LIGIA GAMBOA
GRAPHIC DESIGNER
ABOUT ME
I'm a graphic designer and photographer from México,
with 7+ years of experience in the management of the
complete design process, from conceptualization to
delivery, treating directly with clients from all types of
sectors. Skilled with Adobe Creative Suite and Microsoft
Office Suite. Organization and harmony are very
important things in my life and in my work.
I consider essential learning something neweveryday
and applying this knowledge in my daily life.
EDUCATION
2011 - 2015
Modelo University
Graphic design degree
2013 - 2014
Interamericana University
Photography Diploma
SKILLS
Recognized by managers for detail orientation and
multitasking abilities.
Proven history of being able to balance competing
priorities and tight deadlines.
Developed a reputation for quality of work and timely
completion of projects.
Experience serving customers and dealing with people
in a variety of settings.
Social Media Attention to detail
Branding Customer service
Photo and video editing Teamwork
Photography Fast and self learning
LANGUAGES
Spanish (native) 95%
English (TOEFL IBT 94 ) 85%
French (B1) 65%
CONTACT
+52 9994 186094
ligiagamboa7@gmail.com
www.linkedin.com/in/ligiagamboa
@ligiabeat
www.behance.net/ligiagamboa
EXPERIENCE
2013 - 2014
E NLÁCES DE A MÉRICA (TELCEL)
Customer Service
Performed administrative and customer service work
in multiple departments including operations, sales and
customer call center.
Gave customers the correct advice, and after
understanding their needs, up-sold services and turned
objections into sales opportunities.
Maintained a friendly manner and calm, positive
demeanour when handling complaints.
2014 - 2015
P ENINSULAR A SIAN I NSTITUTE
Jr. Graphic designer
Provide technological assistance for students, staff,
and faculty in person and on the phone.
Social media management and mailing promotion of
the language courses, workshops and other services
provided by the institute.
Flyers, posters, coupons, and animated short videos
for advertising.
2016 - 2017
FRENCH ALLIANCE OF MÉRIDA
Jr. Graphic designer / Photographer
Coordinate conference and meeting space and handle
event planning issues.
Posters to promote events held in the institution,
which were adapted for promotion in social networks
and other digital media, for which I was responsible.
Photographer in the cultural events offered by the
school; I edited and shared photos on social media.
2018 - 2019
GO DIGITAL
Sr. Graphic designer
Managed cash, credit and debit card transactions with
100% accuracy and accountability.
Printed and digital media, posters, advertising
products, canvases.
Branding, collateral, social media visual content.
2019 - 2020
BOOKING.COM
Customer Service Specialist
Listening, responding and mediating between
international guests and accommodations resolving
complex issues via phone call, chat and email.
Replying to emails and messages from customers all
over the world in English, French and Spanish.
Navigating different online IT tools and browsers to
provide accurate information and follow set processes.