Document no.

CR-XRL-Z7-TPL-CR001-00001

Delivering a world-class, Annual Health

affordable railway
safely through
Safety and Security
effective partnerships Improvement Plan
2010/11

Contact:
0345 602 3813 (24-hours, 7-days a week)
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Printed on FSC mixed sources, 10% recycled pre-consumer content. April 2010
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 Chief Executive Introduction

Everything we do at Crossrail can and must be done safely. As we enter detailed

design, site enabling and construction phases in our journey to deliver a world-class
affordable railway safely, we have recast our vision and values in order to fully reflect
the changing safety challenges going forward. The number one priority is and will
remain the safety and health of everyone involved in or affected by the Programme.
The strongest of health and safety performance is critical to our success.

Structure of Plan
­For ease of reference, this 2010/11 Plan is divided into two parts:
Part A - Reports on progress against the Annual Health and Safety Improvement Plan 2009/10, and
Part B - Outlines the health safety and security objectives for the financial year 2010/11.
This year, our health and safety improvement plan for
the first time also includes site security in recognition
of the importance of this aspect of our work.
In keeping with our commitment to create a zero
accident culture and to continuously deliver exemplary
levels of health and safety performance, I am pleased
to advise that we have successfully completed nine
of the ten actions to deliver the 2009/10 Health and
Safety Improvement Plan. Completion of the tenth
objective to review the CRL organisation to ensure
clarity of roles and responsibility has been necessarily
deferred to the 2010/11 year. Considerable work has
been completed, but a number of areas remain open
and will be finalized in Q1 of 2010/11. A commentary
on our work against the 2009/10 actions is contained
within Part A of this Plan. In acknowledging this
component of our work, I want to recognise the
ongoing efforts and commitment of our employees
and contractors and thank them for their
contributions during the year.
However, I also recognise that there is much to do
to deliver our commitments and this Plan outlines
our key health, safety and security objectives and
challenges for the 2010/11 year. These are detailed
within Part B of the Plan.
In the past year we have focused on developing
health and safety systems to integrate the
Programme Partner and Delivery Partner
(Crossrail Central) into the Crossrail team and
to ensure ongoing alignment with Transport for
London (TfL) systems. Additionally there has
been a significant focus on designing for health
and safety i.e. ensuring our detailed designs for
stations, tunnels and portals take full account of
ease of construction and that the railway once in
use will have the highest of safety standards built
into its operation and ongoing maintenance.
A key component of our plans is Crossrail’s
commitment to the “Target Zero: A State of Mind”
programme. This must ensure motivated employees
are provided with appropriate support and guidance
and must also signal the clear message that
health and safety is the foundation of our delivery
programme, applying to all parties in equal measure
throughout the supply chain.
In working together we can and will develop the right
safety culture for all our activities. To do so, every
member of the Crossrail family of involved parties will
work to achieve this exemplary standard of health
and safety across the length and breadth of this
unique programme.
I look forward to reporting on our further progress
throughout the year and in the 2011/12 Plan.
Rob Holden,
Chief Executive

2 3

Part A: Progress Against the
Health and Safety Objectives
Set for 2009/10
1 Introduction
This part of the Plan reports on developments
in health and safety across the Programme
along with providing a commentary on
trends against a range of key performance
indicators set for the 2009/10 year. In addition,
progress against the specific health and safety
objectives set for 2009/10 are detailed within
Appendix A.
2 Policies, Procedures
and Objectives
2.1 Health, Safety & Environment
Policy, Standards and Agreement
The Crossrail Health, Safety, and Environment
Policy was reviewed and updated in April
2009. The Policy has wide visibility within
Crossrail and is also available for reference on
the Crossrail external and Connect internal
websites. The Policy aligns with the TfL Health,
Safety and Environmental Policy and aims for
health safety and environmental excellence in
our own activities and promotes exemplary
health safety and environmental performance
across all the involved parties.
In support of the Policy, Crossrail has developed
and published a ‘Health Safety and Environment
Standard: Contractors and Industry Partners’
that prescribes the requirements to be met by
all contractors working on behalf of Crossrail.
The Standard is included as a core part of all
contract awards and is also for use as reference
by Industry Partners.
A Health, Safety and Environment Agreement
signed by Industry Partners and Stakeholders
in support of the Crossrail Health, Safety
and Environment Policy Statement has also
been published. This sets out a determination
shared with Industry Partners to work together
4 5
to deliver the spirit and intent of the Crossrail
Health, Safety and Environment Policy and will
act as a central focus for our collective health
safety and environmental activity going forward.
The Crossrail vision and values were also re
launched in November 2009 and include an
additional emphasis on safety to underpin the
Crossrail senior team’s commitment to have
safety at the forefront of all our activity. The
Crossrail vision is ‘Delivering a world-class
affordable railway safely through effective
partnerships’. This is specifically supported by
six values including:
• Safety: The health, safety and well being
of each other is our number one priority;
• Simplicity: We choose the simplest and
safest option, and
• Openness: We share information for the good
of progress and to improve performance.
2.2 Health and Safety
Management System
The health and safety management system
underwent significant development during
the year with many new and upgraded
standards and procedures being produced.
These documents provide the backbone and
arrangements to guide the delivery of health
and safety activity at all levels: strategic;
tactical and front line. The health and safety
management system has been reviewed
by LRQA, against the requirements of the
BS OHSAS 18001:2007 and was deemed
to meet the requirements of the standard
resulting in the certificate of accreditation being
recommended by LRQA in February 2010.
3 Zero Accident Programme
In support of our zero accident programme,
an external provider has been retained to
bring additional expertise to our work and to
inform our plans for 2010/11. This has involved
undertaking a range of diagnostic interviews
with employees of Crossrail and Industry
Partners. Analysis has identified a range of
Annual Health, Safety and Security Improvement Plan 2010/11
activities grouped under the following focus Hammersmith & City Line tunnel infrastructure.
areas: leadership; supervision; risk & hazard The incident has been the subject of a detailed
awareness; safety management systems review; senior level review by the involved parties to
key performance indicators; contracts; roles & understand and avoid recurrence.
responsibilities. These have been brought into a
cohesive plan to drive our work in the 2010/11
4.2 Toolbox Talks
year. (The plan is to be branded “Target Zero:
A State of Mind” for 2010/11 and beyond) A weekly programme of toolbox talks facilitated
by the Crossrail and Crossrail Central health and
safety teams was introduced from September
4 Health and Safety Performance 2009. These talks were presented by volunteers
across the programme and covered many
4.1 Performance in years 2005/06 health, safety, security (and environmental)
to 2009/10 topics designed to raise awareness and to
promote excellence. The talks have generated
The table below provides a summary of the significant audience participation and are putting
Programme health and safety performance health and safety in everyone’s thoughts at the
for the 2009/10 year along with details of start of each week. In addition, the toolbox talks
performance in previous years. An analysis of programme has provided an opportunity for
the incidents identified one significant trend employees to develop their presentational skills
associated with the identification and protection in an informal and supportive environment.
of buried services. This trend resulted in a buried
service working party (described in Part A 5)
5 Buried Services
being established.
A review of incident data through the year
Also of note in March 2010 was a safety
incident at Finsbury Circus where activity identified an increasing number of incidents
to erect site hoardings was halted when it involving buried services, leading to a working
was identified that digging work presented party being established involving the specialist
a risk to the adjacent London Underground contractors engaged on these works. The
2005/6 2006/7 2007/8 2008/9 2009/10
Number of injuries causing over 3 day absences from work 0 0 0 0 0
Number of major injuries (as defined in RIDDOR) 0 0 0 1 3
Fatalities 0 0 0 0 0
Reportable dangerous occurrences (as defined in RIDDOR) 0 0 0 0 0
Reportable work related illnesses (as defined in RIDDOR) 0 0 0 0 0
Number of non-employees taken straight to hospital 0 0 0
Number of Improvement Notices served
Number of Prohibition Notices served 0 0 0 0 0
Incidence Rate for over 3 day injuries 0 0 0 0 0
(number of over 3 day injuries per 100,000)
Incidence rate for major injuries 0 0 0 0.164 0.075
(number of major injuries per 100,000 employees)
Number of leadership tours completed Data not available 65
Number of Near Misses Data not available 29
Number property damage incidents Data not available 8

working party reviewed training provision, cable
detection equipment, excavation methods and
controls including permits, risk assessments
and method statement to determine what
changes were needed to reduce the occurrence
of buried service strikes. From this, a guidance
booklet for use by contract supervisors involved
in this work has been developed. Feedback on
this has been most positive.
6 Health and Safety Audit Activity
The Crossrail health and safety assurance
regime was defined in November 2009
following the appointment of the Health and
Safety Manager (Assurance). The assurance
regime consists of compliance based audits,
surveillance on particular activities/ topics and
inspections of records and of work locations.
The Audits have been carried out to assess
compliance with the Crossrail health and safety
Service diversion activity
6 7
management system and in targeted areas of
potentially high health and safety risk across
the current phase of the Programme (e.g.
procurement, design management etc.).
The audit programme has evolved so that
Crossrail Quality and Environmental audits
are co-ordinated with health and safety to
maximise the assurance benefit. The audit
co-ordination meeting is now working on
extending co-ordination to include Crossrail
Central and TfL audit functions.
Surveillance activity has been focused
on compliance with the Construction
(Design and Management) Regulations 2007.
Moving forward, the launch in 2010 of a
proprietary incident management system
including auditing and inspection modules
will provide transparency of the assurance
activities being undertaken.
Annual Health, Safety and Security Improvement Plan 2010/11
Part B: Health Safety and Security
Objectives Set for 20010/11
1 Introduction
This Part B section of the annual improvement
plan outlines the health safety and security
objectives for the 2010/11 year. These have
been developed and agreed by the involved
parties and have been built from a combination
of the following:
• A sustained focus on embedding the “Target
Zero: a State of Mind” programme across all
Crossrail activity;
• Objectives set for the 2009/10 year that now
need to evolve into follow-on activities to
sustain the progress made to date;
• Actions to address occurrences from 2009/10
and give added visibility to lessons learned;
• The work of Crossrail Central and their
contractors as key components to delivering
our commitments;
• Industry wide initiatives that need to be given
a specific focus within Crossrail;
• Widen the objectives from 2009/10 to
additionally embrace Industry Partners in
Interfaces with pedestrians and traffic will be carefully managed
alignment with a shared determination to
deliver health and safety excellence across
all involved;
• Recognition that good design practice will
impact on constructability and the safety levels
inherent in the railway once operational, and
• Security activities to support and underpin
the commitments within the Crossrail Security
Policy published in November 2009.
2 Crossrail Health Safety and
Security Improvement Plan
2010/11
The Plan provides the key health safety and
security improvement themes for the 2010/11
year. The Plan focuses on embedding and
implementing health and safety developments
with a specific focus on addressing main areas
of risk and opportunity. A detailed delivery
plan (with nominated action owners) is being
developed to underpin the improvement
objectives listed in the following table.
Progress will be monitored and actioned
via monthly Crossrail executive team review.
 Annual Health, Safety and Security Improvement Plan 2010/11

Improvement Lead Support Target Improvement Lead Support Target

Ref Deliverables (Note: Support functions Ref Deliverables (Note: Support functions
Objective are denoted in italics)
Date Objective are denoted in italics)
Date
1 Consolidate the • Develop and use visible leadership tools Crossrail Chief 4 Move to a • Ensure that the designers Health and Crossrail
“Target Zero: • Provide awareness training to Crossrail Executive position where Safety Forum has access to competent Implementation
A State of Mind” Ltd/ Crossrail Central staff occupational OH support Director
Programme Crossrail Central/ health (OH) • Set up a forum at which pre approved
• Support supervisors throughout
building from: Principal Contractors/ provision is seen OH suppliers can meet and discuss Crossrail Central/
the supply chain in the role of target March
1) diagnostic work Industry Partners as exemplary for matters of common interest Principal Contractors
zero custodians 2011
undertaken in the sector with
• Ensure client presence on Crossrail • Deploy a regime for ensuring an agreed
2009/10, and active input from
worksites March level of OH support is utilised
the engaged
2) communication, 2011 • Appoint a senior level advisor to
• Promote and publicise programme occupational
engagement provide policy and professional
• Embed any incident lessons health providers
and learning OH advice
also from the • Implement an award scheme to
recognise health and safety excellence 5 Ensure • Ensure clarity within contract invitations Crossrail
2009/10 year
contractors are • Evaluation criteria to have strong Implementation
• Ensure clarity of roles and responsibility evaluated on Director
across the Crossrail Ltd/ Crossrail Central safety weighting
their commitment
team (carried forward from the 2009/10 • Ensure Principal Contractors have March
to exemplary Crossrail Central/
year and for completion in Q1 2010/11) the strongest of safety credentials 2011
levels of health Principal Contractors
as a part of their selection
2 Sustain BS • Sustained publicity, communication Crossrail Health and and safety within and their Contractors
OHSAS 18001 and compliance with the content of Safety Director contract award • The above attributes to be mirrored
accredited Crossrail health and safety standards processes through the entire supply chain
occupational and procedures Crossrail Chief 6 Work with Industry • Publicise the content of the Agreement Delivery Director
health and safety • A management system compliant Executive Partners and Crossrail Surface/
management • Agree joined up actions to deliver the
to BS 18001 Utilities to embed spirit and intent of the Agreement Crossrail Programme
system across March
• Ongoing review and adjustment of the Health Safety Director/ Industry
Crossrail Ltd. 2011 • Hold Stakeholder and Utility provider
standards and procedures to drive & Environment Partners/ Utility
Health and Safety forums where
improved understanding and simplicity Agreement Providers
experiences and good practice
• An assurance regime that confirms August
may be shared
i) robust legislative compliance and Crossrail Health and 2010
• Deploy a programme of joint initiatives Safety Director
ii) that health and safety risks are in support of the Crossrail Health
under sound control Safety and Environment Policy
3 Work with • Introduce a Principal Contractor Safety Crossrail Central • Deploy a range of health and safety
each Principal forum at which good health and safety metrics that helps to benchmark and
Contractor so that practices may be shared Crossrail share relative performance
in combination • Identify best practice that may be Implementation
7 Develop security • Develop management system Crossrail
they make a shared with the Health and Safety Director
management frameworks Implementation
more substantial Executive and the wider construction arrangements • Provide security advice into Director
health and safety community to the benefit of all involved March
to underpin design activity
contribution than 2011
• Work to influence the supply chain the Security Crossrail Health
each individually • Deploy resources at worksites to March
and inform their health and safety Policy signed in and Safety Director/
secure from unauthorised access, 2011
contribution November 2009 Crossrail Central/
theft and damage and threats from
• Develop a range of health and safety Principal Contractors
third parties
metrics that help to benchmark relative
• Establish a Security Forum focussed on
performance
key risks and governance frameworks

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 Annual Health, Safety and Security Improvement Plan 2010/11

Appendix A: Progress against the specific health and safety

objectives set for 2009/10

Progress made during the year against the health and safety objectives set, are summarised
in the table below:

Objective Targeted Date for Completion Status

To review and update the health and
safety management system to reflect the
March 2010 Complete
new contract arrangements and meet the
requirements of BS OHSAS 18001
To develop and deliver a health and safety
training framework to support Crossrail safety July 2009 Complete
culture
Supplementary objective: Implement the
February 2010 Complete
training framework
To develop and implement a comprehensive
December 2009 Complete
incident management system
Zero Accident Culture: To embed the
new behavioural safety processes across
Stakeholders and contractors (Branded as March 2010 Complete
“Target Zero: A State of Mind” for 2010/11
onward)
To develop and implement an Occupational
health strategy for the life of the Crossrail
September 2009 Complete
project to provide an excellent standard of
occupational health
To establish and implement stakeholder,
July 2009 Complete
contractor and Crossrail engagement plans
Supplementary objective: To establish the
specific health and safety communication
campaign (for 12 months) in parallel with the January 2010 Complete
broader pattern of Crossrail Communications
Programme
To further develop the risk management
process to ensure the identification, review April 2010 Complete
and mitigation of health and safety related risks
To review new CRL organisation including
Programme and Delivery Partner to ensure March 2010 Not Complete*
clarity of roles and responsibility are in place

* Denotes that completion of this tenth objective has been necessarily deferred to the 2010/11 year.
Considerable work has been completed, but a number of areas remain open. To be completed in
Q1 2010/11.

10 11