BPA Platform

Zendesk Integration
Integrating Zendesk with SAP Business One
and other business applications
BPA Platform
Zendesk SAP Business One Integration

By integrating Zendesk with SAP Business One and other business

software you improve the visibility of critical information to non
Zendesk users and eradicate repetitive data entry. Do you want to
improve the performance of sales and support teams?

The Problem
Zendesk is a powerful cloud-based customer service solution that is used by over 20,000
organisations worldwide to deliver outstanding customer service. Yet its lack of connectivity
with SAP Business One deprives employees of vital information.

The Solution & Commercial Benefits

Codeless Platforms’ BPA Platform can integrate Zendesk with SAP Business One and other
business software to ensure that all company employees have visibility of the information they
need to make informed decisions.

 Perfect visibility of support ticket information

 Eradication of error prone and slow data entry processes
 Better informed decision-makers
 Increase in support engineer availability
 Improved employee productivity
 BPA Platform
Zendesk SAP Business One Integration

Integrating Zendesk with SAP Business One

Customer support can take numerous forms and many companies deliver it as default after every product or service sale.
This is particularly true in complex sales environments. The challenge facing these business types is how would a Zendesk
user know when to create a support ticket without visibility of when an order has been processed within SAP Business
One?

Codeless Platforms’ BPA Platform can address this problem by automatically monitoring SAP Business One and dynamically
creating a support ticket in Zendesk when an order is placed.

Integrating Zendesk with CRM Integrating Zendesk with survey

applications
Help desk data is critical to the performance of the sales
team as customers with open support tickets are less
likely to respond positively to upsell propositions. Yet
Zendesk data can often be disconnected from CRM users
and this exposes the company to an unnecessary level of
risk.
Codeless Platforms’ BPA Platform can integrate Zendesk
with practically any CRM application therefore ensuring
that CRM users have visibility of support ticket
information before they communicate with customers.
software
Businesses that listen and respond to the real opinions of
customers perform better than their competitors. Yet
many companies fail to assign adequate employee time
to the distribution of surveys and subsequent data
analysis.
Codeless Platforms’ BPA Platform can automatically send
survey requests to customers following a business event
e.g. support ticket closure. It will also gather and
distribute results to people and systems; giving a full
picture on which to base business decisions.

BPA Platform Capabilities

Discover how our Business Process Automation Platform can help your business

Click the button to learn more about the BPA Platform

Want to learn more?
Discover how Codeless Platforms can help your business by improving
performance, boosting efficiency and cutting costs

+44 (0) 330 99 88 700

enquiries@codelessplatforms.com

www.codelessplatforms.com