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Accounts where CRA rating is not done / not updated CBS->CUSTOMER MANAGEMENT->CREDIT RATING CODE : Both
CRA Rating
in system Score and rating have to be fed for CIF and all the accounts under the
CIF
CBS->CUSTOMER MANAGEMENT->CREDIT RATING CODE : Latest
CRA Rating Accounts where CRA rating is more than 1 year old
CRA rating to be updated
Valuation of Primary and Accounts where Primary / Collateral Security is NIL in CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Collateral Securities CBS (Accounts with O/s > Rs.50,000) >Customer->Amend/Create
Valuation of Primary and CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Accounts where valuation date is not recorded in CBS
Collateral Securities >Customer->Amend/Create
Valuation of Primary and Accounts where valuation date is more than 3 years CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Collateral Securities old >Customer->Amend/Create : Latest valuation date should be fed
KCC- Accounts where MDL Limit has not been
Review / Renewal
renewed accounts with limit > Rs.25000 CBS-KCC ACCOUNTS AND SERVICES-CREATE
KCC - Accounts where annual review date is blank in
Review / Renewal
CBS accounts with limit> Rs. 25000 CBS-KCC ACCOUNTS AND SERVICES-CREATE
KCC - Accounts where annual review is older than 1
Review / Renewal
year accounts with limit>Rs. 25000 CBS-KCC ACCOUNTS AND SERVICES-CREATE
Other CC loan accounts where renewal date not
Review / Renewal
captured in system (accounts with limit >Rs.50,000) CBS-KCC ACCOUNTS AND SERVICES-CREATE
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Details of EM creation not recorded in CBS (Accounts CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Creation of Mortgage
with O/s > Rs.50,000) >Customer->Amend/Create
Home loan accounts where em not created after 18 CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Creation of Mortgage
months of sanction >Customer->Amend/Create
Pre-sanction Inspection Incorrect CERSAI Search ID recorded in LOS Mistake done in LOS – Can not be rectified now. To ensure for non-
recurrence in future.
CBS->DL/TL Accounts and Services->Loan Tracking->Additional Details
CGTMSE Eligible accounts not covered under CGTMSE
- CGTMSE Flag should be 'YES'
Accounts where CG PAN no. is not recorded in
CGTMSE
system CBS->DL/TL Accounts and Services->Loan Tracking->Additional Details
ECGC ECGC flag in CBS has not been enabled correctly
CBS->DL/TL Accounts and Services->Loan Tracking->Additional Details
Registration number not recorded in system CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Charge with RTO Authorities
(Accounts with O/s > Rs.50000) >Customer->Amend/Create
Vehicle details not captured in system (Accounts with CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Charge with RTO Authorities
O/s > Rs.50000) >Customer->Amend/Create
Tractor loan accounts overdue for RC book CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Charge with RTO Authorities
submission (Accounts with O/s > Rs.50000) >Customer->Amend/Create
Insurance details not captured in CBS system
Insurance
(Accounts with O/s > Rs.50000) CBS->DL/TL Accounts and Services->Insurance
Insurance expired but renewal details not updated in
Insurance
system (Accounts with O/s > Rs.50000) CBS->DL/TL Accounts and Services->Insurance
Outstandings are more than insurance cover amount CBS->DL/TL Accounts and Services->Insurance : 110% of loan amount
Insurance
(Accounts with O/s > Rs.50000) or outstanding which ever value higher should be insured and fed in CBS
CBS->DL/TL Accounts and Services->Insurance - To be taken up with
the borrower/Insurance Co. and get the revised insurance policy with our
Accounts where bank's interest is not noted in the
Insurance Bank's name duly mentioned as financing bank.
insurance policy
ALL Home Loan accounts which are not covered under Suraksha should
Insurance Home loan accounts not covered under suraksha
be covered under Suraksha
ROC with Ministry of CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
ROC - Charge details not recorded in CBS
Corporate Affairs >Customer->Amend/Create
ROC with Ministry of Reasons for delay in ROC filing should be noted and kept on record -
Accounts where ROC filed after 30 days of sanction
Corporate Affairs Proper follow up to be made with the borrower to avoid such delay.
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Demand Loans / Overdrafts Limit set up in the account exceeds the face/market CBS – Check Drawing Power / Security Value : Approval might be
against Securities value of security pending
Demand Loans / Overdrafts Limit and Outstanding in the account is zero but CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
against Securities security not withdrawn and collateral not deactivated >Customer->Amend > Discharge > Authorize
Loan against deposits where lien has not been CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Lien on Deposits
marked >Customer->Amend/Create
Loan against deposits where lien amount is less than CBS->DL/TL Accounts and Services->Security (Primary/Collateral)-
Lien on Deposits
the outstanding >Customer->Amend/Create
Agri. Interest subvention subsidy credits to respective BGL accounts
Subsidy BGL account debited , credited to individual should be claimed and reconciled. Govt. sponsored subsidy should be
Subsidy
SB / CA accounts credited to non-operative SB accounts or zero rate TDR and to be
adjusted towards the final instalment of loan amount.
Rejected subvention claims not recovered from
Subsidy
borrowers Should be recovered and BGL account to be reconciled.
Migration to SAMB/SARB NPA > Rs.10 lacs not transferred to SARB All eligible accounts should be migrated to SARB
Customer Acceptance &
Customers with none or improper KYC documents
Identification Update CIF with full KYC details
Either incorporate PAN no. in CIF amend or feed Form 60/61 in
Customer Acceptance & Individual customers where PAN number and form-
Deposit CC/OD Amend Tabbed Screen. ( Bulk upload utility is available
Identification 60/61 are not available/ not recorded in CBS
in http://10.73.0.201/)
Customer Acceptance & Rectify PAN no. in CIF amend screen and click on fetch (available for
Individual customers with invalid PAN numbers
Identification Users with capability level 9)
Customer Acceptance & Accounts of non-personal customers opened under Existing account to be closed and a new Current account to be opened
Identification personal- public-others under a new non personal CIF
List of account of companies where PAN details are If the CIF is of a company, incorporate company PAN no. other wise,
Customer Acceptance &
not obtained/not recorded in CBS, Customers opened amend customer category as applicable (Verification of company can
Identification
under wrong category as Company be done from mca.org.in site)
Customer Acceptance & Small accounts (financial inclusion with balance more Arrange to obtain full KYC and convert the existing small account to
Identification than Rs. 50000) full set of KYC not obtained Normal SB account / BSBDA after updating KYC .
Customer Acceptance & Staff accounts - where PF-index is not recorded in Update the PF index in CIF amend. If the account does not belong to
Identification CBS staff, then change the customer category to personal public others
Customer Acceptance & Staff accounts - where pan numbers are not recorded
Identification in CBS Update valid PAN no.
Submission and
Account opening forms not sent to LCPC / not
resubmission of AOFs to For detailed procedure on dispatch of AOFs to LCPC please refer to
acknowledged by LCPC
LCPC Knowledge Base link available in Hyderabad Circle site >CPCs> LCPC.
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Submission and
Delay in submission of account opening forms to
resubmission of AOFs to
LCPC (greater than 10 days)
LCPC Cannot be rectified . However, ensure timely dispatch of AOFs in future.
De-Duplication of multiple Multiple non personal CIF with identical name & Please refer to circular Sl. No. : 1607/2016 – 17, Circular No. :
CIFs identical PAN NBG/BOD-KYC/118/2016 – 17 Dated 14.03.2017.
De-Duplication of multiple Please refer to circular Sl. No. : 1607/2016 – 17, Circular No. :
Non personal CIF with Identical name & different PAN
CIFs NBG/BOD-KYC/118/2016 – 17 Dated 14.03.2017.
CBS-CUSTOMER MANAGEMENT-AMEND : Update the risk category of
Risk categorisation List of Customers where risk category code is blank
the customer
High risk Customers not opened as High risk / risk CBS-CUSTOMER MANAGEMENT-AMEND : Update the risk category of
Risk categorisation
not reviewed the customer
CBS-CUSTOMER MANAGEMENT-AMEND : Update the risk category of
Risk categorisation Low risk Customers opened as High risk
the customer
CBS-CUSTOMER MANAGEMENT-AMEND : Update the risk category of
Risk categorisation Low risk Customers opened as Medium risk
the customer
Low Risk Customers where KYC details not updated CBS-CUSTOMER MANAGEMENT-AMEND : Update the latest KYC of
Risk categorisation
for more than 10 years the customer
Medium risk Customers where KYC details are not CBS-CUSTOMER MANAGEMENT-AMEND : Update the latest KYC of
Risk categorisation
updated for more than 8 years the customer
High risk Customers where KYC details are not CBS-CUSTOMER MANAGEMENT-AMEND : Update the latest KYC of
Risk categorisation
updated for more than 2 years the customer
Risk categorisation List of Customers with threshold limit zero or blank
CBS-CUSTOMER MANAGEMENT-AMEND : Update the Threshold limit
Handling of Inoperative Inoperative accounts activated in last one year CBS – Updation of KYC and recording the details of accounts in
Accounts without updating KYC details Cheque Referred & Returned Register before passing payment .
List of pension accounts where life certificate has not
Pension Accounts
been obtained CBS > APPS > Pension >Submit Life Certificate and to be Authorized
Ineligible Savings Bank Government Organizations cannot open Savings account for Budgetary
Probable Ineligible Savings Bank - Govt. accounts
Accounts Allocation After intimating the customer, open current account and close
the SB account . Refer to point no. 28 SB Accounts of Non Individuals
in page no. 31. Circular Sl No. 758/2017-18 dated 04.10.2017
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Recover the amount from the customer to square off the position . For old
DDPs List of DDP's returned unpaid entries , please take up with Service Desk for defreezing DDP BGL
account and post reversal entries on the same day. - To verify the report
daily
Locker accounts where CIF-score is blank or is less CBS->CUSTOMER MANAGEMENT->AMEND->LATEST KYC DETAILS
Security & Safe Custody
than 110 TO BE UPDATED
List of locker holders where periodical updation of
Security & Safe Custody KYC details has not been done as per risk category CBS->CUSTOMER MANAGEMENT->AMEND->LATEST KYC DETAILS
of the hirer TO BE UPDATED
CBS->CUSTOMER MANAGEMENT->AMEND->LOCKER HOLDER
List of customers where locker holder flag is not
Security & Safe Custody ->SELECT YES for Locker Hirers and Select NO for those who are not
updated in CBS
locker hirers (SDV to be closed for surrendered lockers)
CBS->SDV/SC ENQUIRY->LOCKER NOMINEE DETAILS (AVAILABLE
Locker module- nomination details not captured in
Security & Safe Custody FOR USER TYPES OTHER THAN 40/45/50/60)->CREATE NOMINEE
CBS
DETAILS (SCREEN NO 35085)
CBS->SDV/SC ACCOUNT MAINTENANCE PROMPT->ACCOUNT
Mode of operation not recorded in CBS for locker
Security & Safe Custody DETAILS (SCREEN 35110) enter CIF of second locker hirer and also
operation
select Mode of Operation as E or S in same screen.
Standing Instructions not set up in CBS to ensure CBS-DEPOSIT CC/OD-SWEEPS/STANDING ORDERS-CREATE
Security & Safe Custody
auto recovery of locker rent as on 02nd April STANDING ORDERS-SELECT SDV/SC OPTION
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List of locker accounts where recovery of charges is If SI on 02 nd April is failed, then enquire for fee in arrears from SDV /SC
Security & Safe Custody – Account Enquiry menu > Note own the arrears in fee, charges and
in arrears
Taxes amount and Recovery from menu - SDV/SC – Financial
Transaction prompt .
Matured PPF account, if not claimed within 1 year or not extended within
1 year with subscription , then automatically after 1 year , the account has
Public Provident Fund (PPF) List of matured PPF accounts
to be extended without subscription. CBS > Deposit CC /OD >Amend >
PPF Maturity Extension SCR No. 002012
Public Provident Fund (PPF) PPF accounts under non personal customer_type To be closed after intimating the customer
List of PPF (HUF) accounts opened prior to Might be due to migration error . Verify the account opening form and
Public Provident Fund (PPF) extend maturity period without subscription (every block of 5 years) . Can
13.05.2005 - matured but not yet closed
be closed by customer anytime if claimed later by subscriber even after
extension .
List of PPF (HUF) accounts opened prior to Might be due to migration error . Verify the account opening form and
Public Provident Fund (PPF)
13.05.2005 - to be closed on maturity extend maturity period without subscription (every block of 5 years) . Can
be closed by customer anytime if claimed later by subscriber even after
extension .
List of PPF (HUF) accounts opened prior to Might be due to migration error . Verify the account opening form and
Public Provident Fund (PPF) extend maturity period without subscription (every block of 5 years) . Can
13.05.2005 - matured and extension allowed
be closed by customer anytime if claimed later by subscriber even after
extension .
List of PPF (HUF) accounts opened after 13.05.2005 Might be due to migration error . Verify the account opening form and
Public Provident Fund (PPF) extend maturity period without subscription (every block of 5 years) . Can
not closed
be closed by customer anytime if claimed later by subscriber even after
extension .
Sukanya Samriddhi Account Sukanya Samruddhi Account - KYC of natural/legal Obtain KYC documents of guardian and feed the same in CBS-
Scheme 2014 guardian not obtained / KYC non compliant CUSTOMER MANAGEMENT -AMEND
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Natural/ Legal guardian may open two accounts in the name of two girl
Sukanya Samriddhi Account Sukanya Samruddhi Account - more than two
children. Third account in case of twin girl as second birth or if first birth
Scheme 2014 accounts opened under SSA
itself results in three girl children. - 3 accounts can be opened under
special circumstances i.e., twins in second delivery or triplets in first
delivery.
Sukanya Samriddhi Account Sukanya Samruddhi Account - minimum deposit of Advise the customers to deposit minimum annual contribution. Now Rs.
Scheme 2014 Rs.1,000 per annum not observed 250/- is the minimum deposit amount per annum.
Take up with the controller to arrange for security officer visit and submit
Security Officer Visit & Laid down periodicity of Security Officer's visit not the rectification remarks in the online security officer visit site. State Bank
Compliance of Observations adhered to Times > Departments 2 > Security Department >Click on Security
Audit and login with PF based credentials.
Check in Single Sign On, submit the compliance remarks online in the
Security Officer Visit &
Security Officer's visit not yet closed site and ensure to confirm by CM ( CR & Risk) - Update the compliance
Compliance of Observations
remarks online in the site
Customer Acceptance & Other Savings Bank deposit A/C under same CIF not
After opening BSBDA account, Normal Savings Account to be closed
Identification closed within 30 days from the opening of BSBD A/C
within 30 days
Customer Acceptance & Obtain full KYC documents and convert the small account into normal SB
Small Accounts with balance exceeding Rs. 50000
Identification account
Small Accounts opened prior to 24 months still
Customer Acceptance &
continuing without converting it to BSBD/ regular SB Obtain full KYC documents and convert the small account into normal SB
Identification
account account
Branch visits not carried out by CM(Admin) as per Take up with the controller to arrange for periodical branch visits and
Controllers Visit System
periodicity submit the remarks in Controller Visit System
Branch visits not carried out by CM(Rural) / Take up with the controller to arrange for periodical branch visits and
Controllers Visit System
CM(CRNPA) as per periodicity submit the remarks in Controller Visit System
Branch visits not carried out by AGM (RBO) as per Take up with the controller to arrange for periodical branch visits and
Controllers Visit System
periodicity submit the remarks in Controller Visit System
After submission of Compliance remarks by branch , ensure the report is
Controllers Visit System Visit report not finally submitted by the controllers closed by controllers within TAT. ( Hyderabad Circle site – Single Sign On
– Controllers Visit System )
After submission of Compliance remarks by branch , ensure the report is
Visit report of controllers pending for branch
Controllers Visit System closed by controllers within TAT. ( Hyderabad Circle site – Single Sign On
compliance
– Controllers Visit System )
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Follow up & Reconciliation of Outstanding entries in 98571 - Sys Sus Rejected Monitor Audit BGL reports daily and reconcile on daily basis . To maintain
accounts Trickle Feed a register for all BGL accounts for monitoring balances.
Follow up & Reconciliation of Monitor Audit BGL reports daily and reconcile on daily basis . To maintain
Outstanding entries in 98575 - OLRR dishonour A/c
accounts a register for all BGL accounts for monitoring balances.
Recover from customer and reverse the entries in 98581. Open ATM
Follow up & Reconciliation of Outstanding entries in 98581 - ATM Cash disbursed
Overdraft account if the amount exceeds 3000 /-. Reference circular
accounts Cust A/c not debited
Sl.No.747/2012-13, dated 17.10.2012.
All entries in 98582 will contain details of account number and transaction
Follow up & Reconciliation of Outstanding entries in 98582 - Cust A/c debited ATM
date and transaction number, to be reversed to customer account based
accounts cash not disbursed
the above data.
Follow up & Reconciliation of Outstanding entries in 98593 - RTGS Rejected Txns Monitor Audit BGL reports daily and reconcile on daily basis . To maintain
accounts A/c a register for all BGL accounts for monitoring balances.
Follow up & Reconciliation of Please refer the following link for content … State Bank Times > My
Outstanding entries in 99512 - Batch posting - OLRR Workplace > Knowledge Hub > Book Briefs , Condensations > Booklet
accounts
DAY to Day Handing of Cash at Branches and Reconciliation of Cash
Errors.
FOR FEED BACK /
SUGGESTIONS 9963550311 – B SAVITHRI, CM (FACULTY) 9581777202 – I SUSHMA,MANAGER (FACULTY)
PLEASE REACH US ON : 9591411655 – K SADASIVA RAO, CM (FACULTY) 9959587788 – P DHANUNJAYA RAO, CM(FACULTY)
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