Setting Up Class

A Student Setup Guide for the Online Live Classroom

CONTENTS

New Horizons’ Online Live .............................................................................................................................................3

Getting Started with Online Live Class Setup ................................................................................................................3

Minimum System Requirements ...............................................................................................................................3

Login to Online Live to check Configuration..............................................................................................................4

Trouble Logging In? ...............................................................................................................................................4

Navigating the Site ....................................................................................................................................................5

User Profile ................................................................................................................................................................6

My Transcript ............................................................................................................................................................7

My Classes .................................................................................................................................................................7

Check for Java Installation .........................................................................................................................................8

Configuration Room ................................................................................................................................................12

Connection Speed Setup .....................................................................................................................................12

Audio Setup Wizard ............................................................................................................................................13

Orientation to the Online Classroom ......................................................................................................................15

Participant Window ............................................................................................................................................16

Chat Window ......................................................................................................................................................16

Audio Window ....................................................................................................................................................17

Whiteboard Window ..........................................................................................................................................17

Status Bar ............................................................................................................................................................18

Menus and Toolbar .............................................................................................................................................18

Launching the Class .................................................................................................................................................19

View a Recording After the Online Live Class .....................................................................................................20

Student Support Services Team ..............................................................................................................................22

Troubleshooting Connection Issues ........................................................................................................................22

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NEW HORIZONS’ ONLINE LIVE

Welcome to the New Horizons’ Online Live Program!

We are excited to help you attain your goals. You’ve made an excellent choice to take advantage of the flexibility
of live, expert online instruction, and the convenience of attending class from anywhere you please.

GETTING STARTED WITH ONLINE LIVE CLASS SETUP

We want your Online Live class to be enjoyable and trouble free. To make this happen, first take a few moments to
check the equipment and connections the week prior to attending the Online Live Class. You will need to take the
following steps to set up for class:

 Ensure your computer meets the minimum system requirements recommended for running the online
session
 Log in to the Online Live site to check configuration
o Download and install the Java Runtime Environment required to launch the environment
o Check your microphone and sound in the online environment and set preferences
 Log in early the day of class to double check equipment

MINIMUM SYSTEM REQUIREMENTS

We strongly recommend that you use the headset provided for class rather than a built-in speaker and
microphone system in order to help eliminate echoing and feedback. Headsets will improve the audio experience
for you and the rest of the participants.

Windows
 Windows 2000, XP, or Vista
 Pentium III 1 GHz processor
 512 MB RAM
 20 MB free disk space
 Soundcard with speakers and microphone or headset
 28.8 kbps Internet connection

Macintosh
 Mac OS X 10.4 and 10.5
 G4, G5, or Intel processor
 512 MB RAM
 20 MB free disk space
 Microphone (internal, USB, or external iSight) (or telephone for Telephony users)
 28.8 kbps Internet connection

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LOGIN TO ONLINE LIVE TO CHECK CONFIGURATION

In order to have the best experience in your Online Live class, log in the week before class to run a sound check.
This will allow you to set your volume preferences on your microphone and headset. You must log in from the
computer you will be using for the class.

Log in to the Online Live website at https://lms.nhcms.net.

To get started, input your Username and Password in the Login section on the right side of the Home page. The
default username is your e-mail address, and ABcd1234!@ is the default password.

TROUBLE LOGGING IN?

For assistance logging in, contact the Student Support Services team:

Phone: 1-800-792-7868
International: +1-949-528-3819
E-mail: student.services@NewHorizons.com
Skype Call or Chat ID: ollhelpdesk
Windows Live Messenger Chat: OLLsupport@live.com

Support hours are 4:00 a.m. until 10:00 p.m. Eastern.

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NAVIGATING THE SITE

Links are available on each page to navigate the site. Some links are set to appear on every page, others display
based on the page content. Any word or phrase in blue is linked to additional content.

Some stationary site links occupy the top left corner and top of the page as you navigate through the site.

Course Catalog – Look up courses we offer to find course descriptions and outlines
Available Labs – Search for courses in the ML program with labs
Training Program – Find more information on a program that interests you
Contact Information – Contact the Help desk for assistance with logging in
Centers & Locations – View New Horizons locations

Event Schedule – Search for upcoming mentored sessions or instructor led training classes
My Transcript – Returns to the Student Transcript page
My Classes – Lists your enrollment status for upcoming instructor led training and ML sessions
Welcome “Student Name” – Your name links to the User Profile account
Logout – Exit the CMS.net website

Each page has a name, e.g. Student Transcript, with an icon displayed to show where you are in the site.

Click on words or phrases highlighted in blue to display a new page or expand a section with more detail about the
selected item.

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USER PROFILE

The User Profile contains your name, phone number, e-mail address and password information. Viewing or
updating this information, as well as changing your password can be done from the User Profile page.

Your user profile may be accessed from any page by clicking on your name in the top right corner of the site.

You may also use the Details or Edit links on the Student Transcript or Class Enrollments pages to access your
profile page. Selecting Details opens the profile to view it, while selecting Edit opens the profile to make changes.

From the User Profile, use the Change Password link to update your password. Choose the Edit link to make
changes to the Basic Information section. Return to the Transcript page by clicking My Transcript.

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MY TRANSCRIPT

Use the My Transcript link to open your Student Transcript page. The transcript displays in-progress enrollments,
completed and incomplete classes, e-Instructor course assignments and club memberships.

MY CLASSES

When you first login you are taken to the Class Enrollments page. Your enrollments for instructor led training and
mentored sessions display on this page. Online Live classes display under the Instructor Led Classes section. You
will launch your Online Live session from here. If you navigate away, the My Classes link returns you to the Class
Enrollments page.

Your enrollment status for training shows in the Status column in each section.

Requested – A request to attend training is pending approval

Enrolled – Your training request was approved and you may attend class

Any training you are signed up to take from an instructor shows in the Instructor Led Classes section. Columns
show the course name, time and date, classroom and the status of the enrollment.

Mentored Sessions section shows the current day and future ML sessions. Columns display the session name, the
assigned course work, classroom, date and time for each session. If you need the assignment changed for the
session, please discuss this with the staff in the Center.

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If you realize you won’t be able to attend a session, you may cancel it while it is in either the Requested or
Approved status. To cancel, select the Cancel button directly to the right of the session you do not wish to attend.
If you have questions about attending sessions or the Center’s cancellation policy, please contact the staff at your
New Horizons Center.

CHECK FOR JAVA INSTALLATION

After your initial login, you will be taken Class Enrollments page. Under My Classes, find the class you are
scheduled to attend and select the Class Name link.

This opens the Enrollment page.

If the Software Check has a green check mark in the Software check box, skip the following section and go to the
information on the Configuration Room.

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If the Software Check shows an Alert, you will need to download Java to support the online environment.

Java Runtime Environment (JRE) version 1.5 or higher is required to launch a session. On a Macintosh, it is pre-
installed and automatically updated. For the other operating systems, you will need to download it.

Installation of the Java Runtime Environment is a one-time process. The download can take up to 40 minutes on a
28.8K modem; it may take much less time depending on the speed of your Internet connection. Please allow
enough time to complete the download and installation before your class begins.

Select the link Click here to install Java. This link opens a new window. Select the blue Free Java Download button
to begin the download.

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Select the Run button once the File Download window opens,.

The file will load. If you receive a security warning, choose Run to continue loading the program.

When the Welcome to Java window opens, click the Install button. Installation may take a few minutes to
complete.

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A Java Setup – Complete window will open when the installation has finished successfully. Choose the Close button
and return to the Online Live Class page.

You should now see a green check mark under the software check.

With Java installed you should be able to connect to the online environment. Continue to the Configuration Room
to complete class setup.

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CONFIGURATION ROOM

The Configuration Room is designed to help you set up before class begins: It allows you to verify access to an
Elluminate Live session and set up your audio and connection speed. Elluminate Live is the software that delivers
the interactive online classroom environment.

Enter the Configuration Room by selecting the Click here to enter the Configuration Room link.

The Elluminate Live Classroom will open in a new window.

CONNECTION SPEED SETUP

While the Elluminate Live software loads you may be asked to run the program, receive a security alert to allow or
unblock the application, and/or agree to the License. Click Yes or OK as needed to proceed.

The connection set up will open in a window as the Elluminate Live application is opening.

Leave the Connection Speed at the default of Cable/DSL, the Prompt for speed at Never, and then select OK.

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Check for your name in the Participants window.

AUDIO SETUP WIZARD

Use the Audio Setup Wizard to test and adjust the sound within the online classroom setting. Plug the headset you
received for the class into the audio ports.

Macintosh OS Audio

If you are using a Macintosh, the headset you received for this course is only partially compatible. The headphone
works, but the microphone plug is incompatible with Macintosh's microphone port, so you will not be able to use
the microphone portion of the headset. You may still use the headset to listen: Insert the black plug into the audio
jack, but do not insert the red microphone plug.

All recent Macintoshes, both desktops and laptops, have excellent audio systems with built-in microphones and
speakers. When you run the Configuration Check and perform the Audio Setup Wizard, select the Macintosh's
internal microphone from the list rather than the headset microphone.

Begin by opening the Wizard. From the Tools menu, select Audio and then Audio Setup Wizard.

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USING AUDIO SETUP WIZARD

In the Audio Setup Wizard window, be sure the speakers are selected and then click OK. In the next window, press
Play to test your headset. Adjust the speaker setting so that mostly green shows, but no red. When you stop the
sound, the window changes to confirm the volume was at a comfortable listening level. If you need to make
further adjustments, select No to return to the Speaker Setup window. If everything works to your satisfaction,
select Yes.

Once the Speaker levels are set, the wizard will help you set up the microphone.

In the Audio Setup Wizard window, be sure the microphone is selected for the audio input device and then click
OK. In the next window, record a script to test your headset microphone. Adjust the speaker setting so that there
is mostly green, a little yellow but no red. After you stop recording, play it back to adjust the volume as desired. In
the confirmation window, affirm the volume was at a comfortable listening level. If you need to make further
adjustments, select No to return to the Microphone Setup window. If everything works to your satisfaction, select
Yes.

This completes the setup for your upcoming Online Live class. You may close out the window or continue to the
next section to become familiar with the classroom environment.

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ORIENTATION TO THE O NLINE CLASSROOM

The interactive online classroom environment is a new experience for many people. In order to get the most out of
the experience and become comfortable participating in the class, take a moment to orient yourself to the tools
and features of the classroom.

The Elluminate room consists of seven sections:

- The Participants window provides a list of all participants session

- The Chat window is where you can send and receive text messages
- The Audio window lets you participate in conversations session
- The Whiteboard is the main presentation window
- The Status bar shows your connection status and allows you to disconnect/reconnect to the session
- The Menu bar allows you to take action in the session using menus
- The Toolbar allows you to take action in the session using icons

Menu bar
Toolbar

Participant
Window
Whiteboard & Main Presentation Window

Chat Window

Audio Window
Recording & Status bar

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PARTICIPANT WINDOW

In the Participants window, you can do the following:

• View polling responses

•Raise your hand
• Use the emotion indicators
• Step away from the session

When you join the Session, your name appears in the

Participants list in blue. Session Moderators session are
displayed in alphabetical order at the top of the list
followed by all the Participants, who are also listed in
alphabetical order.

Raise Hand – Use to indicate you have a question. The moderator will hear a chime; the raised hand will
appear beside the participant’s name

Emoticons – Use to express laughter, confusion, clapping or disapproval

Exit Room – Use to indicate you have briefly left the session

Voting Buttons – Vote yes with the green check mark or no with the red X

CHAT WINDOW

The Chat window lets you send text messages to everyone in class, to a selected group of Participants, to
Moderators, or to a single Participant in the session. Select whom you will communicate with by using the drop-
down “to” menu beside the Send button.

Add external links in the chat to share an Internet site or send an email.

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AUDIO WINDOW

The Audio window is a manual control for your microphone and audio settings. Slide the bar left to lower the
volume and right to increase it. We recommend you turn off your microphone when you are not speaking in order
to minimize background noise, static and echo in the session. If you hear an echo, try sliding your speaker volume
bar all the way to the left to eliminate it.

Microphone – Click on the button to turn on/off your microphone. The microphone has a yellow halo
to indicate when it is turned on.

WHITEBOARD WINDOW

The Whiteboard window is the main display area. If the

Moderator uses the Whiteboard or a PowerPoint
presentation, shares an application or their desktop, or
takes you to the Internet, this will display on the
Whiteboard or open in a new window over the
Whiteboard area.

If a Moderator shares an application or their desktop in

the session, a new window opens on top of the
Whiteboard, you can resize this window.

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STATUS BAR

The Status Bar is found at the bottom of the Elluminate window. It displays information about the status and
length of the session or what application is being shared.

Disconnect Button - Indicates you are connected to the session. To leave the session, click on the
button. This command changes to a Connect button when you are disconnected from a session.

Connect Button - Indicates you are disconnected from a session. Click on the button to join the session.
The button changes to a Disconnect button when you are already connected to the session.

Transmission Bar - Green shows you are connected to the session. Yellow shows the connection is
an unstable connection. Red indicates you are disconnected.

Open Lock - An open lock shows communication is not encrypted. The lock is closed if it is encrypted.

Tape Recorder - When red, the session is being recorded. The indicator is grey when the recording
is paused or off.

MENUS AND TOOLBAR

The Toolbar contains buttons for some of the more common commands you may use during your session. Use the
toolbar buttons or select options from menu bar. The following tables describe what each button does.

Save - Saves the Whiteboard or Chat conversation to a file

Print - Prints selected Whiteboard screens

Layout - Displays the current window layout

File Transfer - Shows the File Transfer window

Notes - Opens the Notes window for taking personal notes

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LAUNCHING THE CLASS

The class opens to participants 30 minutes before the class’ start time. Be sure to log in early in case you encounter
any difficulties. Follow the steps below:

1. Open the Online Live website at https://lms.nhcms.net

2. Login using your Username and Password
3. On the My Classes page select the Class Name link
4. Open the class using the Launch! button

5. You may be prompted to choose the Connection Speed again. If so, choose DSL/Cable
6. In the session, test your audio by opening the Tools menu, select Audio, and then select Audio Setup
Wizard. Follow the steps on the Wizard to check the audio and microphone settings

TIPS for the online classroom:

- To activate/deactivate your microphone during a session, press CTRL+F2

- Leave your microphone off unless you need to speak
- Close chat windows, video or any music/radio media running on your computer as they can interfere with
your audio reception
- If you hear an echo, adjust your headset volume in Elluminate to the lowest setting by sliding the volume
bar all the way to the left

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VIEW A RECORDING AFTER THE ONLINE LIVE CLASS

A recording of the class is available to you approximately 30 minutes after the class concludes. To open the
recording, go to your Student Transcript by clicking the My Transcript link. Under Completed Classes select the
class name to open your Enrollment page.

To listen to a recording for a multiple day class which is still in progress, select the class name from under
In-Progress & Incomplete Enrollments section.

From your Enrollment page, under Enrollment details, select the class name link to view the Class profile.

On the Class Profile page, select the Recordings link to view a listing of recordings.

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Find the recording you would like to view on the list, you may need to expand the session date to view the
recording, and click the watch button on the right to open it.

The recorded Online Live classroom session opens to play the recording. The recording controls are on the bottom
left of the classroom window. Select play to begin the recording.

The recording begins when the moderator opens the online classroom; this may be 30 or more minutes before the
class was scheduled to start. Use the scroll bar at the bottom of the session to find the beginning of the class.

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STUDENT SUPPORT SERVICES TEAM

Our Student Support Services team is available to assist you if you have any problems with set up:

Phone: 1-800-792-7868
International: +1-949-528-3819
E-mail: student.services@NewHorizons.com
Skype Call or Chat ID: ollhelpdesk
Windows Live Messenger Chat: OLLsupport@live.com

Support hours are 4:00 a.m. until 10:00 p.m. Eastern.

TROUBLESHOOTING CONNECTION ISSUES

Some troubleshooting steps are provided below in the event the setup wasn’t successful.

If you receive a Connection Failed error, it is most likely a Firewall issue. Either you are in a business location with a
network firewall, you have a software firewall on your computer, or you have a software and/or hardware firewall
built or installed in your cable/DSL internet router or modem. Solutions are provided for these scenarios below.

SETTING YOUR PROXY CONFIGURATION

If you are connecting through an Internet firewall you may have to change the Proxy Settings preference.
Sometimes Java, the software used to launch the session, is unable to automatically detect the proxy settings and
so is unable to connect to the proxy server. If this happens, you may be able to start Elluminate, the application
used to hold the session, but not be able to join a session.

If a Connection failed error message appears, it is likely you have encountered a proxy configuration error.

You may need to change your Proxy Settings to enable Elluminate to communicate with your proxy server.

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BUSINESS LOCATION WITH A NETWORK FIREWALL

Contact your IT department to discuss this situation. Inform them Elluminate Live activity takes place through Port
80. When in the process of Connecting to Host, Port 80 also tunnels Java traffic. Many corporate firewalls must be
adjusted to allow this traffic.

If the company has a Proxy Server, contact your IT department for the Proxy Server settings. Follow the steps
below to change the Proxy Settings.

To change the Proxy Settings, open the Tools menu in the Eluminate Live session and choose Preferences. On a
Macintosh OS, open the Elluminate Live menu and choose Preferences.

In the left panel, select Proxy Settings to display the settings in the right panel. From the Method drop-down
menu, select HTTP Proxy Server. For the Server, input the Proxy Settings provided by your System Administrator.
For the Port, input 80, and then choose OK.

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Try to connect. From the Session menu select Join Class…

SOFTWARE FIREWALL

If you have one or more software firewalls set up on your computer, you can create an exception for Java and
Elluminate Live to run.

Follow these steps to create an exception for your Windows firewall:

From the Start menu, choose Control Panel.

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On the Control Panel, depending on the operating system, either Security or Windows Firewall will be displayed.
Under Security, select Allow a program through Windows Firewall. Now you have a choice to turn off the Firewall
or to allow a program through Windows Firewall.

Open the Security tab of the Windows Firewall Settings dialog, check the box(es) for Java ™ Platform SE binary
and click OK. Check for two listings of Java ™ Platform SE binary.

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CABLE/DSL INTERNET ROUTER OR MODEM FIREWALL

If you have a software and/or hardware firewall built or installed in your Cable/DSL internet router or modem, you
will need to contact your Internet Service Provider for instructions on how to turn off or configure the firewall. In
some cases, the ISP will configure it for you. Tell your Internet Service Provider that the programs you are allowing,
Java and Elluminate Live, need access through Port 80.

DIRECT CONNECTION

If you are not connecting through a Proxy Server, you may still need to change the Proxy Settings. Open the Tools
menu in the Eluminate Live session and choose Preferences.

In the left panel select Proxy Settings to display the settings in the right panel.

In the Method drop-down menu, select Direct Connection.

If you receive a time out error, try again. It may take more than one attempt to connect after the configuration is
corrected.

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INVALID CERTIFICATE

Change your Internet options if you receive an error stating you have an invalid certificate or that a certificate
cannot be validated.

Open a new Internet Browser window. From the Tools menu, select Internet Options.

Open the Advanced tab, in the Settings window, scroll down to the Security section and check the boxes for Allow
active content to run in files on My Computer and Allow software to run or install even if the signature is invalid.

If you would like assistance with any of these issues or have questions about the set up, please contact the Student
Support Services team.

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