Pulse

Quick Reference Guide for your Phone

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Contents
Introduction to your Commander Pulse Keystation 4

Answering and making calls 5

Transferring calls 5

Re-directing calls 6

Line diverts 6

Station diverts 7

Answering machine 7

Voicemail 8

Personal speed dials 8

System speed dials 9

Introduction to your Commander Pulse DECT Phone 10

Making calls 11

Handsfree calls 12

Voicemail 12

Standard phone operation 14

Making calls 14

Line diverts 14

Station diverts 15

Voicemail 15

Speed dialling 16

Table of features 17

3
Introduction to
your Commander
Pulse Keystation
Welcome Commander
The Commander Pulse is a very powerful Pulse Keystation
communication system that provides a
comprehensive solution for both voice and To get the most from your Commander
data needs. Pulse, we recommend that you use the
Commander Pulse Keystation.
This quick reference guide highlights
some of the many voice facilities that are
provided by the system. With this system
you can use a highly featured Commander
Keystation, an integrated Commander
DECT wireless phone or a standard/
cordless telephone.
Volume Keys 4 Function Keys:
This guide helps you to use each type Program
Message
of phone. Directory
Hands Free Key/Light Network

Mute Key

Message
Handpiece Waiting/Ringing
Indicator

Data Socket and

Handset Socket Display Keys
(underneath)

Scroll/Edit Keys

Programmable Keys
Numeric Keypad C Key
4
How to use your
Commander Pulse
Keystation
Answering and Transferring calls
making calls Note: The following instructions assume
you are on a call
> Answer a call that is ringing on the
keystation using the handset
> Transfer a call to an internal station
Pick up the handset or
Select ‘Internal transfer’
Select ‘Answer the call’ and/or pick up
Select ‘Stn. no.’ and when the call is
the handset
answered
> Answer a call that is ringing on the Select ‘Transfer’
keystation using hands-free
> Transfer a call to an external number
Select ‘Answer the call’
Select ‘External transfer’
> Make an external call Select an available line as indicated by
Pick up the handset “<>” and then
Press Line Key 1, 2 or dial 0 and then Dial the external number and when the
dial the required phone number call is answered
Select ‘Transfer’
> Make an internal call
Select ‘Internal call’ Note: You must have 2 lines available to
use this feature
Select the appropriate station, or
Dial the station number (20 - 23 for
phones, 31 - 34 for DECT handsets)

5

Re-directing calls
Note: The following instructions assume
that your station is ringing
> Deflect a call to another station
Select ‘Deflect the call’
Select ‘Stn. no.’
> Deflect an incoming call to the
answering machine
Select ‘Deflect to voicemail’
> Deflect an internal call to your
Personal voicemail box
Select ‘Deflect to voicemail’
Line diverts
> Divert all calls received on a line
Press the Scroll Down key ( ) until ‘Line
divert’ is displayed
Select ‘Line divert’
Select the line which is to be diverted
Select ‘Divert all calls’
Select the internal station number, or
Press ‘Answering machine’ (to divert
calls to the answering machine )
> To cancel ‘Divert all calls’ on a line
Select ‘Cancel line divert’
Select the line
Select ‘Divert all calls’
> Divert calls received on a line when all
the answering phones are busy
Press the Scroll Down key ( ) until
‘Line divert’ is displayed
6
Select ‘Line divert’
Select the line
Select ‘Divert when busy’
Select the target station number, or
Press ‘Answering machine’ (to divert
calls to the answering machine)
> To cancel ‘Divert when busy’
Press the Scroll Down key ( ) until
‘Line divert’ is displayed.
Select ‘Line divert’
Select the line
Select ‘Divert when busy’
> Divert calls on a line when it is not
answered
Press the Scroll Down key (
‘Line divert’ is displayed.
) until
Select ‘Line divert’
Select the line
Select ‘Divert on no answer’
Select the target station number, or
Press ‘Answering machine’ (To divert
calls to the answering machine)
Note: By default, all incoming calls are
‘divert on no answer’ to the answering
machine
> To cancel ‘Divert a call’ on no answer
Press the Scroll Down key ( ) until
‘Line divert’ is displayed.
Select ‘Line divert’
Select the line
Select ‘Divert on no answer’
Station diverts
> Divert all calls to a station
Press the Scroll Down key ( ) until
‘Station divert’ is displayed.
Select ‘Station divert’
Select ‘Divert all calls’
Select the station (to divert internally), or
Dial ‘0’ and the target external number
(to divert externally) or
Press ‘Divert to voice mail’ (to divert to
the station’s voicemail box)
Note: You must have 2 lines available to
divert externally
> To cancel ‘Divert all calls’
Select ‘Cancel divert’
> Divert calls when your station is busy
Press the Scroll Down key ( ) until
‘Station divert’ is displayed.
Select ‘Station divert’
Select ‘Divert when busy’
Select the station (to divert internally), or
Dial ‘0’ and the target external number
(to divert externally) or
Press ‘Divert to voicemail’ (to divert to
the station’s voicemail box)
Note: You must have 2 lines available to
divert externally
> To cancel ‘Station divert on
no answer’
Press the Scroll Down key ( ) until
‘Station divert’ is displayed
Select ‘Station divert’
Select ‘Divert on no answer’
Answering machine
> Retrieve messages from the
answering machine
Select ‘Ans/Machine messages’
Select ‘Answering machine’ or dial 9.
You will be prompted to
Enter the Password (1111 in default),
followed by #
Select ‘Play’
Note: In default, all incoming calls are
‘divert on no answer’ to the answering
machine (see Line diverts on Page 6 if
you want to change this setting)
> Change the answering machine
Password
Press the ‘Message’ key
Dial 9 for the answering machine
Enter the existing password, (default is
1111), followed by #
Press the Scroll Down key ( )
Select ‘Change password’ and
Enter your new password (up to 8 digits
long - e.g. 12341234)
Select ‘Confirm’
7
 Press the Scroll Down key ( )
Voicemail
Select ‘Change password’ and
> To enter a personal greeting Enter your new password (up to 8 digits
Press the ‘Message’ key long - e.g. 12341234)
Select the station from the menu Select ‘Confirm’
Then enter your voicemail box password
followed by # Personal speed dials
Select ‘Greetings’
> Program your personal speed dial list
Follow the text and voice prompts to
– numbers and names
enter and check your greeting
Press the ‘Directory’ key, then
> To turn on your voicemail Select ‘Personal entries’
‘Divert on no answer’ to the voicemail is Select the location you want to
automatically set when a voicemail box program, and
is allocated to your station
Enter the number
You may also select the other divert
options as required Select ‘Confirm’

Press the Scroll Down key ( ) until When prompted to enter a name
‘Station divert’ is displayed Press 2 once for A, twice for B, three
Select ‘Station divert’ times for C;

Select ‘Divert when busy’ or ‘Divert press 3 once for D, twice for E, three
all calls’ times for F; and so on.

Select ‘Divert to voicemail’ Wait two seconds for the screen cursor
to move on before entering the next
> Retrieving messages from your letter. A maximum of ten characters per
voicemail box name (including spaces) is allowed.

Select ‘New voice messages’ On completion of the name

Select the station from the list. You will Select ‘Confirm’
be prompted to enter your voicemail box Press the ‘Handsfree’ key to finish
password, followed by # programming
Select ‘Confirm’
> Dial a number from your personal
speed dial list
> Change your voicemail box password
Press the ‘Directory’ key, then
Press the ‘Message’ key
Select ‘Personal speed dial’
Enter your station number
Select the desired location and the
Enter your existing password, (default is number will be dialled
1111), followed by #

8
System speed dials
Any station can program the 99 system
speed dial numbers.

> Program system speed dial list

– numbers and names
Press the ‘Directory’ key, then
Press the Scroll Down key ( )
Select ‘System entries’ and then
Select the location you want to
program, and
Enter the number, and then
Select ‘Confirm’.
When prompted to enter a name
Press 2 once for A, twice for B, three
times for C;
Press 3 once for D, twice for E, three
times for F; and so on.
Wait two seconds for the screen cursor
to move on before entering the next
letter. A maximum of ten characters per
name (Including spaces) is allowed. On
completion of the name
Select ‘Confirm’
Press the ‘Handsfree’ key to finish
programming

> Dial a number in the system speed

dial list
Press the ‘Directory’ key, then
Select ‘System speed dial’
Enter the first letter of the name
Select the entry and the number will
be dialled

9
Introduction to your
Commander Pulse
DECT Phone
Commander Pulse
DECT Phone
To get the most from your Commander
Pulse, we recommend that you use the
Commander DECT phone.

Soft Keys
Navigation Key
Talk Key On/Off and End Key

Star Key Hash, Lock & Pause Key

Recall and Calls Key
Internal Key

Services Key

10
How to use your
Commander
DECT Phone
Making calls > Answer a call
Press to answer the call
> Make an external call
Note: Picking a ringing phone out of its
Press the key and listen for
base changer will answer that call.
dial tone
Obtain a free line by dialing 0, then enter Turning off the ringer: Press ‘Silent’
the number you wish to dial when the phone is ringing to turn off the
ringer. When the phone is in ‘standby’
> Make an internal call press and hold the key to turn off
Press and listen for dial tone. Dial the ringer for all calls. Press and hold the
the station number (20-23 for phones key again to turn the ringer back on.
and 31-34 for DECT handsets). Out of range warning: If you move too
far away from the base unit during a call,
> Preparatory dialing (pre-dialing) your phone will sound an alert tone. You
For External Calls: need to move closer to the base unit or
your call will be disconnected.
Press ‘0’ followed by the external
number Low battery warning: If your phone
battery is low, it will sound an alert tone.
Press CLEAR to delete an incorrect digit Place your phone on the base unit for
Press to place the call charging as soon as possible or it would
turn off when it is out of battery. Placing
For Internal Calls:
the phone on the base unit for charging
Enter the number you want to call. The will end the current call.
number appears on the display.
Screen illumination: To illuminate the
Press CLEAR to delete an incorrect digit screen while on a call, press the right
Press to place the call arrow key.

> End a call

Press or place the phone on the
base unit or charger

11
 > Call a number in your private or
Handsfree calls shared phonebook
> Use the phone’s ‘handsfree’ speaker Press NAMES
during a call Press to select the PRIVATE or
Select OPTIONS and Press to select SHARED phonebook. Press OK
SPEAKER. Press OK. Select VIEW
You can hear the caller over the Press to scroll to the contact you
handsfree speaker and you can speak wish to call or search by letter
via the microphone
Press
will appear on the display
Repeat the above to switch off > Quick Access to your private
the speaker phonebook
Press up or down to view the
> Storing contacts in your private and phonebook
shared phonebooks
Press to scroll to the contact you
Your phone has a private and a shared wish to call or search by letter using the
phonebook. The information in your keypad
private phonebook is stored in your
Press
handset. The information in your shared
phonebook is the System Sped dial
Note: Quick Access to the shared
list and is common to all phones on your
phonebook is not provided
system.

> Storing names and numbers

Voicemail
Press NAMES
Press to select the phonebook you > Turning on your voicemail
wish to open, PRIVATE or SHARED When you are allocated a voice mailbox
Press OK ‘Divert on no answer’ is automatically
set to your Voice mailbox (see Owners
Press to select ADD ENTRY, and manual for allocating station voicemail
press OK boxes)
Enter the name for the record. You must The Voicemail code is 710
enter a name.
To Divert all your calls to your voicemail
Press box dial 732 followed by 710
Enter the number To Divert on Busy to your voicemail box
dial 733 followed by 710
Note: You must enter the line access
code ‘0’ as the first digit in the Private A message indication symbol
phonebook. You must NOT enter the line appears on your DECT handset and a
access code in the Shared phonebook. broken dial tone is heard when going
Press SAVE

12
 off hook, when a message has been
left in the Answering Machine or the
station’s voicemail. Also the DECT phone
indication light will flash indicating a
message has been left.

> Retrieve messages from your voice

mailbox
Press on a DECT phone
Press
*
Enter your station number (to access the
Answering Machine enter “9”)
You will be prompted to enter your
password (1111 in default), followed by #
Once you are in your voicemail box, the
following codes are used to provide your
voicemail features
91 Records your greeting
92 Plays your greeting
When listening to your greeting key
1 To start playing messages
Once you are replaying your messages key
3 To erase and go to next message
4 To go to start of message
5 To go to previous message
7 To go back 10 seconds
8 To go forward 10 seconds
9 To forward the message
0 To return the call

13
Standard phone
operation
Making calls
> Make an external call
Lift the handset
Obtain a free line by dialing ‘0’
> Make an internal call
Lift the handset
Dial the station number (20-23 for wired
and 31-34 for wireless)
> Transfer external call to an
internal station
Press the Recall key (R)
Dial the station number
Replace the handset
> Put an external call on hold
Press the Recall key (R)
Replace the handset to continue to use
the phone
The call is held for thirty seconds when
the telephone is idle
If the telephone is busy, it will ring when
the handset is replaced
> To retrieve an external call from hold
Lift the handset and dial 719
14
> To park an external call
Press the Recall key (R)
Dial 712
Replace the handset
> To retrieve a call from park
Dial 712 from any phone
The parked call is retrieved
Line diverts
> Divert all calls on a line
Lift handset or use handsfree if available
Dial 792 followed by the line number
(1 or 2)
Dial the station number, or
Dial the external phone number
(including Line access code 0)
followed by #
> Cancel ‘line divert all calls’
Lift handset or use handsfree if available
Dial 792 followed by the line number
(1 or 2)
> Divert line calls when the answering
phones are busy
Lift handset or use handsfree if available
Dial 793 followed by the line number
(1 or 2)
Dial the station number, or
 Dial the external number, (including line
access code 0) followed by #
> Cancel ‘line divert when busy’
Lift handset or use handsfree if available
Dial 793 followed by the line number
(1 or 2)
> Divert calls when the line is not
answered
Lift handset or use handsfree if available
Dial 794 followed by the line number
(1 or 2)
Dial the station number, or
Dial the external phone number
(including line access code 0)
followed by #
> Cancel ‘line divert on no answer’
Lift handset or use handsfree if available
Dial 794 followed by the line number
(1 or 2)
Station diverts
> Divert all calls
Lift handset or use handsfree if available
Dial 732
Dial the station number, or
Dial the external phone number
(including line access code 0)
> Cancel ‘divert all calls’
Lift handset or use handsfree if available
Dial 732
> Divert calls when your telephone
is busy
Lift handset or use handsfree if available
Dial 733
Dial the station number, or
Dial the external number, (including line
access code 0)
> Cancel divert a call on busy
Lift handset or use handsfree if available
Dial 733
> Divert calls when your telephone is
not answered
Lift handset or use handsfree if available
Dial 734
Dial the station number, or
Dial the external phone number
(including line access code 0)
> Cancel ‘divert a call on no answer’
Lift handset or use handsfree if available
Dial 734
Voicemail
> Turn on your voicemail
When you are allocated a voicemail box
‘divert on no answer’ is automatically
set to your voicemail box (see Owner’s
manual for allocating station voicemail
boxes)
The voicemail code is 710
To divert all your calls to your voicemail
box dial 732 followed by 710
To divert on busy to your voicemail box
dial 733 followed by 710
When a message has been left a broken
dial tone is heard when going off hook
15
> Retrieve messages from your
voicemail box
Speed dialling
Lift handset on a standard phone > Program your personal speed dial list
Press
*
Enter your station number (to access the
Lift handset or use handsfree if available
Dial 75
answering machine enter ‘9’)
Enter the location (01-30) where you
You will be prompted to enter your want to store the number
password (1111 in default), followed by #
Dial the number to store
Once you are in your voicemail box, the
Replace the handset
following codes are used to provide your
voicemail features:
> Dial a number from your personal
91 Records your greeting speed dial list
92 Plays your greeting Lift handset or use handsfree if available
Dial 74
> When listening to your greeting, press
Enter the location (01-30) of the number
1 To start playing messages
required and the number is automatically
Once you are replaying your dialled
messages, press
# To pause your message > Dial a number from the system speed
dial list
2 To save and go to next message
Lift handset or use handsfree if available
3 To erase and go to next message
Dial a system speed number (401-499)
4 To go to start of message
5 To go to previous message
6 To erase all messages
7 To go back 10 seconds
8 To divert 10 seconds
9 To divert the message
0 To return the call

16
 Table of features you can use with your Commander
Keystation, standard phones or cordless phones

Feature Code Feature Code

Call Pick-up 727 Night Service on/off 738

Call Waiting Tone Protection 725 (R 725) Page – Keystations 716

Conference Hookflash3 Park R712

Station Divert All 732 xx Pick up parked call 712

Station Divert on Busy 733 xx Redial 77

Station Divert on No Answer 734 xx Do Not Disturb – set/cancel 736

Alarm Call 718 (HHMM) Door Open 731 (R 731)

Alarm Call cancel 718 Station Lock – change code 714 xxx

Reset Telephone 739 Station Lock – lock/unlock 713 xxx

Ring Back R5 External Call Hold Recall (R)

735
Room Monitor 798 Follow Me
(Password) xx

Saved Number Redial 781-785 Divert Recall R722

Speed Dial – personal Speed Dial –

74 (01-30) 401-499
numbers system numbers
Speed Dial / programming
Line 1, 2 Access 0 75 (01-30)
personal numbers
Voice call
Line Divert All Calls 792 (1, 2) 715 xx
(to an individual Keystation)

Line Divert on Busy 793 (1, 2) Voicemailbox number 710

Line Divert on No Answer 794 (1, 2) Voicemail – retrieving

17
 Notes

18
Commander Pulse Quick Start Guide
® Commander is the registered trademark of
Commander Australia Limited ACN 082 384 343
This manual is not to form part of any order or contract.
The telecommunications services described in this
publication are subject to availability and may be modified
from time to time. Commander reserves the right to
alter without notice the specification, design, price or
conditions of supply of any product or service.
CDR1186 07/06 S/I 761/82