Refer to the exhibit. Which two form factors are supported by the devices shown in the graphic?

(Choose two.)
30mm wide

34mm wide

43mm wide

45mm wide

54mm wide

2Which two actions should be performed to clean the surface of CDs and DVDs? (Choose two.)
Use a lint-free cotton cloth.

Use a cotton ball.

Use a household cleaning solution.

Wipe the disc from the center outward.

Wipe the disc in a clockwise direction.

Wipe the disc in a counterclockwise direction.

3 What is the proper way to clean optical drives?

Spray ionized solution inside the drive.

Use an electrostatic vacuum cleaner.

Blow the dust with compressed air from the inside.

Use a cleaning disc for optical drives.

4Where can a technician change the power schemes on a laptop running Windows XP?
Select Advanced Settings from within the BIOS.

Select Power Options from within the Control Panel.

Select Power from within Administrative Tools.

Select Configure Power Settings from within Computer Management.

5 Which three components commonly connect to USB or FireWire ports? (Choose three.)
camera

AC adapter

PC Card

printer

scanner

graphics adapter

6A technician has been called in to troubleshoot a laptop that fails to power on. The technician repeatedly pushes the power butt
without any results. What should the technician do next?
Attach the AC adapter.

Replace the battery with a spare.

Press a key on the keyboard or use the pointing device.

Remove any unused devices including externally connected ones.

7 Which component should be removed before cleaning a laptop?
CPU

battery

monitor

keyboard

hard drive

Refer to the exhibit. Which laptop component port is circled?

USB

VGA

parallel

S-video

docking connector

9 What is the major difference between desktop and laptop motherboards?

Desktops use the AT form factor while laptops use the mini or baby AT form factor.

Desktop motherboards typically have a standard form factor and are interchangeable while laptop motherboards are prop

Desktops have a variety of expansion and RAM slot designs while laptops have standard expansion and RAM slot design

Currently there is no significant difference in the motherboard form factors for the desktop and laptop.

10Which display technology is most commonly found in modern laptop computers?

CRT

LED

plasma

LCD

11 Which two devices can be individually configured within Windows XP to power off after the laptop has been idle for a given pe
time? (Choose two.)
optical drive

disk drive

fan

monitor

wireless NIC

12
 Refer to the exhibit. A laptop has these graphics on specific keys on the keyboard. Which key would be used in conjunction wi
key to connect a laptop to an external monitor?
F5

F6

F7

F8

13 Which type of interface do current laptops use to achieve similar expansion capabilities as desktops?
CardBus

PC ExpressCard

ISA

PCI

14

Refer to the exhibit. Which type of connection is indicated when a laptop LED is illuminated with the symbol that is shown?
USB

WiFi

FireWire

Bluetooth

15 Which two laptop ports are used primarily for communication and network connectivity? (Choose two.)
Ethernet

modem

parallel

DVI
A technician is responding to a helpdesk ticket for a laptop that has a distorted image of the Windows desktop. What is one possible
solution?
Adjust the power scheme.

Calibrate the LCD backlight.

Reset the laptop to the native resolution.

Obtain an updated display driver from the laptop manufacturer.

17Which two characteristics make laptops a better choice than desktop computers? (Choose two.)
 mobility

functionality

size

OS installed

compatibility

18 A technician is replacing a laptop SODIMM. With what component is the technician working?
AC adapter

battery

ExpressBus expansion card

hard drive

optical drive

RAM

19Which generation of cell-phone standards was the first to deal with how to send and receive text, photographs, and video?
first

second

third

fourth

20 Which two questions that a technician can ask during the troubleshooting process are considered open-ended? (Choose two.)
Does the monitor come on?

Can you access the Internet?

Is the laptop battery charging?

What software has been installed?

How would you describe the problem you are experiencing?