Unity Inbox
How does it work?

HTTP(S)
Unity / Unity
Connection

RTP
SCCP or SIP

Cisco Unified
Communications
SCCP or SIP Manager

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 Cisco Unity Inbox
What do you need?

Messaging Platforms:
Cisco Unity 4.2, 5.0, 7.0
Cisco Unity Connection 2.x, 7.x

Inbox User licenses

Client browser support:
Firefox 2.0, 3.0
Internet Explorer 6.0, 7.0, 8.0
Safari 3.x

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 Cisco Unity Inbox
How do you make it go?

Class of Service

Client Browser:
Enable Java (Firefox, Safari)
Enable ActiveX (IE)
Enable Active scripting (IE)
Enable Javascript

http://<unity>/ciscopca

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 Visual VoiceMail

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 Visual Voicemail

Message play back with

progress bar

Soft keys automatically
displays options
Pause
Fast-forward
Rewind
Replay
Mark

Control voice message

speed

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 Visual Voicemail
How does it work?
Java Midlet Resides in Phone to Link Call Plane
and XML Services Plane
CUCM Unity Server
4. Phone initiates VM call
1. Make a HTTP connection
2. Login
5. Phone server Signalling complete
3. Invoke a Call Control Handler

6. RTP Stream to Unity

7. RTP Stream from Unity to Phone

Phone XML/HTTP Connection with unity

Midlet on phone make all
Phone make http connection and

signalling connections with CUCM complete authentication with unity
using call control part to exchange server.
info with unity

Unity presents GUI interface

Voicemail midlet files come from using MIDP
web server defined in CUCM

Keypad and soft keys used for
audio and application control
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 Visual Voicemail
What do you need?

Cisco Unified Communications Manager release 7.0(2) or later

Cisco Unity 7.0 (ES19 or later)

Cisco Unity Connection release 7.0(2) or later

Phone Firmware Version: 8.4(3) ES2 or later

Cisco Unified IP Phone models
7941, 7941G-GE, 7942, 7945,
7961, 7961G-GE, 7962, 7965,
7970, 7971, 7975

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 Visual Voicemail
How do you make it go?

Voicemail web service (VMWS)
Unity 7.0 – Download and install
Unity Connection 7.x - automatically installed

Configure Voicemail web service parameters

Add Visual Voicemail service to CUCM

Subscribe Phones to Visual Voicemail service

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 Voicemail Web Service
How do you make it go?

System Settings  Advanced 
Connection Administration

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 Phone Service Parameters
How do you make it go?
http://<uconnserver>/midlets/VisualVoicemail/VisualVoicemail.jad
MIDlet-1:
VisualVoicemail,,com.cisco.vtg.midlet.voicemail
.VisualVMMidlet
MIDlet-Jar-URL: VisualVoicemail.jar
MIDlet-Name: VisualVoicemail
MIDlet-Vendor: Cisco
MIDlet-Version: 7.1.1

Service Name must match MIDlet-Name

Service Category = Java MIDlet

Service Type = Messages

Service Vendor must match MIDlet-Vendor
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 Summary

Email-client Integrations
ViewMail for Outlook, ViewMail for Notes

Presence-enabled clients
Sametime Voicemail plugin, Cisco UC Integration™ for MOC

Cisco Unified Mobile Communicator

Cisco Unity Inbox

Visual Voicemail

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 References

System Administration Guide for Unity 5.x

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/admin
istration/guide/ex/5xcusagex.html
Chapter 28: Setting up Subscriber Workstations (ViewMail for
Outlook)

Release Notes: ViewMail for IBM Lotus Notes 7.1(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vm
n/release/notes/712cucvmnrn.html

Release Notes: Cisco Unified Messaging with IBM

Lotus Sametime 7.1(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/u
nifiedmsg/7x/release/notes/711cumstrn.html

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 References

System Administration Guide for Unity Connection 7.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/
administration/guide/7xcucsagx.html
Chapter 20: Configuring IMAP Settings
Chapter 30: Creating a Cisco Unified Mobility Advantage
Integration

Installation and Configuration Guide for Visual

Voicemail Release 7.0
http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_v
oicemail/7.0/english/install/guide/vv_install.html

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 Q and A

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