SUMANTH KUMAR GOPAL E-MAIL:

fottofreak@gmail.com;
MOBILE: +91-8019541821

PROFILE

 Degree: B.E in GEO-INFORMATICS from College of Engineering Guindy, Anna

University, Chennai.
 Extensive experience in Clarify CRM with functional background of telecom order
management process which includes both service assurance and service fulfillment.
 Hand-on experience in Thick client, Thin client, Process manager, QTP, oracle 9i, Java,
JSP and VB scripting.
 Knowledge of performance testing strategies.
 Highly motivated, positive and goal-oriented, with demonstrated professionalism.
 Good communication skills with proven abilities in problem solving and approaching
tasks with dynamism and initiative, with a mindset oriented towards continuous
improvement, professionally and personally.

EDUCATION & PROFESSIONAL DEVELOPMENT

 B.E in GEO-INFORMATICS from College of Engineering Guindy, Anna University,

Chennai.
 XII – A.E.T Matriculation Higher Secondary School, Erode.
 X- A.E.T Matriculation Higher Secondary School, Erode.

INDUSTRY LEVEL CERTIFICATIONS

 ORACLE – SQL(9i)
 ORACLE - PL/SQL(9i)

TECHNICAL SKILLS

 ERP : Amdocs Clarify 12.5 & Clarify 13.1 (Thin client & Thick client)
 Middleware : BEA Weblogic 8.x
 Database : Oracle 9i
 Languages : JAVA, JSP, VB Script
 Functional areas : Telecom Order Management (Fulfillment & Assurance)
 Web Related : HTML, XML
 Automation Tools : Strong knowledge in QTP.
 Tools & Utilities : TOAD, Jameleon, Subversion
  Scripting : Java Scripting, VB Scripting

PROFESSIONAL EXPERIENCE
Software Engineer - Infosys Technologies Limited, Hyderabad. June 2006 – Oct
2009
Technology Analyst - Infosys Technologies Limited, Hyderabad. Oct 2009 – Till date

PROFESSIONAL ACHIVEMENTS

 Recognized and received spot award twice.

 Received certificate from unit (ES) head in recognition of my contribution to CRM

Process Maps initiative.

 Single-Handedly designed and implemented framework for automating the telecom

order management flow process (Service fulfillment and service assurance) using QTP,
reason for winning two more similar projects from BT.

 Designed a web-portal to track and report all the issues rose between internal teams
which is in use till date.

 Constituted and shaped a team single-handedly from scratch when project got
transferred from Hyderabad to Pune.

PROJECT DETAILS

1. BT-SPACE

CLIENT BT(British Telecom)

DURATION June2006 to March2007
ROLE Team member
ENVIRONMENT Silk Performer 2006 R2 / Oracle 11i Application Server /
Oracle DB Server

CLIENT DESCRIPTION:

BT Group plc is the largest provider of fixed telephony in the United Kingdom and is
the oldest and one of the largest communication companies in the world, with
operations in more than 170 countries. It also provides broadband internet access and
Internet protocol television. The original British Telecommunications Plc (BT) is a
wholly-owned subsidiary of BT Group and encompasses virtually all its businesses and
assets.

PROJECT DESCRIPTION:
The role of the DSG Team in SPACE primarily involves release management, build
management and change management. This team liaisons between Space Dev Team
and Test team to enable various releases, installs, operating fixes or change requests.

TOOLS:

AMDOCS Clarify 12.5(Thick Client), UNIX, Telelogic SYNERGY, Apache Tomcat, JSP,
HTML, ORACLE – SQL & PLSQL.

RESPONSIBILITIES:

1. Responsible for monitoring environments and tuxedo application server.

2. To be responsible for and to carry out the build of software releases from Telelogic
Synergy for delivery into the various test / production environments.
3. To produce software build delivery documents.
4. To install the patches prepared in the above steps and apply them in the respective
environments.
5. Responsible for designing, coding and implementing a web-portal for tracking and
closing of issues raised between internal teams

2. BT-NEO, Automation Lead

CLIENT BT(British Telecom)

DURATION April 2007 to April 2010
ROLE Team Lead

CLIENT DESCRIPTION:

BT Group plc is the largest provider of fixed telephony in the United Kingdom and is
the oldest and one of the largest communication companies in the world, with
operations in more than 170 countries. It also provides broadband internet access and
Internet protocol television. The original British Telecommunications Plc (BT) is a
wholly-owned subsidiary of BT Group and encompasses virtually all its businesses and
assets.

PROJECT DESCRIPTION:

NEO is heart of the Service Management capability within the OSS stack of BT. It is
based on Clarify workflow package. NEO provides both Service Fulfillment (Order
Management) and Service Assurance (proactive and reactive Fault
Management) capabilities/process within BT.

TOOLS:

AMDOCS Clarify 13.1(Thin Client), Weblogic, QTP, JAVA, Eclipse, SQL, VBScript.
RESPONSIBILITIES:

1. Designing of framework for automation testing of order management process flow.

2. Responsible for design, coding, testing to get completed on time and also its
maintenance.
3. Guides team when stuck with technical challenges.
4. Ensures that team adheres to the quality processes right from coding standards to
its maintenance.
5. Maintain Quality Gates and defect tracking.
6. Task allocation, scheduling, follow-up, train and mentor team members.
7. Time and resource estimation and status reporting.
8. Creates the detailed track level plans and track the daily progress and daily status
reporting.
9. Creates the standards and make sure that team follows the same.
10. Conduct the regular meetings and knowledge sharing sessions.
11. Coordination with other groups/Clients.

3. BT-NEO, Automation Lead & Code Re-factoring

CLIENT BT(British Telecom)

DURATION March 2010 to Till date
ROLE Team Lead

CLIENT DESCRIPTION:

BT Group plc is the largest provider of fixed telephony in the United Kingdom and is
the oldest and one of the largest communication companies in the world, with
operations in more than 170 countries. It also provides broadband internet access and
Internet protocol television. The original British Telecommunications Plc (BT) is a
wholly-owned subsidiary of BT Group and encompasses virtually all its businesses and
assets.

PROJECT DESCRIPTION:

NEO is heart of the Service Management capability within the OSS stack of BT. It is
based on Clarify workflow package. NEO provides both Service Fulfillment (Order
Management) and Service Assurance (proactive and reactive Fault
Management) capabilities/process within BT.

TOOLS:

AMDOCS Clarify 13.1(Thin Client), Weblogic, QTP, JAVA, Eclipse, SQL, VBScript.

RESPONSIBILITIES:

1. Code Refactoring of different capabilities – Analysis, design, coding, unit testing,

delivery
2. Also Automation Lead activities.
OTHER INTERESTS
• Photography, Body building, Reading.

PERSONAL DETAILS

Name Sumanth kumar Gopal

Personal Email Id fottofreak@gmail.com

Passport Number G7337179 Valid Up to:

(13 Feb 2018)
Location Hyderabad

Personal Mobile: +91 - 8019541821

Contact Number