IMS Level 1

INTEGRATED MANAGEMENT SYSTEM MANUAL
QMS, EMS & OHSMS
Reliance Infrastructure Limited
DAHANU THERMAL POWER STATION

Village Agvan, Dahanu Road
Dist. Thane – 401608
REGISTERED & CORPORATE OFFICE
'H' Block, 1st Floor,
Dhirubhai Ambani Knowledge City,
Navi Mumbai 400 710
(IMS Document No.1)
Issue No. C Issue Date: 04/01/2011
Reviewed by Approved: Revision No. :0
MR Station Head Revision Date : 04/01/2011

QMS, EMS & OHSMS
Section 1 Page 1 of 6
General
1.1.1 Content
Sr No. Title No. Of Pages
Cover Page
1 General 6
1.1 Contents
1.2 Revision Record
1.3 List of Controlled Copy Holders
1.4 Scope & Exclusions
2 Company Profile 3
3. Definitions and conventions 5
3.1 Definitions and terminology
3.2 Abbreviations
4 Integrated Management System 6
4.1 General Requirement
4.1.1 Process Approach
4.1.2 Statutory Requirements
4.2 Documentation Requirements
4.2.1 Documentation
4.2.3 Document And Data Control
4.2.4 Control of Records
5 Management Responsibility 12
5.1 Management Commitment
5.2 Customer Focus
5.3 Policies
5.4 Planning
5.4.1 Quality Planning.
5.4.2 Environmental Management Planning
5.4.3 O H & S Management Planning
5.5 Responsibility, Authority And Communication 30 to 32
5.5.1 The Organisation Chart:
5.5.2 Responsibility and authority
5.5.3 Communication

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General
Sr No. Title No. Of Pages

5.6 Management Review
6 Resource Management 3
6.1 Provision Of Resources
6.2 Human Resources
6.2.1 General
6.2.2 Competence, Training And Awareness
6.3 Infrastructure
6.4 Work Environment
7 Product Realisation 12
7.1 Planning Of Product Realization
7.2 Customer Related Processes
7.2.1 Determination of Customer Requirements
7.2.2 Review of Requirements Related To The Product
7.2.3 Customer Communication:
7.4 Purchasing
7.5 Production & Service Provision :
7.6 Control of Monitoring & Measuring Devices
8 Measurement, Analysis And Improvement 6
8.1 Measurement Analysis & Improvement
8.2 Monitoring & Measurement
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
8.2.3 Monitoring and Measurement Of Process
8.2.4 Monitoring and Measurement Of Product
8.3.1 Control of Non-Conforming Products
8.3.2 Emergency Preparedness and Response
8.4 Analysis of Data
8.5 Improvement
8.5.1 Continual Improvement:
8.5.2 Corrective Action
8.5.3 Preventive Action

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General
Appendices
A List of Offices 1
B Appointment Letter of Management Representative 1
C List of Integrated Management Procedures 2
D Policies of Reliance Infrastructure 3

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General
1.2 Revision Record
Amendment Section No. Page No. New Date Nature of change Approved
No. Rev No. By
Change of New Station

1 IMS Level 1 All pages Issue C 04/01/2011
brand logo Head
Section 5
Change in
Management Station
2 22 1 10/03/2011 Integrated
Responsibility Management Head
Policy
Change in
Station
3 Appendices 1 1 10/03/2011 Integrated
D Management Head
Policy
Section 2 Change in Number
Station
3 Company 2 1 16/07/2012 of Total employees
and percentage of Head
Profile Graduate employees

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General
1.3 List of Controlled Copy Holders
Sr No. Copy No. Copy Holder
1 1 Master/LAN
2 2 MR

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General
1.4 Scope & Exclusions
Scope
The Integrated Management System described in this System Manual for QEHS and other
supporting documents covers the activities of Generation of Electricity in coal based thermal power
station of 2 x 250 MW at Dahanu, of Reliance Infrastructure Limited, and operates according to
• Quality system requirements of ISO 9001:2008
• Environmental system requirements of ISO-14001: 2004.
• Occupational Health & Safety Management system requirements of OHSAS 18001: 2007.
Exclusions
IMS of DTPS covers all areas of ISO 9001:2008 except 7.3 - Design & Development, since there
is no in-house design & development and 7.5.2 - Validation of process for product & service
provision, as there is no such requirement due to the nature of the business and as there is no
requirement from the customer.

QMS, EMS & OHSMS
COMPANY PROFILE
Reliance Infrastructure Ltd. is a member of the Reliance Anil Dhirubhai Ambani group of companies and
is the foremost private sector power utility in India. Reliance Infrastructure Ltd. has a proud heritage
spanning over seven decades of exemplary service to the city of Mumbai.
On Jan 17, 2003, this company was taken over by the Reliance group of companies and under the
dynamic leadership of Sh. Anil Dhirubhai Ambani, special thrust was imparted to improve further the
performance of Reliance Infrastructure Ltd. To begin with, the Chairman articulated his vision of
Reliance Infrastructure Ltd. which introduced a customer focus to the organization. Reliance
Infrastructure Ltd. has taken several initiatives to meet international standards of customer service.
Focus has been on winning customer confidence through better communication and increase customer
convenience.
Reliance Infrastructure Ltd. is a fully integrated utility engaged in generation, transmission and
distribution of electricity to the suburbs of Mumbai. Operations spread over an area of 384 Sq. Kms.
Reliance Infrastructure Ltd. caters to a customer base of about 2.6 million. The electricity comes from
two sources, one from Reliance Infrastructure Ltd.’s own generation facility at Dahanu and Tata Power
Company (TPC) to meet the peak hour demand of customers.
Dahanu Thermal Power Station (DTPS), located at Dahanu (Maharashtra), is a 500 MW power
generation unit.
Dahanu Thermal Power Station (DTPS) is presently the largest operating power plant of the company.
Unit is situated about 120 km north from Mumbai on western coast line. Plant covers an area of 821
hectares which was highly saline due to abandoned salt pans before allotment to the company in 1989.
All necessary one time clearances for establishment of the unit were taken before establishment of the
plant. Due approval of plans for the factory and site under Rule 3 of The Maharashtra Factories Rules
1963, was obtained form Chief Inspector of Factories in 1995. Under Rule 3 A of The Maharashtra
MR Station Head Revision Date :16/07/2011

QMS, EMS & OHSMS
COMPANY PROFILE
Factories Rules 1963, company has valid Certificate of Stability for DTPS. Under Rule 8 of same act,
DTPS has valid Factory Licence (No. 86751). Besides, DTPS complies with all regulatory requirements
of Health, Safety and Environment which includes Consent to establish and other environmental
clearances from Ministry of Environment and Forest, Government of India, and from state government
were given in 1984 to 1993 after due process of environmental appraisal. Major environmental
requirements from the plant have been covered in “Consent to Operate” issued by Maharashtra
Pollution Control Board.
As on 16th July 2012, unit has highly qualified and skilled work force of 493 employees which includes
206 Executives. Out of total, 49 % employees are minimum graduate degree holders. Almost all
employees (including non-executives) have received some formal education and on-job trainings
pertinent to their work. There is full freedom of association which reflects in bargaining units of
employees in form of executives and non-executives union at DTPS.
Major equipments in the system are boilers and auxiliaries, turbo-generators, transformers and
auxiliaries, equipment for coal and ash handling plant, fuel oil system, demineralised water plant, flue
gas desulphurization plant and other associated equipments. These equipments are operated and
controlled by state-of-the-art control and instrumentation system which includes Digital Distribution
Control (DDC), Programme Logic Control (PLC), Supervisory Control & Data Acquisition System
(SCADA). The safety of the process is ensured through protection and interlock system such as ATRS
(Automatic Turbine Run up System), FSSS (Furnace Safeguard Supervisory System), Sequence Logic
Control System and Closed Loop Control System. An ERP (Enterprise Resource Planning) System is
used for resource mobilisation and efficient plant operation and maintenance management. To monitor
the equipment performance on-line real-time monitoring of all crucial operational and environmental
performance parameters is provided in the control room. Further, stack and ambient air parameters are
monitored on-line as well as off-line.

QMS, EMS & OHSMS
COMPANY PROFILE
The raw material used in the plant is water and coal for the pulverised coal feed boilers. The coal is
crushed to size 25 mm down and is either stored in the coal stock yards or fed directly to coal bunkers in
the plant. The fuel oil requirement of the plant is handled by an oil handling plant with a storage capacity
of 500 KL of LDO in two storage tanks. In normal running condition, only coal is fired for generation. The
two boilers are of coal fired design with LDO as startup fuel.
The flue gas from combustion of coal in the furnace is passed through Electrostatic Precipitators (ESP)
of over 99.99% efficiency and Flue Gas desulphurization (FGD) system before they are let into a stack
of 275 meters height. The FGD system removes 90% of SO2 from flue gas. The height of stack ensures
high dispersion of the flue gas over a large area. The collected ash is disposed off by dry & wet ash
evacuation system. The dry ash is collected in silos by classification system & transported by Bulkers for
further utilization. The wet ash is allowed to settle in Ash Lagoons and the clear water is let off in the
creek.
The cooling water requirement of the plant is met by sea water which is pumped from the creeks near
the plant. The raw water requirement of the plant is met from Surya Dam which is about 40 km. away
from the plant. The raw water is further treated for consumption as service water and domestic water
and also as input to Demineralisation Plant. Demineralised (DM) water is used for steam generation and
equipment cooling in closed circuit and losses are made-up as and when required.
Steam generated from the high pressure boiler is used to drive steam turbines coupled with generator.
The steam after carrying out work in steam turbine is cooled in the condenser by sea water drawn from
the creeks. The sea water coming out of condenser is pre-cooled in 3.5 km. zig-zag surface cooling
channel before discharging into the creek upstream. A portion of this cooling water from the condenser
cooling water is used for wet ash transportation also which avoids the consumption of fresh water.
The power is generated at 16.5 KV at the generator and is stepped up to 220 KV and transmitted
through four 220 KV lines going to Mumbai suburbs. Power supply division of the company, which
transmits and distributes power, is immediate internal customer of the DTPS. Over 3 million household
and business establishments in Mumbai suburbs are direct customers to Reliance Infrastructure Ltd.

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COMPANY PROFILE
List of offices maintained by the Company is given in the Annexure - A.

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Definitions and conventions
3.1 Definitions and terminology
Accident: Undesired event giving rise to death, ill health, injury, damage or other loss.
Audit: Systematic, independent and documented process for obtaining audit evidence and evaluating it
objectively to determine the extent to which audit criteria are fulfilled.
Conformity: Fulfilment of a requirement.
Continual Improvement: Recurring activity to increase the ability to fulfil requirements.
Correction: Action to eliminate a detected non-conformity.
Corrective Action: Action to eliminate the cause of detector non-conformity or other undesirable
situation.
Customer Satisfaction: customer’s perception of the degree to which the customer’s requirements have
been fulfilled.
Customer: Organisation or person that receives a product.
Document: Information and its supporting medium.
Effectiveness: Extent to which planned activities are realised and planned results achieved.
Efficiency: Relationship between the result achieved and the resources used.
Environment Management System (EMS): Management system to direct and control with regard to
environment.
Environment Policy: Overall intentions and direction related to environment as formally expressed by
top management.
Environment: Surroundings in which an organisation operates, including air, water, land, natural
resources, flora, fauna, humans and their interrelation.
Environmental Aspect: Element of an organisations activities or products or services that can interact
with the environment.
Environmental Impact: Any change to the environment, whether adverse or beneficial, wholly or partially
resulting from an organisations environmental aspects.

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Environmental Performance: Measurable results of an organisations management of its environmental

aspects.
Hazard: Source o9r situation with a potential for harm in terms of injury or ill health, damage to property,
damage to the work place environment, or a combination of these.
Health & Safety Policy: Overall intentions and direction related to Health & Safety as formally expressed
by top management.
Incident: Event that gave rise to an accident or had the potential to lead to an accident.
Information: Meaningful data.
Infrastructure: (Organisation) system of facilities, equipment and services needed for the operation of an
organisation.
Interested Party: Person or group having an interest in the performance or success of an organisation
Management System: System to establish policy and objectives and to achieve those objectives.
Management: Coordinated activities to direct and control.
Nonconformity: Non-fulfilment of a requirement.
Occupational Health & Safety Management System (OHSMS): Management system to direct and
control with regard to Occupational Health & Safety.
Organisational Structure: Arrangement of responsibilities, authorities and relationships between people.
Outsourced Process: An “outsourced process” is a process that the organisation needs for its
integrated management system and which the organisation chooses to have performed by an
external party.
Preventive Action: Action to eliminate the cause of a potential non-conformity or other undesirable
potential situation.
Procedure: Specified way to carry out an activity or a process.
Process: Set of interrelated or interacting activities which transform inputs into outputs.
Product: Result of a set of interrelated or interacting activities which transforms inputs into outputs.

QMS, EMS & OHSMS
Quality Management System (QMS): Management system to direct and control with regard to quality.
Quality Policy: Overall intentions and direction related to quality as formally expressed by top
management.
Quality: Degree to which a set of inherent characteristics fulfils requirements.
Record: Document stating results achieved or providing evidence of activities performed.
Requirement: Need or expectation that is stated, generally implied or obligatory.
Review: Activity undertaken to determine the suitability, adequacy and effectiveness of the subject matter
to achieve established objectives.
Risk Assessment: Overall process of estimating the magnitude of risk and deciding whether or not the
risk is tolerable
Risk: Combination of the likelihood and consequence(s) of a specified hazardous event occurring.
Safety: Freedom from unacceptable risk of harm.
Supplier: Organisation or person that provides a product.
System: Set of interrelated or interacting elements.
Tolerable Risk: Risk that has been reduced to a level that can be endured by the organisation having
regard to its legal obligations and its own OH&S policy.
Traceability: Ability to trace the history, application or location of that which is under consideration.
Work Environment: Set of conditions under which work is performed.

QMS, EMS & OHSMS
3.2 Abbreviations
SR.NO. ABBREVIATION FULL FORM
1. AHP ASH HANDLING PLANT
2. C&I CONTROL & INSTRUMENTATION
3. CHP COAL HANDLING PLANT
4. CSS CENTRAL SUPPORT SERVICES
5. CTS CENTRAL TECHNICAL SERVICES
6. DTPS DAHANU THERMAL POWER STATION
7. IT INFORMATION TECHNOLOGY
8. EMS ENVIRONMENT MANAGEMENT SYSTEM
9. HR HUMAN RESOURCE
10. HRM HUMAN RESOURCE MANAGEMENT
11. IMP INTEGRATED MANAGEMENT PROCEDURE
12. IMS INTEGRATED MANAGEMENT SYSTEM
13. IMSM INTEGRATED MANAGEMENT SYSTEM MANUAL
14. IMTE INSPECTION, MEASURING AND TEST EQUIPMENT
15. ISO INTERNATIONAL ORGANISATION FOR STANDARDISATION
16. LAN LOCAL AREA NETWORK
17. MoEF MINISTRY OF ENVIRONMENT & FORESTS
18. MGT. MANAGEMENT
19. MR MANAGEMENT REPRESENTATIVE

QMS, EMS & OHSMS
SR.NO. ABBREVIATION FULL FORM
20. O&M OPERATION & MAINTAINANCE
21. OH&S OCCUPATIONAL HEALTH AND SAFETY
OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT

22. OHSMS
SYSTEM
23. PCB POLLUTION CONTROL BOARD
24. PDCA PLAN DO CHECK ACT
25. PLCC POWER LINE CARRIER COMMUNICATION
26. QAP QUALITY ASSURANCE PROCEDURES
27. QMS QUALITY MANAGEMENT SYSTEM
28. QEHS QUALITY ENVIRONMENT HEALTH AND SAFETY
29. R&M RENOVATION & MODERNISATION
30. RINFRA RELIANCE INFRASTRUCUTRE LIMITED
31. SYS. SYSTEM
32. TPS THERMAL POWER STATION
33. VAC VOLTS AC

QMS, EMS & OHSMS
Integrated Management System
4.1 General Requirement
DTPS has established, documented, implemented, maintains and continually improves the
effectiveness of
• Quality Management System in accordance with the requirements of ISO 9001:2008

• Environment Management System in accordance with the requirements of ISO
14001:2004
• Occupational Health & Safety Management System in accordance with the
requirements of OHSAS 18001: 2007.
4.1.1 Process Approach:
DTPS has adopted PDCA (Plant - Do - Check - Act) cycle of continual improvement of
processes at Divisional / Functional levels through deployment of Quality, Environmental
and Health & Safety Policies and Measurable Objectives.
DTPS has identified various processes of IMS with interaction and methods for
controlling, measuring and analyzing them for continual improvement, as detailed in this
IMSM as well as IMS procedures. Interactions are described through references to IMS
procedures and process flow charts.
DTPS has identified outsourced processes that affects electricity generation & has
ensured control over such processes. All the controls over these outsourced processes
are defined within the integrated management system which includes processes for
management activities, provision of resources, product realisation, measurement,
analysis and improvement.
Ensuring control over outsourced processes does not absolve the organisation of the
responsibility of conformity to all customers, statutory and regulatory requirements. The
type and extent of control to be applied to the outsourced process can be influenced by
factors such as:
MR Station Head Revision Date: 04/01/2011

QMS, EMS & OHSMS
a) the potential impact of the outsourced process on the organisation’s capability to

provide product that conforms to requirements,
b) the degree to which the control for the process is shared,
c) the capability of achieving the necessary control through the application of 7.4
4.1.2 Statutory Requirements :
01 The Companies Act, 1956

02 The Indian Electricity Rules, 1956
03 The Maharashtra Factory Act, 1948
04 The Maharashtra Boiler Rules, 1962
05 The Maharashtra PCB Consent Condition
06 The Environmental Statement – 1992
07 The Gazette of MEF of 1992
08 The Indian Boiler Regulation Act, 1923
09 The Air(Prevention and Control of Pollution)Act, 1981
10 The Environment (Protection) Act, 1986
11 The Storage of Hazardous Chemicals -1989
12 The Public Liability Insurance Act 1991
13 The Water (Prevention-Control of Pollution) Act, 1974
14 The Electricity Act, 2003
15 Indian Electricity Rules, 1956
16 Electricity Regulatory Commission Act 1998.
17 Maharashtra Electricity Regulatory Commission Rules and Regulations under
Indian Electricity Act, 2003.

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4.2 Documentation Requirements

System Description
This section describes the structure of documentation for integrated management system
of Quality. Environment and OH&S in Dahanu TPS
4.2.1 Documentation
DTPS is operating formal documented Management system in all its divisions. DTPS has
Integrated management system (IMS) for QEHS. The IMS documents are arranged in four
tiers.
Tier 1 – Integrated System Manual for Quality, Environment & OH&S
This is the policy level document which ensures that all requirements of QEHS
management system standards has been addressed, outlines the Company
Organization and includes responsibilities & authorities of key personnel.
The Tier 1 – Integrated System Manual is approved by Station Head (DTPS)
Tier 2 –IMS Procedures

These procedures define general methods of operations. IMS procedures have been
established to cover the requirements of QEHS Management System standards. The
procedures give reference to related Work Instructions and records.
Tier 3 - Work Instructions and Manuals
These contain detailed instructions for carrying out operations and include external
reference documents, where applicable. Work instructions issued by Dahanu TPS have
been integrated with the requirements of QEHS management systems.
Tier 4 - Records
Effective implementation of QEHS is demonstrated by records. List of records specified
by Dahanu TPS for management of Quality is integrated with requirements of
Environment and OH&S Management Systems, where applicable.

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Technical Documents and standards:

Technical documents are reviewed, approved and distributed to concerned functionaries
to ensure that appropriate documents are available at point of use.
A master list of standards applicable is also maintained. The list is updated and
distributed to concerned functionaries to preclude the use of obsolete standards.
Statutory and regulatory standards applicable to various activities are also identified and
requirements are documented to ensure compliance.
4.2.3 Document and data control

System Description
Integrated Management System Manual (IMSM):
IMSM is reviewed by MR and approved by Station Head. Any revision of the Document is
also approved by Station Head. List of Controlled Copy holders is approved by Station
Head and is maintained by the MR. IMSM is provided on LAN.
IMSM shall be reviewed by the MR as per the document change procedure. Proposed
revisions to IMSM are communicated to Station Head by the MR for comments to enable
finalisation and approval. Record of revisions is maintained by the MR.
The Station Head (DTPS) shall review IMSM once in a year and issue new revision.
Obsolete copies of controlled documents are destroyed by the holders. However, one
obsolete copy is retained by the MR for record purposes
IMS Procedures, Work Instructions and Records:

Documented procedure is established for preparation, approval and revision of all
documents pertaining to QEHS Management systems. Same procedure is followed for
control of all documents pertaining to IMS system at DTPS and is summarised below:
IMS Procedures and Work Instructions are approved by Station Head who also approves
any changes required in these documents. Issue of these documents is controlled by
MR.
Distribution List and Revision Status of IMS Procedures and Work Instructions are
maintained by MR. IMS Procedures and Work Instructions are issued for external

QMS, EMS & OHSMS
agencies wherever required. One Master copy of IMS Procedures and Work Instructions
is signed in ink by approving and issuing authorities and stamped “Master Copy” in red
and is kept with MR. All the IMS documentation is made available on DTPS LAN with
suitable security / pass word protection arrangement.
One copy of each obsolete document is retained by MR for record purposes and bears
stamp ‘OBSOLETE COPY FOR RECORD’.
Controlled Copy Holder of IMS Procedures and Work Instructions provide access to
documents by subordinates concerned. Senior level controlled copy holders are also
authorised to issue in parts or full, copies of IMS Procedures and Work Instructions to
concerned subordinates under their control if the need arises.
Master list of documents: Each controlled copy holder maintains a master list of all
documents issued to him indicating their current status.
Data Control: Data and technical documents generated and documents of external origin
such as standards and data received from sub-contractors are reviewed and approved for
adequacy prior to issue. The IMS Procedures mention the authority for reviewing, approving
and controlling these data. Any revision also follows the same procedure.
Wherever electronic data is collected and processed, appropriate back-ups are taken and
such back-ups are stored in a controlled environment. Suitable measures for virus
protection and security are provided.
Statutory and regulatory standards: DTPS identifies the applicable statutory and
regulatory standards and documents the relevant requirements in IMS procedures to ensure
compliance.
References: DTP/IMS/PRO/32

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4.2.4 Control of Records
This section describes the system for control of records maintained to demonstrate
conformance to specified requirements and the effective operation of QMS, EMS &
OHSMS.
System Description:
Documented procedure is established for identification, collection, indexing, access, filing,
storage, maintenance and disposition of QEHS records.
QEHS records as specified in documented procedures are maintained to demonstrate

conformance to specified requirements and the effective operation of QEHS as detailed in
various IMS procedures and work instructions. QEHS records include the results of
audits and reviews, training records and relevant procurement records.
It is ensured that QEHS records are legible and stored and retained in such a manner that
they are readily retrievable in facilities that provide a suitable environment to prevent
damage or deterioration and to prevent loss.
All QEHS records have been assigned retention periods after which they are destroyed.
Records are maintained as appropriate to the system to demonstrate conformance to ISO
9001:2008, ISO 14001:2004 and OHSAS 18001: 2007 specifications
References: DTP/IMS/PRO3
Applicable clauses
ISO 9001:2008 ISO 14001:2004 OHSAS 18001: 2007
4.1 4.1 4.1

4.1.1 4.4.4 4.4.4
4.1.2 4.4.5 4.4.5
4.2 4.5.4 4.5.3
4.2.1
4.2.3
4.2.4

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Management Responsibility
5.1 Management Commitment
This section describes the system for:
a. Defining and documenting the Management’s Policy towards QEHS including objectives and
its commitment to quality, environment, occupational health, safety and continual improvement
in its effectiveness.
b. Defining the responsibility, authority and inter-relationship of personnel who manage, perform
and verify work affecting quality, environment, occupational health and safety.
c. Identifying and making available adequate resources for effective functioning of the QEHS,
appointment of Management Representative and conducting Effective Management Reviews.
d. Identifying customer needs including perceived needs and taking actions to meet the same.
The IMS Policy (as described on section 5.3) is communicated to employees at all levels and
interested parties, through the distribution of printed cards and training sessions and it is ensured
that the policy is understood, implemented and maintained at all levels of the organization.
The IMS policy is reviewed annually or earlier in case of any major changes in legal
requirements, environmental aspects or health & safety hazards.
5.2 Customer Focus
Dahanu TPS is not directly interacting with the Customer. Transmission division comes in-
between as it receives high voltage power and transmits it at lower voltage to supply division.
Dahanu TPS lies in the chain of divisions serving external customers (Mumbai consumers), but it
is not directly connected with such customers. Any external customer complaint related to DTPS is
received through supply division. Supply and transmission divisions are internal customers of
DTPS and their requirements are addressed through PLCC, Telephone, Fax and Email. The
records of these communications are maintained. Mumbai Distribution comes under the purview of
determination of External customer requirements.

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a. Requirements specified by the customer, including the requirements for delivery and post –
delivery activities – This is determined by the following functions - Mumbai Business
(Commercial), Mumbai Customer Care (Techno-commercial) & Operation & Maintenance
(Technical).
b. Requirements not stated by the customer but necessary for specified or intended use, where
known.-Mumbai Business & Customer Care.
c. Statutory and regulatory requirements related to the product – Mumbai Business, DTPS
Environment & HR Departments.
5.3 Policy
DTPS has formulated Integrated Management Policy in line with Quality, Environmental and
Health & Safety Policies of Reliance Energy (Refer Appendices D).

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Integrated Management Policy

DTPS shall comply with requirements and continually improve the effectiveness of the Quality,
Environment and Occupational Health & Safety Management Systems.
DTPS is committed to:
Be amongst the most admired & trusted integrated Electricity generating Utility in the world.
Deliver reliable and quality products and services to all customers at competitive costs, with
focus on customer care – thereby creating superior value for all stakeholders.
Prevention of pollution, injury and ill health
Continual improvement in Quality, Environmental, Occupational Health and Safety performance
Adopt appropriate operational practices and suitable technologies to monitor, control and
minimize the impact of its activities on Environment, Health and Safety.
Comply with all relevant legislative, regulatory and other requirements.
Provide appropriate training to employees to manage Quality, Environmental, Health & Safety
systems
Provide maintain safe & healthy work place through operational procedures, safe systems and
methods of work.
Work with major suppliers, contractors & customers to facilitate their Health & Safety
performance improvement & also make it obligatory for them to follow the plant safety rules,
procedures, systems and safe practices.
The management sincerely believes that accidents are preventable & aim to achieve “ZERO
ACCIDENT LEVEL”.
Date: 10.03.2011
(Station Head)
Dahanu Thermal Power Station

QMS, EMS & OHSMS
Objectives
The objectives of Reliance Infrastructure Limited are to:
To attain global best practices and become a world-class utility.
To provide uninterrupted, affordable, quality, reliable and clean power, to millions of customers
To achieve excellence in service, quality, reliability, safety and customer care.
To earn the trust and confidence of all customers and stakeholders, exceeding their expectations,
and make the company a respected household name.
To work with vigour, dedication and innovation, with total customer satisfaction as the ultimate
goal
To consistently achieve high growth with the highest levels of productivity
To be a technology driven, efficient and financially sound organization
To be a responsible corporate citizen nurturing human values and concern for society, the
environment and nation building.
To promote a work culture that fosters individual growth, team spirit and creativity to overcome
challenges and attain goals.
To encourage ideas, talent and value systems
To uphold the guiding principles of trust, integrity and transparency in all aspects of interactions
and dealings

QMS, EMS & OHSMS
5.4 Planning
5.4.1 QEHS Planning.
To realise Company’s QEHS objectives, annual budget is formulated keeping in view the following
considerations:
a) Strategy for realization of quality objectives and verification of achievement in this

regard.
b) Identification and provision of resources and skills needed to achieve required quality.
c) Acquisition and introduction of new technologies for product improvements
d) Competency needs of employees
e) Preparation of a project – specific quality plan for any improvement project if

undertaken.
f) Meeting customer needs
g) Integrity of QEHS during any change.
h) QEHS monitoring and protection
i) Service to community within resources.
Important quality indicators are monitored and submitted for Management review.

QMS, EMS & OHSMS
5.4.2 The following procedures are established for the effective planning of QEHS :-
a) Identification and Evaluation of Environmental aspects
Procedure is established to identify and evaluate significant environmental aspects

pertaining to plant activities after considering relevant emissions to air, releases to water,
contamination of land, waste management, use of raw materials and other local
environmental and community issues. The process of identification of significant
environmental aspects considers normal running, shutdown and start up conditions and R &
M activities as well as potential emergency conditions. Indirect aspects where organisation
can exert influence are also listed.
b) Hazard identification, risk assessment and control
Procedure is established for the identification of hazards, assessment of risks and

implementation of necessary control measures, which include routine and non-routine
activities of all business operations, activities of all personnel having access to the work
place. Results of these assessments and the effects of these controls are considered while
setting the QEHS objectives.
Hazard identification and risk assessment is defined with respect to its scope, nature and
timing to ensure it is proactive rather than reactive. Provide for classification of risks and
identification of which are to be eliminated or controlled by corrective and preventive
measures, consistent with operating experience and the capabilities of risk control
measures employed. Provide input for identification of facility requirement, training needs
and / or development of operational controls. Provide for the monitoring of required actions
to ensure both the effectiveness and timeliness of implementation.

QMS, EMS & OHSMS
c) Legal and other requirements
Procedure is established for identifying and accessing the legal and other requirements and
keep this information up to date. Communicate relevant information on legal and other
requirements to its employees and other interested parties.
The frequency of carrying out overall review of QEHS management related issues and legal
requirements is once a year or earlier in case of any accident, emergency situation or any
major changes in significant aspects , risks or business operations during intervening period.
In case of R&M / project activities being taken up the aspects and hazards related to the
particular project shall be identified. In case the aspects / hazards are already identified in
the register, the operational controls defined in the register shall be applicable for the
project. For aspects /hazards not covered in the register adequate operational controls shall
be defined after evaluation for significance.
d) QEHS Objectives and targets
Procedure is established to set QEHS objectives and targets consistent with the IMS Policy
after registering and evaluation of environmental aspects and hazards.

QMS, EMS & OHSMS
The QEHS objectives and targets are set for different functions in form of annual budget,
keeping in view the following considerations: -
i) Significant environmental aspects identified.
ii) OH&S hazards and risks
iii) Legal, regulatory and other requirements
iii) Technological options available
iv) Financial implications
v) Operational and business requirements
vi) Views of interested parties
vii) Consistency with IMS Policy
viii) Commitment to continual improvement.
Important QEHS indicators are monitored and periodical reports are submitted to Station
Head for Management Review.
References: Sec.F, IMP
e) QEHS Management Programmes
Procedure is established to formulate suitable programmes for achieving continual

improvement in QEHS objectives and targets set for different functions and levels.
Plans for these programmes include time scales for completion and personnel responsible
for implementation. These programmes are incorporated in annual budget and are monitored
and periodical reports are submitted for Management Review.
References: DTP/IMS/PRO/17, DTP/IMS/PRO/18

QMS, EMS & OHSMS
5.5 Responsibility, authority and communication
The Organisation Chart of DTPS (section 5.5.1,) shows the set up of personnel who manage,
perform and verify work-affecting QEHS are identified as needing organizational freedom and
authority to
a. Initiate action to prevent the occurrence of any nonconformities relating to QEHS
b. Identify and record any problems relating to the product, process and QEHS system.
c. Initiate, recommend or provide solutions through designated channels for continual

improvement.
d. Verify the implementation of solutions
e. Control further processing, delivery or installation of nonconforming products and services

until the deficiency or unsatisfactory condition has been corrected.
5.5.1 The Organisation Chart:
President (Operation)
Station Head (DTPS)
Head (CTS) / MR Head (O&M) Head(CSS) Head (CCS)

QMS, EMS & OHSMS
5.5.2 Responsibility and authority:
Station Head (DTPS) reports to President (Operation) and is in charge of Dahanu T.P.S. He has
overall responsibility for implementation of QEHS management and its performance at Dahanu
T.P.S. He will be assisted by management representative for implementation and maintaining of
QEHS management system at DTPS.
Management representative (MR): The Senior Management of DTPS has appointed a

Management Representative whose responsibilities shall be
• Ensuring that processes needed for the QEHS management system are established,
implemented and maintained.
• Reporting to top management on the performance of the Integrated management of QEHS

and any need for improvement.
• Ensuring the promotion of awareness of Customer requirement throughout the organization.
• Planning and conducting Audit (Minimum once in a year).
MR has defined authority as stated in his Appointment Letter (Appendice B).
References: Appendice B Appointment letter of MR
Resources:
The resources required for implementation and control of QEHS management system are
identified by Station Head (DTPS) in form of annual budget which is approved by the Management
and necessary resources including trained personnel, technical and financial resources are
provided.

QMS, EMS & OHSMS
5.5.3 Internal communication
Appropriate communication is established within organisation regarding effectiveness of QMS,

EMS & OHSMS through meetings, internal memos, emails, LAN, notice board, etc.
5.6 Management Review
Station Head (DTPS) shall carry out review of the QEHS Management System monthly
but at least once in a Quarter. This shall be deemed to be the Management review of IMS
system for QEHS.
Management Review covers the following:
• Internal & External audit reports

• Non-Conformance of incoming products, in process (O&M), environment, health &
safety parameters.
• Corrective & preventive actions.
• Statistical data of operation.
• Training
• Improvement plans for QEHS
• Status of objectives & targets
• IMS Policy
• Follow-up of actions from previous management reviews
• Recommendations for improvement
• Resource allocation
• Compliance with Legal & other requirements
• Communication from external interested parties
• Customer complaints
• QEHS performance

QMS, EMS & OHSMS
Review output
Management Review aims at arriving at decisions, identifying actions, assigning

responsibilities and target dates.
Minutes of the Management Review meeting are prepared by the MR and distributed to all
concerned.
Records of Management Review are maintained by the MR.
A comprehensive review of Integrated Management System for QEHS is carried out at

least once in three months.
Documented procedure is established for conducting management review of QEHS.
Applicable clauses
ISO 9001:2000 ISO 14001:2004 OHSAS 18001: 2007.
5 4.2 4.2
5.1
4.3 4.3
5.2
5.3 4.4.1 4.4.1
5.4
5.5
5.5.1
5.5.2
5.5.3
5.6

QMS, EMS & OHSMS
Resource Management
6.1 Provision of resources:
The resources required for the implementation of the IMS are identified by the Station Head (DTPS)
in the form of annual budget, which is approved by the management and necessary resources are
provided.
6.2 Human resources:
6.2.1 General:
Adequate resources including competent personnel are assigned for management of QEHS
6.2.2 Competence, Training and awareness:
This section describes the system to establish and maintain documented procedures for identifying
competency needs and providing for training to all employees performing activities affecting QEHS.
System Description:
All personnel policies including those for recruitment and training have been documented under
“Manual on personnel and procedures” at corporate level. Documented procedure is established to
ensure that training needs of all employees in QEHS management are identified and appropriate
training is imparted. Education, experience and Job skills have been defined for all relevant
personnel to ensure they are only assigned tasks for which they are competent on the basis of
education, training and/or experience.
Training imparted to employees engaged in performing functions affecting the business operations
at DTPS, includes the following:
a) The importance of conformance with Quality, Environment and Health & Safety policies and
procedures
b) Awareness of QEHS and legal, regulatory & other requirements associated with the activities
c) Their roles and responsibilities in achieving conformance with all policies and procedures
including emergency preparedness
MR Station Head Revision Date 04/01/2011

QMS, EMS & OHSMS
Resource Management
d) The potential consequences of departure from specified procedures
The workmen engaged by subcontractors in performing activities in the plant area are also imparted
training regarding OH&S management of their work. Appropriate records of training are maintained.
All new employees are given appropriate induction training. Specific training needs of employees are
also determined during their annual performance evaluation and training is given as per
recommendations. Special training is imparted to personnel engaged in performing functions
necessitating such training.
Appropriate matrices of competency are maintained by HR
Reference: DTPWI/09/16/01
6.3 Infrastructure:
Adequate infrastructure is provided & maintained conforming to QEHS requirement at various

function.
This includes various aspects as detailed in IMS procedures as follows:
a) Buildings, workspace & utilities.
b) Hardware & software.
c) Support services of transport, communication.

QMS, EMS & OHSMS
Resource Management
6.4 Work environment:
Suitable work environment is maintained to achieve QEHS conformity. Various aspects of work
environment are detailed in respective IMS procedures as applicable.
References: DTP/IMS/PRO/37, DTP/IMS/PRO/42, DTP/IMS/PRO/51
Applicable clauses
ISO 9001:2000 ISO 14001:2004 OHSAS 18001: 2007.
6 4.4.2 4.4.2
6.1
6.2
6.2.1
6.2.2
6.3
6.4

QMS, EMS & OHSMS
Product Realisation
7.1 Planning of Product Realization
Purpose and Scope:
To identify and plan processes which directly affect QEHS, and to ensure that these processes are
carried out under controlled conditions.
System Description:
Coal based power station capable of generating 500 MW power is set up at Dahanu. Most modern
technologies have been adopted to generate power taking into consideration safety and
environmental aspects.
The Power is transmitted from generation units to the supply area through 220KV overhead lines.
The overhead lines are interconnected with Tata Power Company (TPC) networks and MAHGENCO
network. Power is stepped down to 33kV at three 220 kV Receiving Stations at locations - Versova,
Ghodbunder and Aarey. Power is also received directly from TPC at 33KV and 22KV at various
locations in the area of supply. It is distributed to all customers at the agreed voltages of 22KV, 11KV
,440 V or 230 V A.C. through the distribution network. Facilities to provide electric supply to
consumers include metering, regular billing, easily accessible bill collection centers and round-the-
clock services for fault control.
Sensitive, reliable and effective regulators/ controllers are installed to control the frequency and
voltage, which are considered as quality parameters of generated and transmitted power. However,
these parameters are also influenced by the grid managed by various constituents of western region.
All the operations of the division are carried out with the help of competent work force. The overall
business process comprises broadly as follows:
Operation and maintenance includes Operation of Main plant, offsite, CHP, &AHP, Chemical plant
and Maintenance includes Mechanical, electrical, C&I and civil.
Contracts and materials: Procurement of materials and services for operation and maintenance of
plant, storage and preservation of materials.

QMS, EMS & OHSMS
Product Realisation
Human resource management: Management of Human resource such as recruitment, placement,

training, succession planning, compensation and general administration, welfare and community
development, coordination of legal and statutory compliances. Except training other activities are
addressed in separate HRM documents.
Finance: Involved in budgeting, works accounting and payroll administration. Finance activities are
addressed in separate Dahanu TPS finance & accounts Document.
Environmental Management: Implementation of environmental management system

(EMS).Activities are covered in Divisional procedures
Safety & fire fighting: Implementation of safe work practices and day-to-day fire fighting services.
Activities are covered in Divisional procedures
Support services:
• Maintenance planning: Administration and management of maintenance planning.
• Operation & Efficiency: Operation performance and efficiency monitoring
• Quality and technical audit:: Technical audit and administration of quality management
system.
• Technical services and EDP: Technical support to Divisional head and administration of
electronic data management.
Procedures have been documented to carry out all the above activities under controlled conditions
which include:
a. Use of suitable infrastructure facilities and resources namely manpower, tools and
equipment and Inspection and test equipment
b. Compliance with applicable reference standards and codes, quality plans and or
documented procedures.
c. Monitoring and control of suitable process parameters accounting systems and procedures
and products characteristics.
d. Stipulation of criteria for workmanship.


QMS, EMS & OHSMS
Product Realisation
e. Assigning qualified personnel for special processes.
All activities affecting QEHS are reviewed and monitored as per established procedures, plans and
schedules to ensure availability of critical inputs.
Procedures have also been documented for suitable maintenance of equipment and accounting
systems to ensure continuing process capability.
All personnel working in the Organization are trained for effectively carrying out specific jobs.
Records of qualifying special processes, personnel and equipment are maintained as appropriate.
Reference: IMP

QMS, EMS & OHSMS
Product Realisation
7.2 Customer related processes
7.2.1 Determination of customer requirements:
Dahanu TPS is not directly interacting with the Customer. Transmission division comes in-between
as it receives high voltage power and transmits it at lower voltage to supply division. Dahanu TPS
lies in the chain of divisions serving external customers (Mumbai consumers), but it is not directly
connected with such customers. Any external customer complaint related to DTPS is received
through supply division. Supply and transmission divisions are internal customers of DTPS and their
requirements are addressed through PLCC, Telephone, Fax and Email. The records of these
communications are maintained. Mumbai Distribution comes under the purview of determination of
External customer requirements.
a. Requirements specified by the customer, including the requirements for delivery and post –
delivery activities – This is determined by the following functions - Mumbai Business
(Commercial), Mumbai Customer Care (Techno-commercial) & Operation & Maintenance
(Technical).
b. Requirements not stated by the customer but necessary for specified or intended use, where
known.-Mumbai Business & Customer Care.
c. Statutory and regulatory requirements related to the product – Mumbai Business, DTPS
Environment & HR Departments.
Operational control
Documented procedures are established to identify and carry out all operations and activities
associated with significant environmental aspects, under specified conditions in line with IMS policy,
objectives and targets. These procedures stipulate environmental norms and operating criteria and
methods of control in normal/abnormal situations.
Documented procedures are established to identify and carry out all operations and activities with
identified risks where control measures need to be applied, including maintenance, in order to
ensure that they are carried out under specified conditions.

QMS, EMS & OHSMS
Product Realisation
Procedures are established & maintained for design of work place, process, installations, machinery,
operating procedures and work organization, including their adaptation to human capabilities, in
order to eliminate or reduce OH&S risks at their source.
Annual review is carried to ensure that appropriate operational controls are established for all
activities associated with significant aspects & intolerable risks.
Absence of procedure or operational control for any operation associated with significant
environmental aspect and intolerable risks is treated as deviation from the IMS policy, objectives and
targets.
Divisional procedure for procurement specifies the communication of relevant requirements to

contractors where services/goods procured have significant environmental aspects or intolerable
risks.
References: DTP/IMS/PRO/11 to 18, DTP/IMS/PRO/31, DTP/IMS/PRO/37, DTP/IMS/PRO/51.
7.2.2 Review of requirements related to the product.
This section describes the system whereby every tender, contract or amendment thereto is reviewed
to ensure that the required level of quality product can be provided in all respects in accordance with
the needs of the customer.
The review is done by Contracts & Materials Group, in consultation with the user depts. sending their
requirements through purchase requisitions.
Reference: DTP/IMS/PRO/11

QMS, EMS & OHSMS
Product Realisation
7.2.3 Communication:
External communications:
Divisional procedure is established for registration and ensuring control of all communications with
external interested parties including legislative, regulatory and other bodies & groups.
The communications with external parties may be regarding information about IMS policy,
emergency planning and other relevant QEHS management issues.
Internal communications:
Employee involvement and consultation arrangements are documented and interested parties are
informed. Employees are involved in the development and review of policy and procedures to
manage risks, employees are consulted where there are any changes that affect environment, work
place health and safety. Employees are represented on environment, health and safety matters.
Communication with employees is conducted through web sites, letters, circulars distributed or
displayed on boards, in house magazine and training sessions. Formal communication within the
organisation follows hierarchical route.
Employees are encouraged to suggest improvements in QMS, EMS and OH&S management
through Company’s suggestion scheme and also to take part in identification of non-conformities.
Employees are informed as to who their employee OH&S representative is and specified
management appointee.
Customer communications:
Immediate customer of Dahanu TPS is supply division of the company. Supply division caters to
large number of end users.

QMS, EMS & OHSMS
Product Realisation
7.3 Design and development:
Excluded.
7.4 Purchasing:
This section describes the system for evaluating and selecting suppliers and procuring products and
services which meet the specified quality requirements.
System Description:
7.4.1 Purchasing Process.
Documented procedures is established for purchasing which is done on the basis of purchase
requisitions raised by the user department, specific customer requirements and/or procurement
plans, wherever applicable.
DTPS maintains a list of approved sub-contractors. Approval may be based on prior performance,
suppliers’ assessment or customer nomination. The quality records of acceptable suppliers are
maintained.
Procedures are established to exercise appropriate control over suppliers which depend upon the
type of product purchased and performance of suppliers. The list of approved suppliers is updated
on the basis of evaluation and review of performance of suppliers.
7.4.2 Purchasing Information.
Suppliers are selected for placement of purchase orders through tendering, as far as possible, on
the basis of their ability to meet the specified requirements in respect of quality, delivery and price.
Purchase orders clearly specify requirements pertaining to quality and delivery including
identification, detailed specification, and conformance to applicable standards, applicable
drawing/data, regulatory requirements and verification of purchased products. Purchase documents
are reviewed and approved for adequacy of specified requirements prior to release. Verification of
purchased product is carried out as per terms of purchase order. Where verification of product is

QMS, EMS & OHSMS
Product Realisation
required at suppliers’ premises, verification arrangements, method of product acceptance and

inspection by customer, if any, are specified in Purchase Order.
7.4.3 Verification of purchased product
To ensure inspection and testing of products to verify conformance to the specified requirements
System Description:
Documented procedures are established to ensure that any incoming product affecting quality,
environment and OH&S is not used or processed until it has been inspected or otherwise verified as
conforming to specified requirements. Verification of conformance to the specified requirements is
done in accordance with the terms of purchase order. In case of customer-supplied product,
verification of conformance to the specified requirements is done with reference to customer
specification. Where incoming product is required urgently for process, prior to verification, this may
be released for process only under HOD’s approval. Traceability of such product is maintained in
order to recall and replace in case of non-conformity to specified requirements. Product is inspected
and tested while in process as per quality plan and/or documented procedures.
Final inspection and testing are carried out in accordance with quality plan and/or documented
procedures to complete the evidence of conformance of the product to the specified requirements.
All inspection and test records are maintained to show clearly whether the product has passed or
failed to define acceptance criteria. Records also identify the inspection authority responsible for
release of product.

QMS, EMS & OHSMS
Product Realisation
7.5 Production & Service provision:
7.5.1 Control of Product & Service provision:
This section describes the activities pertaining to production and service provision.
System description:
DTPS plans & conduct all activities under controlled conditions which includes, service /delivery
specifications, QAPs, use of suitable equipments and measuring devices and the implementation of
monitoring and measurement as applicable. Release, delivery & post-delivery activities are
implemented, as appropriate.
7.5.2 Validation of process for product & service provision
The processes where the resulting output cannot be verified by subsequent monitoring or
measurement or where the deficiencies become apparent only after the product is in use, services
delivered are identified in divisional procedure & manuals for necessary validations/ revalidation.
7.5.3 Identification and Traceability
This section describes the system of product identification and traceability.
System Description:
Procedures are laid down for identification of materials and products, where appropriate, from receipt
to installation or utilization. Where and to the extent that traceability is a specified requirement,
detailed procedures are available and records of traceability are maintained.

QMS, EMS & OHSMS
Product Realisation
Inspection and Test Status
This section describes the system for identifying the inspection and test status of products with
regard to conformance or non-conformance in relation to inspection carried out and tests performed.
System Description:
The inspection and test status of the product is identified by suitable means which indicate
conformance or non-conformance of the product with regard to inspections and tests performed. The
inspection and test status is identified and maintained as defined in IMS procedures throughout site
storage and installation to ensure that only product that has passed the required inspections and
tests is used or installed.
7.5.4 Customer Property:
This section describes the system for verification, storage and maintenance of customer-supplied
product.
System Description:
Customer supplied product is inspected on receipt to verify conformance to specification. Damage or

non-conformance if any, is recorded and reported to the customer. The product is stored in assigned
area suitably safeguarded from the environment and inspected periodically to ensure that no
deterioration takes place up to its incorporation into the supplies or for related activities.
7.5.5 Preservation of Product:
Purpose and Scope:
This section describes the system for handling, storage, preservation and delivery of materials used
during all stages of our processes to prevent damage and deterioration.
System Description:
Documented procedures for handling, storage, preservation and delivery of product are established.

QMS, EMS & OHSMS
Product Realisation
All materials received at stores are handled, stored in designated areas and preserved to prevent
damage and deterioration. Appropriate methods for authorizing receipts to and issue of material from
storage areas are stipulated.
Condition of products in stock is assessed at specific intervals to detect deterioration, if any.

Appropriate methods are used to ensure conformance to specified requirements for preservation of
materials. The procedures ensure the protection of quality of product after final inspection and test,
up to installation and commissioning, where required.
References for Section 7.5: DTP/IMS/PRO/13, DTP/IMS/PRO/16
7.6 Control of Monitoring & Measuring Devices
This section describes the system to control, calibrate and maintain inspection, measuring and test
equipment.
System Description:
Documented procedures are established to ensure that all inspection, measuring and test equipment
that can affect QEHS performance are identified, calibrated and adjusted at prescribed intervals, or
prior to use, against certified equipment having a known valid relationship to nationally recognized
standards. Acceptance criteria for all IMTE have been defined. Selection of inspection, measuring
and test equipment is based on the measurement to be made and test accuracy required. All such
equipments are identified by their unique numbers and their calibration status and frequency of
calibration is recorded.
All inspection, measuring and test equipment are handled, preserved and stocked in a manner that
the accuracy and fitness for use are maintained. Test hardware and software used are safeguarded
from adjustments which would invalidate the calibration.
Calibration records for inspection, measuring and test equipment are maintained. Calibration data is
made available to the customer for verification in case of contractual requirement.

QMS, EMS & OHSMS
Product Realisation
If inspection or test equipment is found out of calibration, the validity of previous inspection and test
results is assessed and documented.
References: DTP/IMS/PRO/13, WI DTPWI/04/17/01
Applicable clauses
ISO 9001:2000 ISO 14001:2004 OHSAS 18001: 2007.
7 4.4.6 4.4.6
7.1
7.2
4.4.3 4.4.3
7.2.1
7.2.2
7.2.3 4.5.1 4.5.1
7.4
7.5
7.6

QMS, EMS & OHSMS
Measurement, analysis and improvement
8.1 Measurement Analysis & Improvement:
In line with company’s policy and objectives mentioned in section 5.0, DTPS shall prepare
Divisional Objectives which reflect the overall performance of major processes or activities. Such
processes are linked with various sub processes which are measured, monitored, analysed and
improved.
Process measures are mentioned in IMS procedure
8.2 Monitoring & Measurement:
8.2.1 Customer Satisfaction:
Feedback about internal Customer satisfaction (Supply and transmission divisions) is obtained
through PLCC, Telephone, Fax, Email and organising meetings. The records of these
communications are maintained.
8.2.2 Internal Audit
This section describes the system for planning and implementing internal audits to verify whether
activities and related results comply with planned arrangements and to determine the effectiveness
of the QEHS.
System Description:
Documented procedures are established and maintained for planning and implementing internal
audits. At least two internal audits in a year are done & findings reported.
The MR schedules the internal audits. It is ensured that persons selected for carrying out the audits
are suitably trained and belong to a department other than the one being audited. MR Audit is done
minimum once in a year.
The results of audits are recorded in prescribed forms and brought to the notice of the
management personnel having responsibility in the area audited.

QMS, EMS & OHSMS
Follow up audits are carried out to verify and record the implementation and effectiveness of the
corrective actions taken. MR review is done for each Non-Conformity / Observation to identify possible
area for Improvement.
Qualification criteria for Internal Auditors and MR in terms of the education, training and experience are
defined and records are maintained to support the stipulated criteria.
8.2.3 Monitoring and measurement of process:
Documented procedures are established to monitor and measure, on regular basis, the key
characteristics of all identified operations associated with quality, significant environmental aspects
and OH&S Management. Documented procedures provide for periodically evaluating the results of
monitoring and measurements to ensure compliance with objectives, targets and legal requirements
and to initiate corrective/preventive action in the event of non-compliance, re-active measures of
performance to monitor accidents, ill health, incidents (including near-miss) and other historical
evidence of deficient QEHS performance.
Documented procedures are also established for calibration and maintenance of monitoring and
measuring equipment being used.
Reference: DTP/IMS/PRO/17, DTP/IMS/PRO/32

QMS, EMS & OHSMS
8.2.4 Monitoring and measurement of product:
Product characteristics are measured at various stages to ensure conformity. Evidence is

maintained in the form of quality records. Product delivery shall proceed only when planned
arrangements are satisfactory, which are detailed in IMS procedures & work instructions.
8.3.1 Control of non-conforming products:
This section describes the system for identification, evaluation, and segregation of non-conforming
product and for review and disposition of such product
System Description:
Any product which does not conform to specified requirement during receiving, in process or final
inspection and testing is identified as non-conforming product. Such product is prevented from
unintended use or installation by suitable marking. Where practical, non-conforming product is
segregated and stored separately.
Review and disposition of non-conforming product are carried out by authorized personnel for
a) Rework to meet the specified requirements
b) Acceptance with or without repairs by concessions
c) Alternate applications
d) Rejection or scrapping
Description of the non-conformity accepted and of repairs carried out is recorded.
Repaired and or reworked product is inspected again as per documented procedure.

QMS, EMS & OHSMS
8.3.2 Emergency Preparedness and Response
This section describes the system for identifying potential for and responding to accidents and
emergency situations to prevent and mitigate the likely illness and injury that may be associated and
the environmental impacts that would otherwise arise.
.System Description:
Documented procedure is established to identify potential for and respond to incidents, accidents
and emergency situations having impact on environment, health and safety in form of “Guidelines on
emergency operations”. Resources required for implementing this emergency plan are identified
and provided.
The emergency plan is periodically simulated and tested for efficiency and reviewed for adequacy
annually or earlier after occurrence of any incident, accident or emergency situation.
8.4 Analysis of data:
This section describes the system for analysis of data to demonstrate suitability and effectiveness
of IMS and to evaluate where continual improvement can be made.
System Description:
Data is collected at various stages and analysed for any non-conformity. Necessary Corrective /
preventive actions are determined and implemented Documented procedures have been
established, where applicable, for collection, and analysis of data as well as to identify the need for
statistical techniques and to implement and control the application of statistical techniques so
identified.
Critical characteristics of electricity generation are identified and monitored in an on going manner
for necessary process control.

QMS, EMS & OHSMS
8.5 Improvement:
8.5.1 Continual improvement:
QMS, EMS & OHSMS objectives are decided in measurable terms. Based on current performance
targets are fixed to achieve continual improvement. Review is done by Station Head (DTPS) in
Management Review.
8.5.2 Corrective action:
This section describes the systems for ensuring speedy elimination of causes of nonconformities
and effecting continuous improvement in operations by taking appropriate corrective actions.
System description:
Documented procedures have been established for implementing corrective actions. The corrective
actions taken to eliminate the causes of actual non-conformities appropriate to the magnitude of
problems and commensurate with the risks encountered
The procedures for corrective action include:
a) Effective handling of customer complaints/feedback and reports of product non- conformities
b) Investigation of the cause of non-conformities and recording the results of the investigation
c) Determination of the corrective action needed to eliminate the cause of non- conformities and
d) Monitoring to ensure that corrective action taken is effective
8.5.3 Preventive Action:
The procedures for preventive action include the periodical review for:
a) The use of appropriate sources of information including analysis of identified objectives.
b) The use of appropriate sources of information including analysis of identified records, to

detect, analyse and eliminate causes of potential non-conformities
c) Determining and initiating preventive action and controls to ensure that it is effective and
d) Ensuring that relevant information on actions taken is submitted for management review

QMS, EMS & OHSMS
e) Use of innovative methods through Brain Storming, Knowledge Sharing and Technology &
appropriate statistical tools e.g. Six Sigma
References : DTP/IMS/PRO/19
Applicable clauses
ISO 9001:2000 ISO 14001:2004 OHSAS 18001: 2007.
8.1 4.5.5 4.5.4

8.2 4.5.1 4.5.1
8.2.1 4.4.7 4.4.7
8.2.2 4.5.3 4.5.2
8.2.3
8.2.4
8.3
8.4
8.5
8.5.1
8.5.2
8.5.3

QMS, EMS & OHSMS
Appendice - A Page 1 of 1
List of Offices
Place Address Telephone Fax
Registered & 'H' Block, 1st Floor,
Corporate Office Dhirubhai Ambani Knowledge

City,
Navi Mumbai 400 710
Dahanu Thermal Reliance Infrastructure Ltd., 02528-225000 to 09 222576
Power Station Village Agwan, Dahanu Road, 222578
Dist. Thane-401 608, 222039
Maharashtra State.

QMS, EMS & OHSMS
Appendices - B Page 1 of 1
Appointment Letter of Management Representative
Appointment letter of Management Representative
Reliance Energy Limited

Station Head (DTPS) Dahanu .T.P.S
Dahanu Road –401608
01 September, 2007
Dear Shri Atul Joshi
I have pleasure in appointing you as Management Representative during the process of our
preparing for certification to integrated management system of ISO 9001, ISO 14001and OHSAS
18001and for monitoring of the implementation at DTPS.
As Management Representative you will be responsible for and are delegated the authority to
• Ensuring that processes needed for the QMS, EMS & OHSMS are established,
implemented and maintained.
• Ensure IMS Documents are up to date.
• Maintain a copy of IMS documents
• Reporting to top management on the performance of the integrated management of QMS,
EMS & OHSMS and any need for improvement.
• Ensuring the promotion of awareness of Customer requirement throughout the organization.
• Planning and conducting Audit as per guidelines.
• Resolve non-conformities and / or other issues that emerge after audit.
• Plan and conduct bimonthly Integrated Management System Council Meetings.
• Recommendations for improvement of QMS, EMS & OH&S Management.
The above responsibilities are in addition to your existing responsibilities
With Best wishes,
Yours Sincerely,
Station Head( DTPS)
Shri Atul Joshi, Head (CTS)

QMS, EMS & OHSMS
Appendice - C Page 1 of 2
List of Integrated Management Procedures
Sr No. Divisional Procedures Description
1. DTP/IMS/PRO/01 Management Review
2. DTP/IMS/PRO/02 Document and Data Control
3. DTP/IMS/PRO/03 Control of Records
4. DTP/IMS/PRO/04 Internal Audit
5. DTP/IMS/PRO/05 Customer Focus
6. DTP/IMS/PRO/11 Purchasing
7. DTP/IMS/PRO/12 Process control - Operation
8. DTP/IMS/PRO/13 Inspection & Testing
9. DTP/IMS/PRO/14 Process control - Maintenance
10. DTP/IMS/PRO/15 Process control - Safety & Fire fighting
11. DTP/IMS/PRO/16 Handling Storage Preservation & Delivery
12. DTP/IMS/PRO/17 EHS monitoring & measurement
13. DTP/IMS/PRO/18 Continual Improvement
DTP/IMS/PRO/19 Identification of non confirming product & Corrective /preventive

14.
action
15. DTP/IMS/PRO/20 Communication Control
16. DTP/IMS/PRO/21 Conservation of resources
17. DTP/IMS/PRO/22 Waste management
18. DTP/IMS/PRO/31 Identification of environmental aspects

QMS, EMS & OHSMS
Appendice - C Page 2 of 2
List of Integrated Management Procedures
Sr No. Divisional Procedures Description
19. DTP/IMS/PRO/32 Identification of Legislative & Regulatory requirement
20. DTP/IMS/PRO/37 Emergency preparedness & response
21. DTP/IMS/PRO/51 Hazard identification & risk evaluation procedure

QMS, EMS & OHSMS
Appendice - D Page 1 of 5
Policies of Reliance Infrastructure
INTEGRATED MANAGEMENT POLICY
DTPS shall comply with requirements and continually improve the effectiveness of the Quality,
Environment and Occupational Health & Safety Management Systems.
DTPS is committed to:
Be amongst the most admired & trusted integrated Electricity generating Utility in the world.
Deliver reliable and quality products and services to all customers at competitive costs, with focus
on customer care – thereby creating superior value for all stakeholders.
Prevention of pollution, injury and ill health
Continual improvement in Quality, Environmental, Occupational Health and Safety performance
Adopt appropriate operational practices and suitable technologies to monitor, control and minimize
the impact of its activities on Environment, Health and Safety.
Comply with all relevant legislative, regulatory and other requirements.
Provide appropriate training to employees to manage Quality, Environmental, Health & Safety
systems
Provide maintain safe & healthy work place through operational procedures, safe systems and
methods of work.
Work with major suppliers, contractors & customers to facilitate their Health & Safety performance
improvement & also make it obligatory for them to follow the plant safety rules, procedures,
systems and safe practices
ACCIDENT LEVEL”.
Date: 10.03.2011
(Station Head)

QMS, EMS & OHSMS
Quality Policy:
Reliance Infrastructure Limited is committed to be amongst the most admired & trusted integrated
Electric Supply Utility Companies in the world.
Reliance Infrastructure Limited shall deliver reliable and quality products and services to all
customers at competitive costs, with international standards of customer care – thereby creating
superior value for all stakeholders.
Reliance Infrastructure Limited is committed to comply with requirements and continually improve
the effectiveness of the Quality Management System as per ISO 9001:2000.
Reliance Infrastructure Limited shall set new benchmarks in standards of corporate performance
and governance through the pursuit of operational / environmental and financial excellence,
responsible citizenship, and profitable growth.
(Anil D. Ambani)
Chairman & Managing Director

QMS, EMS & OHSMS
Quality Objectives
The quality objectives of Reliance Infrastructure Limited are to:
To attain global best practices and become a world-class utility.
To provide uninterrupted, affordable, quality, reliable and clean power, to millions of customers
To achieve excellence in service, quality, reliability, safety and customer care.
To earn the trust and confidence of all customers and stakeholders, exceeding their expectations,
and make the company a respected household name.
To work with vigour, dedication and innovation, with total customer satisfaction as the ultimate goal
To consistently achieve high growth with the highest levels of productivity
To be a technology driven, efficient and financially sound organization
To be a responsible corporate citizen nurturing human values and concern for society, the
environment and nation building.
To promote a work culture that fosters individual growth, team spirit and creativity to overcome
challenges and attain goals.
To encourage ideas, talent and value systems
To uphold the guiding principles of trust, integrity and transparency in all aspects of interactions and
dealings
(Anil D. Ambani)

QMS, EMS & OHSMS
Environmental Policy:
At Reliance Infrastructure Limited, preservation and promotion of environment is of fundamental
concern in all its business activities. Reliance Infrastructure having a leading roll in delivering reliable
and quality products and services to all consumers at competitive cost, is conscious of its
responsibility towards creating, conserving and ascertaining safe and clean environment for
sustainable development.
The company is committed to achieve excellence in environmental performance
and towards achieving these objectives, the company shall:
• Adopt appropriate operational practices and suitable technologies to monitor, control and
minimize the impact of its activities on environment.
• Continually improve its environmental performance by setting objectives and targets to
prevent or reduce pollution and waste and minimize of resources.
• Comply with all relevant legislative, regulatory and other environmental requirements.
• Develop and maintain a highly motivated work force trained for effective management of
environment and emergency situations.
• Provide relevant information of environmental policy to the concern authorities and
interested parties and ensure that the policy is understood, implemented and maintained by
employees at all levels with in the organization.
• Evaluate and modify environmental management practices keeping in view regulatory and
other requirements, community concerns and technological advancements.
• Conserve natural resources by their responsible and efficient use in all the operations.
• Plant trees, develop green belt and promote lush green surroundings at our generating
locations and establishments to work in harmony with nature; and
• Make this policy available to the public.
(Anil D. Ambani)

QMS, EMS & OHSMS
Health and Safety Policy
Reliance Infrastructure Limited Management firmly believes that Health & Safety of its employees,
who are an asset to the company, is of utmost importance. Safety is an essential and integral part of
each and every activity at REL. Therefore all work shall be carried out with utmost care, giving due
consideration to safety which shall not be compromised under any circumstances. Accidents and
risk to health are preventable through continual improvement in working environment and
involvement of all employees making thereby a safe, Healthy & Accident free work place.
With regard to health & safety objectives, REL will: -
• Comply with the requirements of all relevant statutory, regulatory and other provisions.
• Incorporate appropriate Health & Safety criteria and factors into business decisions as well
as selection and placement of personnel at appropriate levels and assigning the
responsibility thereof.
• Provide & maintain safe & healthy work place through operational procedures, safe systems
and methods of work.
• Develop safety awareness to protect all employees from foreseeable work hazards.
• Provide appropriate levels of training and support to management and employees to ensure
that they are able to fulfil Health & Safety responsibilities.
• Work with major suppliers, contractors & customers to facilitate their Health & Safety
performance improvement & also make it obligatory for them to follow the plant safety rules,
procedures, systems and safe practices.
• Conduct audits & mock drills on site to ensure that operations are in compliance with Health
& Safety management requirements and for emergency preparedness.
• Ensure that appropriate resources are available to fully implement Health & Safety policy
and continuously review the policy’s relevance with respect to legal & business
development.
ACCIDENT LEVEL”.
(Anil D. Ambani)

IMS Level 1

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INTEGRATED MANAGEMENT SYSTEM MANUAL

QMS, EMS & OHSMS

Reliance Infrastructure Limited

DAHANU THERMAL POWER STATION

REGISTERED & CORPORATE OFFICE

'H' Block, 1st Floor,

Dhirubhai Ambani Knowledge City,

Navi Mumbai 400 710

INTEGRATED MANAGEMENT SYSTEM MANUAL

(IMS Document No.1)

Issue No. C Issue Date: 04/01/2011

Reviewed by Approved: Revision No. :0

MR Station Head Revision Date : 04/01/2011

MR Station Head Revision Date : 16/07/2012

Sr No. Title No. Of Pages

MR Station Head Revision Date : 16/07/2012

Reviewed by Approved: Revision No. :2

MR Station Head Revision Date : 16/07/2012

1.2 Revision Record

Change of New Station

Reviewed by Approved: Revision No. :2

MR Station Head Revision Date : 16/07/2012

1.3 List of Controlled Copy Holders

Sr No. Copy No. Copy Holder

Reviewed by Approved: Revision No. :2

MR Station Head Revision Date : 16/07/2012

1.4 Scope & Exclusions

• Quality system requirements of ISO 9001:2008

• Environmental system requirements of ISO-14001: 2004.

Reviewed by Approved: Revision No. :2

MR Station Head Revision Date : 16/07/2012

Reviewed by Approved: Revision No. :1

MR Station Head Revision Date :16/07/2011

Reviewed by Approved: Revision No. :1

MR Station Head Revision Date :16/07/2011

Reviewed by Approved: Revision No. :1

MR Station Head Revision Date :16/07/2011

List of offices maintained by the Company is given in the Annexure - A.

Reviewed by Approved: Revision No. :1

MR Station Head Revision Date :16/07/2011

3.1 Definitions and terminology

Conformity: Fulfilment of a requirement.

Continual Improvement: Recurring activity to increase the ability to fulfil requirements.

Correction: Action to eliminate a detected non-conformity.

Customer: Organisation or person that receives a product.

Document: Information and its supporting medium.

Reviewed by Approved: Revision No. :0

MR Station Head Revision Date : 04/01/2011

Environmental Performance: Measurable results of an organisations management of its environmental

Information: Meaningful data.

Management: Coordinated activities to direct and control.

Nonconformity: Non-fulfilment of a requirement.

Organisational Structure: Arrangement of responsibilities, authorities and relationships between people.

Procedure: Specified way to carry out an activity or a process.

Reviewed by Approved: Revision No. :0

MR Station Head Revision Date : 04/01/2011

Quality: Degree to which a set of inherent characteristics fulfils requirements.

Record: Document stating results achieved or providing evidence of activities performed.

Requirement: Need or expectation that is stated, generally implied or obligatory.

Safety: Freedom from unacceptable risk of harm.

Supplier: Organisation or person that provides a product.

System: Set of interrelated or interacting elements.

Work Environment: Set of conditions under which work is performed.