Documentos de Académico
Documentos de Profesional
Documentos de Cultura
A simple guide to
business dinner
etiquette compiled by
the Elmira College
1
Students In Free Let’s see how much you know-Take the
Enterprise Team.
Etiquette Survival Test!
2
8. You are at a dinner and champagne is d) On the street.
served with the dessert. You cannot drink e) When you say good-bye.
champagne yet know the host will be
offering a toast. Do you: 13. You are talking with a group of four
a) Tell the waiter "no champagne." people. Do you make eye contact with:
b) Turn over your glass. a) Just the person to whom you are
c) Ask the waiter to pour water into your speaking at the moment.
champagne glass instead. b)Each of the four, moving your eye
d) Say nothing and allow the champagne contact from one to another.
to be poured. c) No one particular person (not looking
directly into anyone's eyes).
9. You are at a table in a restaurant for a
business dinner. Midway through the meal, 14. The waiter is coming toward you to
you are called to the telephone. What do you serve wine. You do not want any. You turn
do with your napkin? your glass upside down. Are you correct?
a) Take it with you.
b) Fold and place it to the left of your 15. When you greet a visitor in your office,
plate. do you:
c) Loosely fold it and place it on the right a) Say nothing and let her sit where she
wishes.
side. b) Tell her where to sit.
d) Leave it on your chair. c) Say "Just sit anywhere."
10. You are hosting a dinner party at a 16. You are invited to dinner in a private
restaurant. Included are two other couples, home. When do you take your napkin from
and your most valuable client and his wife. the table and place it on your lap?
You instruct the waiter to: a) Open it immediately.
a) Serve your spouse first. b) Wait for the host to take his napkin
b) Serve your client's spouse first. before taking yours.
c) Serve you and your spouse last. c) Wait for the oldest person at the table
3
instructions to present it to your
associate to prove you were there. 9. D. Leave it on your chair. Definitely do
d) After 15 minutes call your associate. not put it on the table--what if you have
crumbs on it?
18. You have forgotten a lunch with a
business associate. You feel terrible and 10. B and C. Sort of a trick question, but this
know he is furious. is important.
Do you:
a) Write a letter of apology. 11. A, B, or C. It is terribly impolite to
b) Send flowers. arrive early.
c) Keep quiet and hope he forgets about
it. 12. A, B, C, D, and E. In other words, it is
d) Call and set up another appointment. rarely improper to shake someone's hand.
Make sure you have a firm (but not painful)
handshake for both men and women.
4
2. Once you have picked up a utensil it 15. Do not reach across the table. If in
doubt ask someone to pass the item
should never touch the table again. to you.
3. Pick up utensils from the outside in. 16. Do not season your food before
4. Scoop soup away from yourself to tasting it.
avoid splashing. 17. Do not use ketchup unless you are at
5. Order something easy to eat; try to a burger joint.
avoid messy soups like French 18. Do NOT sop or dip bread.
Onion or messy meals. 19. Cut one piece at a time.
6. Do not order any dish that would be 20. Do not fix hair, lipstick or teeth at
hard to eat with a knife and fork. the table and do not smoke.
Never pick anything up with your 21. Do not ask for a doggie bag.
fingers, except for bread. Foods like
corn on the cob can also be picked At all times, follow your host (unless you are
up, but this should never be served at the host).
a formal dinner. Stay away from
foods that are messy and will stick in Tips from Emily Post
your teeth during a business meeting.
-Do not encircle your plate with your arm.
7. Always pass the salt and pepper -Do not leave half the food on your spoon or
together. fork. Put less on in order to eat it all in one
8. Keep the same pace as the person bite.
you are dining with. You do not want -Do not tip your chair.
to finish your meal long before he or -If a host should want to say grace and you
she does nor do you want to eat long wish not to participate, simply sit quietly
after your companion is done. with your hands on your lap.
9. Do not order the most expensive -Never hold bread in your hand to butter it.
item on the menu unless you are -Do not slurp spaghetti. It is okay to bite it
specifically told it is all right. off and let the rest drop back to the plate.
10. Do not order an alcoholic drink However, try to avoid ordering this in the
unless your host does so first. If you first place.
are the first person asked “Would -Beverages that are very hot may be sipped
you like a drink?” Tell the server you from a spoon.
are not sure yet and to ask someone -Do not use your fancy napkin to blow your
else first. nose. Find a tissue.
11. It is okay to have an alcoholic drink -It is fine to eat an olive or cherry out of a
if the host has one, however do not cocktail but wait until you have drunk
order more than one. enough to not wet your fingers.
12. Be properly dressed for the occasion. -If coffee or tea is placed on the table, the
It is better to be overdressed than person closest to it should offer to pour,
underdressed. serving him/herself last.
13. Have good posture. Keep your -If you are given chopsticks instead of knife
elbows at your sides. No flying and fork and are uncomfortable, feel free to
elbows. request a knife and fork.
14. Put your napkin on your lap as soon
as you sit down. *Taken from Emily Post on Etiquette
5
Also, since you are not paying, follow the
Here are the top 5 business dinner lead of your host. You do not want to stand
blunders: out in a business dinner situation.
1.Not arriving on time. It is best to arrive 10 Never pick up the menu right away. Leave
minutes early. If you arrive first and must the menu alone until your host has picked it
wait at the table, do not eat or drink up. Dinner is not a race.
anything, leave the napkin on the table and
the place setting undisturbed. Place settings are close together. To avoid
taking somebody else’s utensils, remember
2.Not being prepared. Make sure you have that glasses are on your right, bread on your
done your homework. Have all materials left.
organized and be professional. You want to
be sure when the meal has ended that you Wine Presentation: If this is your job at
have accomplished your objectives. the table, remember these three easy
steps:
3.Not having good table manners. It is 1. Check the label. Did the server bring
imperative that you know proper dining the wine you ordered? Is it the
etiquette. If you are not sure, pick up an correct year also? Once it is open it
etiquette book and brush up. is yours.
2. Smell the wine. It should not smell
4.Skipping coffee and dessert. Coffee and like vinegar. Do not smell the cork.
dessert time are very important, as decisions 3. Take a tiny sip and taste the wine.
and agreements are often made at this time. Note: you are only checking to see if
It is a good time to review and summarize the wine has gone bad. If it has, be
what has been discussed, and to tie up loose polite and swallow it anyway. You
ends. should only have taken a small sip
for this reason.
5.If you are the host and you do not pay the
bill. The person who did the inviting pays Leaving the menu open means the server
the bill. Period. If you are paying, it is fine will never come to the table. Close it when
to review the bill briefly for accuracy, but do you have decided on your meal.
not study it. If you think a mistake has been Take small bites of food, this way when you
made, deal with it after your guests have are asked a question, you do not have to
left. make the person wait for an answer.
*Blunders was taken from “Ask Deborah” After the dinner, thank your host in person
on: http://www.ritchimage.com but do not forget to also send the host a
thank you note!
At a business dinner, it is important
to keep in mind that you are not there to eat. *Taken from Life After School Explained,
You are there with an agenda. Eating comes written and published by Cap and Compass:
second. This is repeated several times in this Jesse Vickey, Andy Ferguson, and Nicole
guide because it is so important. Vickey.
6
Some Etiquette Tips That Are Important private radio systems, says formality is
to Know When Dining in Certain Foreign important to the Swedes. The host is
Countries: expected to make a welcome speech during
dinner and the visitors are expected to stand
India: in response to say thank you.
"If you are with an elder person, or a
person of superior rank, you expect that Germany:
person to take hold of the menu first," says Before eating, wish everyone at the
Neeraj Moondra, product manager at table "Guten Appetit." ("Enjoy your meal.")
Ericsson. Indians expect lavish treatment Only take as much food as you plan on
during business dinners. He advises a host to eating. The Germans usually "clean their
choose a five-star hotel and order extra plates". When you or others are eating, keep
items from the menu. "The environment is your hands on the table, not under it. Sit up
more important than the food itself," he straight, close to the table. Do not prop your
says. Also, it is a fatal mistake to jump into head up with your hands. Do not bend your
business topics too soon. "The most head over your food when you are eating or
important thing is to build relationships," "shovel" your food in your mouth. Do not
Moondra says. "Talk about the family, begin eating until everyone at the table has
people do not mind questions like that.” been served. Do not begin drinking until
Europe: (in general) everyone has something to drink and a toast
In many European countries, it is has been made. Look others in the eye when
inappropriate to keep your hand on your lap toasting. Do not get up to leave when you
during the meal. "One hand should be in the have finished eating, but wait for the others;
table at all times," says Joanne Mahanes, if you came to dinner with others, then leave
director of career services at Sweet Briar with them also.
College and president of Career Matters. "It
is a sign of distrust. It makes people wonder China:
what your hands are doing." Generally, business is more formal
and ceremonial in other countries than in the
France: U.S. In China, "the first thing people have to
France is the exact opposite of India. be aware of is that it is an extremely
"The French love to talk politics, but you hierarchical society," says Michael Cooper,
would not discuss your personal life in a vice president and director of exports at
business meeting," says Liz Smith, manager American Hoffman Corporation. During
of corporate communications for Framatome business meetings, it is very important to
Technologies. The meal is important in remember who has the most stature.
France and can last up to four hours. Also, it
is not unusual for wine to be served with During meals in China, the most important
lunch as well as dinner. "You should adjust guest sits to the right of the host. The second
your attitude to know that a meal in France most important person sits to the left of the
is a cultural event and it is to be shared and host. The host sits facing the doorway. The
experienced for a long time," Smith says. same is true in India, says Neeraj Moondra,
product manager at Ericsson.
Sweden:
Susanne Lithander, acting vice *The above information concerning
president and general manager of Ericsson's etiquette in foreign countries was taken
7
directly from Kelly Regan’s article “The art Corn on the Cob:
of the deal: Good manners can be the key”
on It is unlikely that it will be served at
http://www.sbcnews.sbc.edu/9901/9901lnaet a formal event, but if you encounter corn on
iquette.html. The part about Germany was the cob, it may be picked up and eaten. The
taken from “Mind Your Manners” on approved method of doing so is to butter one
http://www.german-business- or two rows at a time and to eat across the
etiquette.com/10-business-dinners.html cob cleanly.
8
whichever method is used, it should be There is a story of a man, either a
followed at the start of each course of the foreigner or a bumpkin, who is a guest at a
meal. At smaller events, it is common to formal dinner party. When a servant offers
wait to take a bite until everyone at the table him a bowl of water at the end of the meal,
has received a serving and the hostess has he drinks it. The hostess presiding at the
begun eating. Sometimes a hostess may urge event is so poised and utterly well-mannered
her guests to eat immediately upon receiving that, without skipping a beat, she drinks her
the food. This is especially true at larger bowl down, too, thus saving him the
events, where waiting for everyone would embarrassment of realizing the extent of his
allow it to get cold. In this case, wait until faux pas. Fortunately, the main difficulty
one or two of the other guests are ready to lies in recognizing the finger bowl when you
begin as well, so that you are not the only see it, which, at formal events, will be either
person at the table who is eating. before or after the dessert course. Often
there is a slice of lemon floating in the
Posture: water. Once you are presented with one, all
you need to know is that you should
("Elbows, elbows, if you are able -- delicately dip your fingertips in the water
keep your elbows off the table!") Proper (no scrubbing), dry them off with your
posture at the table is very important. Sit up napkin (equally delicately), and set the bowl
straight, with your arms held near your to the side of your plate.
body. You should neither lean on the back
of the chair nor bend forward to place the Passing the Salt:
elbows on the table. It is permissible to lean
forward slightly every now and then and The proper response to this very
press the elbows very lightly against the simple sounding request is to pick up both
edge of the table, if it is obvious that you are the salt and the pepper and to place them on
not using them for support. the table within reach of the person next to
you, who will do the same, and so on, until
Eating Soup: they reach the person who asked for them.
They are not passed hand-to-hand, nor
Dip the spoon into the soup, moving should anyone other than the original
it away from the body, until it is about two- requester sprinkle her food when she has the
thirds full, then sip the liquid (without shakers in her possession. The reason for
slurping) from the side of the spoon (without this, as Judith Martin points out more than
inserting the whole bowl of the spoon into once, is that American etiquette is not about
the mouth). The theory behind this is that a efficiency. Often, the most refined action is
diner who scoops the spoon toward himself that which requires the greatest number of
is more likely to slosh soup onto his lap. Be steps to carry it out (as in, for example, the
sure, however, to bring the spoon to your zig-zag method of handling a fork and
mouth and not your mouth down to the knife).
spoon. It is perfectly fine to tilt the bowl
slightly -- again away from the body -- to Removing Inedible Items from the
get the last spoonful or two of soup. Mouth:
9
same way it went in. Therefore, olive pits is the case. If your napkin falls on the floor
can be delicately dropped onto an open palm during a formal event, do not retrieve it. You
before putting them onto your plate, and a should be able to signal a member of the
piece of bone discovered in a bite of chicken serving staff that you need a fresh one.
should be returned to the plate by way of the
fork. Fish is an exception to the rule. It is To Finish:
fine to remove the tiny bones with your
fingers, since they would be difficult to drop When you leave the table at the end
from your mouth onto the fork. And, of of the meal, place your napkin loosely next
course, if what you have to spit out will be to your plate. It should not be crumpled or
terrifically ugly --an extremely fatty piece of twisted, which would reveal untidiness or
meat that you simply cannot bring yourself nervousness, respectively; nor should it be
to swallow, for example -- it will be folded, which might be seen as an
necessary to surreptitiously spit it into your implication that you think your hosts might
napkin, so that you can keep it out of sight. reuse it without washing. The napkin must
also not be left on the chair. There is a
European superstition that a diner who
leaves the napkin on his chair will never sit
How to Use a Napkin: at that table again, but other, less
supernatural, reasons are often cited for this:
A napkin is meant only to be dabbed it might seem as if you have an
at the lips and should not get dirty in the inappropriately dirty napkin to hide -- or
process. It might seem that the napkin is even that you are trying to run off with the
provided precisely so that it can help the table linens.
diner clean up any mess that might occur
during the course of the meal. Of course, Place settings
this was its original use, (once the tablecloth
itself ceased to be used as a napkin), and at There is a general consensus among
an informal occasion such as a barbeque, it writers of etiquette manuals that too many
still performs this service. But the more people are afraid they will fail to choose the
formal the event, the more vestigial the proper utensil for the appropriate stage of
presence of the napkin, because the purpose the meal. Book after book provides
of nearly every aspect of table manners is to reassurance on this point: Use the outermost
preserve cleanliness and proper appearance. utensil or utensils, as necessary, one set for
If all other elements of the meal are going each course, and you cannot go wrong
well, there will be no danger of smudging (unless the table has been improperly laid to
the linen. start out with).
For a formal place setting, you will
To Start: receive exactly as much silverware as you
will need, arranged in precisely the right
As soon as you are seated, remove order. Good etiquette requires you to assume
the napkin from your place setting, unfold it, (and this ought to ease most people's
and put it in your lap. At some very formal worries) that the host has correctly assigned
restaurants, the waiter may do this for the each utensil to its task, rather than attempt to
diners, but it is not inappropriate to place point out that a fish fork is improperly being
your own napkin in your lap, even when this supplied for your salad. As each course is
10
finished, the silverware will be removed learn to wield a fork with their right hands.
with the dish, leaving you with a clean slate, According to this method, the fork is held
all ready for the next item to arrive. continuously in the left hand and used for
Common sense forbids arranging battalions eating. When food must be cut, the fork is
of forks and knives at the sides of the plate, used exactly as in the American style, except
so on the extremely rare occasions that more that once the bite has been separated from
than three or four courses are planned, new the whole, it is conveyed directly to the
silverware will be brought to you after all of mouth on the downward-facing fork.
the original setting has been used. Regardless of which style is used to operate
fork and knife, it is important never to cut
Utensil Etiquette more than one or two bites at one time.
11
a diverting twist in the table conversation,
the diner places the fork on the left and knife http://www.gradview.com/careers/etiquette.
on the right, so that they cross over the html
center of the plate. The diner preparing to
pass his plate for a second helping places the http://www.hotelonline.com/News/PR2003_
fork and knife parallel to each other at the 1st/Mar03_DinnerManners.html
right side of the plate, so that there is room
for the food. When the diner has finished, he http://www.sbcnews.sbc.edu/9901/9901lnaet
signals this by setting the fork and knife iquette.html
parallel to each other, so they lie either
horizontally across the center of the plate or http://www.ritchimage.com/qnadisplay.php?
are on the diagonal, with the handles cat=dining&id=005
pointing to the right. The cutting edge of the
knife blade should face toward the diner http://www.cuisinenet.com/digest/custom/eti
(again, avoiding all possible aggressive quette/finger_food.shtml
implications), and the fork may be placed http://www.german-
with the tines either up or down. businessetiquette.com/10-business-
dinners.html
All of the above information was taken from
“Diner’s Digest.” Emily Post, Emily Post on Etiquette.
Cap and Compass, Life After School
Frequently Asked Business Entertaining Explained.
Questions:
http://www.etiquettesurvival.com/manners2.
html
12