Part-01

Introduction

1.1 Introduction:

HRM cycle as well as in any organization, training and development program plays an important
and vital role in achieving organizational mission, goals and objectives. Training and
development is the major factor that has a critical impact in hiring and retaining superior human
resources.

Training and development is one of the most vital activities of HRM. Training and development
is the only device to make the human resources effective in any organization. Training and
development is a continuous process and effective growth of the organization that we mean
depends on the proper utilization of human resource. To stay competitive in the industry, we
need advance technology, new product, new method or working process and innovative research.
So we need proper application of our theoretical knowledge to get some benefits and make it
more faithful. To apply the theoretical knowledge in the practical working area internship
program plays the eventual role.

1.2. Background of the study:

Internship Program is a mandatory program for all students of MBA under Daffodil International
University. Practical orientation is positive development in professional area. For the completion
of this internship program, I have chosen a bank named “Grameen Bank" and my internship
report is based on “Training and development program of Grameen Bank”. I have prepared
this report under Professor Dr. Farid A. Sobhani at Daffodil International University. In the study
period mainly students’ gain theoretical knowledge but now a days, in the job market there is no
substitute of practical work experience. This program gives the students the real life flavor &
thereby helps to launch a career with some prior experience.

1.3. Scope of the study:

Since I have worked in the Grameen Bank, Mirpur -2 head office, I get the opportunity to gain
knowledge of different parts of banking activities of Grameen bank. The present study aims to
assess the level of training and development programs of the employees of the Grameen bank.
The employees belong to different categories such as officers, clerical staff and sub-staff. The
study explores level of training and development among employees working in the Grameen
bank and examines it in organizational context, such as, rewards, promotion policies, working
conditions, career development, inter-relationships etc.

1.4. Significance of the Study:

Education will be the most effective when theory and practice blends. Theoretical knowledge
gets its perfection with practical application and the internship is designed to bridge the gap
between the theoretical knowledge and real application. We all know that there is no alternative
of practical knowledge which is more beneficial than theoretical aspects. The prime reason of
this study is to become familiar with the practical business world and to attain practical
knowledge about the overall Banking and Corporate world, which is so much essential for each
and every student to meet the extreme growing challenges in job market.

1.5. Objectives of the Study:

There are two types of objectives, which are-

1.5.1 Broad objective

1.5.2 Specific objectives

1.5.1 Broad objective:

The broad objective of the study is to discussthe Training and development practices of
Grameen Bank.

1.5.2 Specific objectives

The following aspects can be listed as the specific objectives for the practical orientation in
Grameen Bank.”

 To know about the training & development program of Grameen Bank.

 To identify the methods used to provide training in Grameen Bank.”
 To know the opinion of employees about training program of Grameen Bank.”
 To identify the problems of training & recommend some measures to make it more
effective.

1.6. Methodology of the Study:

In this report I have used questionnaires & interview method. In questionnaire section I have put
only close ended questions those have been answered by the employees. & I have measured this
answered in a rating scale so that, I can understand the percentage of the employee overview. I
also took some help from internet.

1.6.1 Research design:

This is a descriptive type of research, which briefly reveals the training & development
procedure of Grameen Bank. It has been administered by collecting both primary & secondary
data.

1.6.2 Sampling plan:

 Population: A group of individuals or items that possess similar characteristics from

which data can be gathered and analyzed is called population. The target population was
the employees who are working in Grameen Bank. The total population of this study is
……

 Sample size: The sample size was 10 respondents.

 Sampling method: The convenience sampling technique was used for collecting the
information.
 Questionnaire design: Questionnaire was prepared with both open ended & close ended
questions. Quantitative question were scaled with well known likert method.

1.7 Types of Data Used:

Mainly two types of data were used.

Primary data: Primary data is the data, which is collected by the researcher directly by survey,
observation and experience.

Primary source:

A. Through questionnaire survey

B. Through observation and face to face interview

Secondary data: Secondary data is the data taken by the researcher from secondary sources,
internal or external. That means the data, which was collected and used previously for another
purpose is called secondary data.

Secondary source:

 Annual report and training manual of Grameen Bank.

  Different text books.
 Various reports related to the study.
 The website of Grameen Bank. (http://www.Grameen Bank.com/)

1.8 Data Analysis:

The data gathered from both primary and secondary sources has been arranged orderly to get a
clear picture of training and development program of Grameen Bank(GB). The study includes
both qualitative and quantitative analysis. Quantitative questions were scaled with well-known
Likert method. In this study I used some computer software like Microsoft office, Microsoft
excels, Microsoft PowerPoint.

1.9 Limitation of the Study:

However some of the limitations faced while preparing this report are shown below:

 Time limitation: To complete the study time was limited by three months. It was really
very short time to know about an organization like Grameen Bank.
 Inadequate Data: The unwillingness of the busy key persons, necessary data collection
became hard.
 Lack of Record: Large scale research was not possible due to constrains and restrictions
posed by the organization. Unavailability of sufficient written documents as required
making a comprehensive study. In many cases up to date information was not available.
 Lack of Experiences: Lack experiences have acted as constraints in the way of
meticulous exploration of the topic. Being the temporary member of the organization, it
is not possible on my part to express some of the sensitive issues.
 Connectivity with Study: The study may not give exact result as it is a study of our
learning process.
 Restriction of Collection of Information: Again for formalities constraints allowance
was restricted. That’s why information shortage occurred.