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Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise
treatment of a number of risks as follows:
It has been identified that at least two of the existing customer service representatives are
interested in taking on this new role. Neither of the two customer service representatives have
managerial skills nor knowledge, but they both have excellent company and product knowledge,
as well as customer service skills.
Unsustainable workplace
Another risk identified in the risk management plan is increased costs to the business through
inefficiencies in resources usage. Given that the business is set to expand, it is of key importance
that resources are used sustainably and efficiently. The CEO wants to implement the risk
treatment of measuring the company’s environmental sustainability and resource usage,
commencing with the head office location.
Leadership Training
Many managers end up in leadership roles without the proper skills or training, leaving them
feeling overwhelmed and struggling to stay in control.
This training enables senior team members to make good decisions and achieve better results
by learning how to lead effectively. Attendees discover how to create great teams which deliver
better results across sales, operations and customer service.
Recommendation Training option
WeTrainAU
Duration : 3 Hours
Cost : $ 300
Location : NatureCare Main office at Brisbane
Outcome :
The key differences between being a leader and a manager
Leadership styles and how to adapt to your environment
Why different situations require unique leadership styles and the types of leadership required in
any organisation
The qualities, character traits and skills which make an effective leader
How to inspire the best from people and witness leadership in action
How to build, manage and motivate high-performance teams for the best results
Using delegation correctly to improve results and be effective
How to initiate change, navigate through the challenges and get lasting results
How to quickly get back on track and avoid losing the confidence of your team when things go
wrong
How to implement your new leadership skills into your daily action plan
Areas of GMC & practices reviewed Provide a brief description of the issue in this
section.
Use of consumables/ materials/ technology/
We could identify that in general, all the
equipment
electrical installations are new, so, almost all of
● Identify equipment that use energy and determine
the equipment use the same energy.
which equipment uses the most/least energy?
● Are switches left on overnight/weekend? Yes, the school does not have a system that
● Do staff use the sleep mode/screen saver? turns off the lights automatically, so, if someone
● What practices are currently in place to help forget to do it, it will stay on all night long or even
minimize energy wastage? weekend.
● What practices are in place to support effective to salve energy and water.
energy use? Sometimes it happens, as I said previously.
Waste
The big waste is with toilet paper to dry hands
● Describe workplace waste.
● How is it disposed of? It is free and you can take as much as you need.
● Are staff conscious of waste management practices Sometimes people are not conscious.
e.g. recycling, reuse, disposal?
1 2 3 4 5
1.1 Swiftness in delivering the agreed material
1.2 Quality of the material
1.3 Quality of the financial data
1.4 Quality of Technical or Financial Reports
1.5 Easiness to access the right person
1.6 Understanding your needs
1.7 Responding to your needs
1.8 Quality of cooperation with our staff
1.9 Help provided during the project implementation
1.10 Behavior of the Research Committee staff
Please mark whether one the following have incurred during your cooperation with the Research
Committee
YES NO Number of
Occurrences
2.1 Delay in deliverables?
2.2 Errors in the financial data?
2.3 Insufficient technical or economic reports?
2.4 Delayed response to your invitation?
2.5 Improper behavior by one of our employees?
Communication difficulties with the staff in
2.6
charge?
2.7 Lack of information?
Other? (Please Specify)
2.8
2.9 In order to better evaluate the data, please mention certain events, which annoyed you.
The quality of information provided to you by our organization, as far as our cooperation
4.2
is concerned
As our discussion about inability to hire sufficiently qualified and knowledgeable staff to manage
the new retail stores. We decided to train 2 sales representative that have excellent company and
product knowledge, as well as customer service skills whom interested taking the new role, but as
neither of the two customer service representatives have managerial skills nor knowledge, we provide
the training to the sales representatives.
Please find attached our Training reports. I describe summary of the training to be provided and
outcomes, location, costs and duration as applicable.
Please let me know when we can have started the training as the new retail outlets in dire need of
new manager.
Thank you.
Operation Manager
Attachments
As our discussion about the training provided to the new manager for branch retails.
Please find attached our Risk Monitoring report regarding performance our new manager and the
relation with the training that we provided.
Obviously the training we provided yield some excellent result even though there is some
improvement needed for the new Manager of Sydney branch retail. I have no doubt she will be more
get used to her new job and make less mistakes.
Kindly Regards,
Operation Manager
Attachment