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PW survey
This survey is with regards to mobile wallet, a combination of wallet and cell phone. This device is
currently available in Korea and our group would like to introduce this product in Singapore. The three
functions we would want to add to the mobile wallet are : to aid in reducing (1) patients' waiting time,
(2) the probability of misplacing cell phones and (3) the stress faced by white-collared workers. Below
are some questions with respect to our proposed product and we hope to get your honest answers to
this survey so. Please tick your responses in the respective boxes.
Name
Age:
Gender:
Q1. Is it troublesome to have numerous cards (e.g. EZ-link cards, NRIC cards, credit cards)
in your wallet?
Yes
No
Results:
Yes: 59%
No: 41%
Please complete this survey. Your identity will be strictly kept confidentially.
Patients’ waiting time…
Q2. The segment of service in the polyclinics/clinics/hospitals which takes up most of your
waiting time is:
Booking appointments
During consultations
Collecting medicine
Results:
During consultations: 5%
Q3. From what you can recall recently, what is the average waiting time for your entire visit
to the polyclinics/ clinics/ hospitals?
30 to 60 minutes
1 to 2 hours
Results:
30 to 60 minutes: 38%
1 to 2 hours: 34%
Yes
No
If yes,
( Please specify the number of times over the past one year’s time: _____ )
Yes: 30%
No: 70%
If yes: 20% of the people lost their phones once while 10% of the people lost their phones more than
once.
Please complete this survey. Your identity will be strictly kept confidentially.
Q5. Do you think it is practical to arm your cell phone with an alerting device such that
when it is of a certain distance away (e.g. 5m) from your sensor, it will sound, which will
help minimise the probability of misplacing your cell phone or letting get stolen?
Yes
No
Results:
Yes: 71%
No: 29%
Q6. If the alerting device is controlled by accessories eg. Necklace, which acts as a sensor,
would you be wearing it?
Yes
No
Results:
Yes: 64%
No: 36%
Results:
Q7. Do you find that ATM transactions (including queuing up till the end of the transaction
process) require a long time?
Yes
No
Yes :62%
No: 38%
Please complete this survey. Your identity will be strictly kept confidentially.
Q8.
10. Do you think there is anymore improvement for this? What is/are the suggestion(s) you have for
our proposed device?
___________________________________________________________________
___________________________________________________________________
__________________________________________________________________
***************************The End****************************
Please complete this survey. Your identity will be strictly kept confidentially.
100%
80%
60%
40%
20%
0%
Yes No
2nd question:
Booking
Collecting
appointments
medicine
16%
27%
During
consultations
5% Before or
between
consultations
52%
3rd question:
From what you can recall recently,
what is the average waiting time for
your entire visit to the polyclinics/
clinics/ hospitals?
more than 2 30 min and
hr below
10% 18%
1 to 2 hr
34%
30 to 60
min
38%
4th question:
100%
80%
60%
40%
20%
0%
Yes No
More than 2
times
2 times
1 time
No
29%
Yes
71%
6th question:
70%
60%
50%
40%
30%
20%
10%
0%
Yes No
7th question:
Do you find that ATM transactions
(including queuing up till the end of the
transaction process) require a long
time?
No, 38%
Yes, 62%
10. if our phone is stolen and the person switched it off, will the sensor/alarm still work with phone not being on?
i'm not exactly sure how the mobile wallet would improve stress management...
My suggestion is that the alerting device can be attached to watch wrist band or placed inside wallet and have a vibrating
function. Hope, this help u.Thank Alan
I hope it is a user friendly device and can be use for all types of age.
all in one device is great idea, preferably small, light (like a computer chip) and easy to carry around with.
consider the alert sound to be played on the sensor we are wearing. it might be quite embarrasing if the alert is played to the
public.
If the alerting device is like a necklace, when it rings, wont it look a bit weird like a dog…-keychain is impossible
Maybe the device can have more functions besides those stated
Regarding qns 5, does it mean that if your phone is 5m away from you, the alarm would sound?then what if it’s during PE
lessons or some other events where you cant have your phones with you?Maybe instead of a device, you can have like a chain
that ties your phone to you like those for wallets?