SERVICIO NACIONAL DE APRENDIZAJE SENA

NEGOCIACIÓN INTERNACIONAL

ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA 1 DIALOGUE EVALUATING PRODUCT AND

SERVICE

PRESENTADO POR

MARYELYS JOJANA DONADO URREA

 INSTRUCTOR: ROLANDO VEGA

Evidencia 1: Dialogue “Evaluating product and service”

Para un profesional en cualquier campo de acción es necesario usar el inglés como

herramienta de comunicación de sus ideas y apreciaciones, acerca de un proceso
de gestión en un negocio en el cual tiene directa participación.
Con esta evidencia, adquirirá el vocabulario, las estructuras gramaticales y las
frases para que pueda desenvolverse con fluidez y coherencia oral en inglés al
momento de participar en una actividad evaluativa de los procesos, además de
presentar soluciones y discutir acerca de ellas para realizar planes de
mejoramiento, siempre en beneficio de la compañía de la cual haga parte. Según
lo anterior, para desarrollar esta evidencia, es importante que lea y analice
previamente el material de formación denominado Presenting and improvement
plan, además del material complementario Improving business processes.
Posterior a estas lecturas y con la finalidad de cumplir con el propósito de esta
evidencia, desarrolle en un documento los siguientes puntos:
1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el proceso de
gestión de la empresa en la que trabaja, o de una empresa que conozca, para
hacerlo tenga en cuenta lo siguiente:
  Utilizar el presente perfecto al hablar de los procesos que se han
implementado. o Usar los condicionales, con el fin de plantear algunas
modificaciones y actividades a implementar para el mejoramiento de
procesos.
 Incluir preguntas de información (Wh questions) en las que un hablante
pregunta y el otro responde.
 Representar el diálogo de manera gráfica usando caricaturas y nombres para
los personajes. 2. Realice un glosario de términos basado en el material
complementario mencionado, con los términos que le hayan sido útiles en la
creación del diálogo, este debe estar compuesto del término y su definición
en inglés; si lo considera necesario, puede utilizar el diccionario monolingüe
online de su preferencia.

1. DIALOGUE
Smith; Hi, how are you?
Adam; well thanks and you?
Smith; well thank God
Smith; tell me a little how the process of quality management will in your
company's flowers Adam; clear that if, at the time I have been working hard in
the implementation and improvement of the quality by means of safety standards
in the operational areas of the company's flower, specifically cutting and
harvesting of the same staff.
Smith; interesting that I've been thinking about creating my own flower company,
I've been needing information in connection.
Adam; has my support, keep in mind that you need to start a process of
management in your company as I have been running with the staff that you
mentioned.
Smith; and that is a management process? And how you are implementing it?
Adam; A Management process is a set of activities that interact with the aim of
transforming elements that come in and out for the satisfaction of customers. And
I have implemented it in several rules which must be fully complied with in the
company and in the area that I told you about.
Smith; and why you’re implementing it in the cutting area?
Adam; because of the cutting area starts the good quality of the product in this
case the flower to be exported to the outside, is the primordial base to leave well
of the company with all the maximum quality.
Smith; I like the subject, besides I have read books about the theme of flowers, it
is impressive the varieties that there are.
Adam; well, one of the primary rules regarding the safety of the operator is to use
his uniform very well with his waterproof vest and pants, and his gloves in order
not to be cut at the moment of having the flower in his hands, another is to have
an average weight when loading the product in order not to have future
inconveniences with the postures, another is to inform in time any novelty that
presents itself at the moment of cutting the flower as they are; to cut off the
hand, a foot, sliding, those are some very noticeable flaws that can be prevented
in time.
Smith; if you don’t put it into practice the others won’t.
Adam; of course if, if you want to accompany me in this welcome process, it is
more help you to run your project of creating your own company.
Smith; if I have time right now I will accompany you, otherwise I will go to not
take up more time, I think it has been very clear to me the management process
that you are carrying out, I hope everything will turn out very well for you. I leave
you many thanks for your valuable information, we’re talking.
Adam; thank you very much for listening to myself
 2. GLOSSARY OF TERMS

 Harvesting; Act of catching the fruits or products of the field, after their
cultivation.
 Management; Organization, management and management of a community
or an institution. The poor administration of many governments kept the
country in misery. The Company's administration awarded the most
outstanding workers.
 Safety; State of a person or thing in which it is free of risk or danger. The
authorities reinforced the security of the bank with bars and alarm systems.
BIBLIOGRAFIA
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