KPI Calculations

 Average alarm rate (10 mins)

See “Alarm Rate” below. Divide result by 6.

 Max alarm rate (10 mins)

See “Peak Alarm Rate” below. Divide result by 6 (or just don’t multiply by 6).

 Average alarm rate (Daily)

Sum total audible alarms (exclude those from default filters) divide by the total number
of assigned operators to the selected areas and divide by the number of days (ex: a
fraction if only 1 hour).

 Maximum alarm rate (Daily)

If interval is 1 day or less then this will be the same as average alarm rate (daily). If
interval is > 1 day then sum total audible alarms (exclude those from default filters)
divide by the total number of assigned operators to the selected areas. Repeat for each
day in selected interval.

Note: If this is currently taking “Peak Alarm Rate” and multiplying by 24 then we’ll
document it that way and let this go. So long as it is clearly defined that is acceptable
(i.e. above represents “actual” daily rate whereas this would represent “normalized”
daily rate).

 Intervention Rate (10 mins)

Sum of interventions (message type = operator action) for selected area(s) during selected
interval divided by the total number of operators assigned to these area(s) divided by the
number of 10-minute slices in the interval.

Note: can be argued either way if default filters are applied. It doesn’t matter if they are
or aren’t, but we should record whether they apply.

 Intervention Rate (Daily)

Sum of interventions (message type = operator action) for selected area(s) during selected
interval divided by the total number of operators assigned to these area(s) divided by the
number of days in the interval.

Note: can be argued either way if default filters are applied. It doesn’t matter if they are
or aren’t, but we should record whether they apply.

 % Time < 1 Interventions

Sum of 10-minute intervals where “Intervention Rate (10 mins)” is less than or equal to 1 divided
by the total number of 10-minute intervals x 100% (note this is already normalized per operator).

 % Time 1-10 Interventions

100% – (% Time < 1 Interventions) – (% Time > 10 Interventions)

 % Time > 10 Interventions

Sum of 10-minute intervals where “Intervention Rate (10 mins)” is greater than or equal to 10
divided by the total number of 10-minute intervals x 100% (note this is already normalized per
operator).

 % Time < 1 Alarms

Sum of 10-minute intervals where “Average alarm rate (10 mins)” is less than or equal to 1
divided by the total number of 10-minute intervals x 100% (note this is already normalized per
operator and excludes non-audible alarms due to application of default filters).

 % Time 1-10 Alarms

100% – (% Time < 1 Alarms) – (% Time > 10 Alarms)

 % Time > 10 Alarms

Sum of 10-minute intervals where “Average alarm rate (10 mins)” is greater than or equal to 10
divided by the total number of 10-minute intervals x 100% (note this is already normalized per
operator and excludes non-audible alarms due to application of default filters).

 Performance Category

Worst KPI from this table:

Average Rate Peak Rate Unstable

Per Hour Per Hour % Hours

Level 5: Predictive <6 <60 <1%

Level 4: Robust 60>6 600>60 5>1%

Level 3: Stable 60>6 6000>600 25>5%

Level 2: Reactive 600>60 >6000 50>25%

Level 1: Overloaded >600 >6000 >50%

 Alarm Rate
Summary: Average number of alarms per hour for the selected areas (exclude alarms that
default filters apply to). Divide by sum of the operators assigned to those areas. Exclude time
slices where no events were received in an hour.

Normally expressed as a figure per hour, the total number of alarms which were annunciated to
the operator (ie excluding events sent to the journal only) during the period of the analysis,
divided by the total number of hours covered by the data. This is a simple measure of the average
level of interruption imposed on the operator by the Alarm System. In practice, the calculation
needs to take into account periods in the data set where the alarm history was unavailable
(exclude periods of time where no event received in an hour).

 Peak Alarm Rate

Summary: Divide data into 10-minute slices. Take maximum number of alarms in a 10-minute
slice for the selected areas (exclude alarms that default filters apply to). Divide by sum of the
operators assigned to those areas. Multiply by 6 to make hourly.

Normally expressed as a figure per hour, this is the worst case load during any ten minute period.
It is calculated by splitting the alarm journal into consecutive ten minute timeslices, and
calculating the worst case number of alarms which were annunciated to the operator (ie excluding
events sent to the journal only) during any of the ten minute periods, multiplied by 6 to give a
figure per hour. If the analysis is performed with hourly time slices the resulting figure is likely
to be significantly lower.

 Percent Upset

Summary: % of hours where more than 30 alarms “annunciated” (i.e. excluding alarms
default filters apply to) per operator. # of annunciated alarms each hour / # operators assigned
to the area(s). Count if result is 30 or more, do not count if result is < 30, represent as a %.

This is a simple measure of the proportion of the time that the Alarm System was ‘upset’. It is
calculated by splitting the alarm journal into consecutive one hour timeslices, and calculating the
number of alarms which were annunciated to the operator (ie excluding events sent to the journal
only) during any of these periods. The proportion of periods where the load exceeded 30 alarms,
judged to be a reasonable level of manageability (1 alarm per 2 mins), is normally expressed as a
percentage. In practice, the calculation needs to take into account periods in the data set where
the alarm history was unavailable.

 Intervention Rate

Sum of interventions (message type = operator action) for selected area(s) during selected
interval divided by the total number of operators assigned to these area(s) divided by the
number of hours in the interval.

Note: can be argued either way if default filters are applied. It doesn’t matter if they are
or aren’t, but we should record whether they apply.

 Intervention to Alarm Ratio

“Intervention Rate” divided by “Alarm Rate” as per above. There are many ways to
calculate this. See Excel report.

 Priority Distribution

Represent condition field as a percentage. Results should match “Alarms By Condition

Range” in Excel.

 Standing Alarms

For 4.1 release continue to use “Standing Alarms Over Time Query”. This is a known
deficient calculation that currently works as follows:

- Value at start time for first interval = 0

- For first interval add one for each alarm and subtract one for each
RTN received within plant assets (ie. Plant/area/units selected) during
interval
- Number reported is result at end of interval
- Number beginning next interval is result at end of last interval

The way this calculation SHOULD work is:

- Value at start time for first interval = count resultant rows from
“standing alarms at moment” query, but exclude rows where VT_End
is 9999… (i.e. event not yet closed).
- For first interval add one for each alarm and subtract one for each
RTN received within plant assets (ie. Plant/area/units selected) during
interval
- Number reported is the time-weighted average of the standing alarms
within the interval
- Example: 10 min interval where 3 standing alarms for 5 mins, 4 for 3
minutes, and 5 for 2 minutes =
3alarms*5mins+4alarms*3mins+5alarms*2mins / 10mins = 3.7 alarms
- Divide by the number of operators assigned to the area(s) (ex: if 2
operators are assigned to area above then 1.85 standing alarms per
operator).
- Number beginning next interval is result at end of last interval
- Default threshold should be 10

 Total Alarm Count

Sum audible alarms (ie. Apply default filters) between start and end time with plant asset
filters applied. Do NOT divide by the number of operators.

 Total Event Count

Sum all events (alarms, rtn, ack, actions, system, etc.) between start and end time with
only plant asset filters applied (exclude default filters). Do NOT divide by the number of
operators.

 Total Intervention Count

Sum all interventions (message type = operator action) between start and end time with
plant asset filters applied. Do NOT divide by the number of operators.

 Top 20 Alarm Percent

Sum of 20 “Most Frequent alarms” divided by the total number of alarms in the time span
selected. Filters used should apply to both numerator and denominator (both in the filters
area and the assets selected).

 Top 20 Intervention Percent

Sum of 20 “Most Frequent interventions” divided by the total number of interventions in

the time span selected. Filters used should apply to both numerator and denominator
(both in the filters area and the assets selected).