COMPUTER SYSTEMS SERVICING NC II: BASIC COMPETENCY

WORK IN A TEAM ENVIRONMENT

WORKING IN A TEAM ENVIRONMENT 10 HOURS
(10 HOURS Online)

STUDY GUIDE
Prepared by: John Roy N. Dizon

INTRODUCTION
Welcome to Computer Systems Servicing NC II: This unit covers the skills, knowledge and
attitudes to identify role and responsibility as a member of a team.

OBJECTIVES
At the end of this module, you should be able to:

1. Describe team role and scope

2. Identify own role and responsibility within team
3. Work as a team member

KEY CONCEPTS

DESCRIBE TEAM ROLE AND SCOPE

1. The role and objective of the team is identified from available sources of information
2. Team parameters, reporting relationships and responsibilities are identified from team
discussions and appropriate external sources

IDENTIFY OWN ROLE AND RESPONSIBILITY WITHIN TEAM

1. Individual role and responsibilities within the team environment are identified
2. Roles and responsibility of other team members are identified and recognized
3. Reporting relationships within team and external to team are identified

WORK AS A TEAM MEMBER

1. Effective and appropriate forms of communications used and interactions undertaken with team
members who contribute to known team activities and objectives
2. Effective and appropriate contributions made to complement team activities and objectives,
based on individual skills and competencies and workplace context
3. Observed protocols in reporting using standard operating procedures
4. Contribute to the development of team work plans based on an understanding of team’s role
and objectives and individual competencies of the members.

LEARNING RESOURCES

1. Competency Based Learning Materials

2. Online Learning Materials uploaded on LMS and TOP
3. Video Demonstration
4. Lecture Video

STUDY QUESTIONS

DESCRIBE TEAM ROLE AND SCOPE

A clearly defined purpose to your meeting – Ask questions such as;

Why are we meeting?
What are we trying to achieve?
Are we meeting for meetings sake?

IDENTIFY OWN ROLE AND RESPONSIBILITY WITHIN TEAM

Typically, in a work setting, every working individual belongs to a team where a group of
members work together with similar functions and work description, though not necessarily
similar in interests.

WORK AS A TEAM MEMBER

Get Involved – Share suggestions, ideas, solutions and proposals with your team

members. 

ACTIVITIES (Include Online and Offline activities)

A. Online Activities
1. Orientation Program
a. Attend the Online Discussionto be held via Google Meet Webinar on July 6 – 10, 8AM
b. Access the Learning Management System ptctarlac@gnomio.com/ Tesda Online Program
c. Participate in the Discussion forum entitled “Self-Induction”
d. Take the Pre test Exam
2. Daily Webinar (8:00AM) – Attendance is checked
3. Online Learning Activities
a. Read eLearning contents in books and presentations
b. View videos;
c. Use interactive eLearning materials
d. Take Quizzes; (graded)
e. Participate in Forum (required)
4. Workshops (Individual and group) – creating/enhancing the eLearning environment

B. Offline Activities

1. Demonstration on how to conduct and participate in a webinar One of the following:

a. Orientation
b. Demonstration
c. Monitoring learning Activities

2. Institutional Assessment
 a. Computer – based test
b. Demonstration with questioning
c. Portfolio assessment

STUDY SCHEDULE
Please refer to the schedule for your reference
DATE/PERIOD TOPICS ACTIVITY VENUE AND NO OF
TIME HOURS
Role and Objective Online: Google Meet 30 Minutes
of the Team Discuss Information Sheet 8:00 – 8:30 am
No. 2.1-1
Oct. 28, 2020  “Definition of Team in
workplace area.”

Online: Google Meet 1 Hour

 Brainstorming 8:30 – 9:30 am
Discuss the Task Sheet No.
2.1-2
 “Team Building”
Online: Google Meet 1 Hours 30
Demonstration 9:30 – 11:00 am Minutes
demonstrate Task Sheet
No. 2.1-2 “How to
communicate effectively
Team Parameters Online: LMS 3 Hours
 Access LMS gnomio.com
Read Information Sheet 12:00 – 3:00 pm
No. 1.1-3
 “Team Relationship
Management”.
Oct. 29, 2020 Reporting Online: LMS 3 Hours
Relationships  Access LMS gnomio.com
Read Task Sheet No. 1.1-3 8:00 – 11:00 am
“Team Estimation
Performance”.
Feedback/Forum Online: Google Meet 3 Hours
Giving Feedbacks about the 12:00 – 1:00 am
Topic “Team Relationship
Management”.

REFERENCES:
1. CBC Computer Systems Servicing NC II
2. CBLM CSS NC II
3. TESDA Online Program www.e-tesda.gov.ph
4. Online Researches
5. Study Guide