The ITIL® V3 Foundation Certificate – v2_v3 Differences

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Document Details
Document Name: The ITIL® V3 Foundation Certificate – v2_v3
Differences_v.3.0.doc

Purpose of Document: Details of the key differences between v2 Foundation and

v3 Foundation to help ATOs produce their v3 Foundation
course material

Document Version Number: 3.0

Document Status: Live

Document Owner: ITIL Chief Examiner

Prepared by: ITIL Chief Examiner

Date of first draft: 28 June 2007

Date Approved: July 9, 2007

Approved by: Qualification Board

Next Scheduled review date: None planned

Version History
Version Date Change / Reasons for change / Comments:
Number: Approved:
3.0 July 9, 2007 New document

Distribution List
Version Name Title / Company
3.0 Examination APM Group (AMPG)
Institute Information Systems Examination Institute (ISEB)
Examination Institute for Information Science (EXIN)
information Loyalist College

ITIL® Foundation Certificate v2_v3 Differences – 9th July 2007

Version 3.0 (Status – Live) Page 1 of 8 Document owner – Chief Examiner
© The APM Group Limited 2007
 DIFFERENCES BETWEEN ITIL® V2 AND V3 CONTENT THAT ATO
TRAINERS SHOULD FOCUS ON TO PREPARE FOR THE CLASSROOM

This is taken from the full foundation syllabus

Included are approximate time durations trainers may need to spend on teaching the new content in
the V3 Foundation course and are based on a prorate of the recommended times for full units. This
may be helpful in gauging how much intellectual investment might be needed for trainers. This will
be dependent on how an ATO chooses to combine and teach the various learning unit elements,
and so should be used as a loose guide only.

Content Difference Brief Description

Service Management as a Practice New teaching material time approx
1 hour
• Describe the concept of Good Practice (SS, SD, ST, New concepts for v3
SO, CSI 1.2.2)
• Define and explain the concept of a Service (SS, SD,
ST, SO, CSI 2.2.1)

• Explain the process model (SD 3.6.4) 25% new content that includes the
lifecycle elements
Service Lifecycle New teaching material time approx
1 hour 30 minutes

ITIL® Foundation Certificate v2_v3 Differences – 9th July 2007

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 • Briefly explain the Service Lifecycle (SS 1.2.3, 2.5.1, Partially new. The main goals and
SD 1.2.3, ST 1.2.3, SO 1.2.3, CSI 1.2.3) objectives have only slightly new
• Describe the structure, scope, components and interfaces content which ties it into the
of the ITIL Library (SS, SD, ST, SO 1.2.3, 2.4.2, CSI service lifecycle
1.2.3, 2.4.3)
• Account for the main goals and objectives of Service
Strategy (SS 1.3)
• Account for the main goals and objectives of Service
Design (SD 2.4.1, SD 3.1)
• Briefly explain what value Service Design provides to the
business (SD 2.4.3)
• Account for the main goals and objectives of Service
Transition (ST 2.4.1)
• Briefly explain what value Service Transition provides to
the business (ST 2.4.3)
• Account for the main goals and objectives of Service
Operations (SO 2.4.1)
• Briefly explain what value Service Operation provides to
the business (SO 2.4.3)
• Account for the main goals and objectives of Continual
Service Improvement (CSI 2.4.1, 2.4.2)
• Briefly explain what value Continual Service Improvement
provides to the business (CSI 2.4.5)
Key Concepts New teaching material time approx
1 hour
• Utility and Warranty (SS 2.2.2, 3.1.3, ST 3.1.2) New content for V3
• Resources and Capabilities (SS 3.2.1)
• Service Portfolio (SS 4.2.3, SD 3.6.2)

• Business Case (SS 5.2.1, CSI 4.4.1) Partially new content

• Risk (SS 9.5.1, CSI 5.6.3.2)
• Service Model (SS 7.2.1, SD 3.3, ST 4.5.4.1)
• Service Design Package (SD 3.6.1) New concept - Most content will
not be new within the SDP but the
concept of having one is new
• Service Knowledge Management System (SKMS) (ST 4.7.4.2, SKMS is new for V3 but includes
SO 4.4.7.2) data repositories such as CMDB
and KEDB that are not new to v3.
What changes here is the structure
of how information is used to feed
a higher level of knowledge
management
• Seven R’s of Change Management (ST 4.2.6.3) Structure of content is new for v3
• Event (SO 4.1) – principles of these are not new

ITIL® Foundation Certificate v2_v3 Differences – 9th July 2007

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 • Alert (SO 4.1)

Key Principles New teaching material time approx

30 minutes
Service Strategy New concept and content
• Explain how Service Assets are the basis for Value
Creation (SS 3.2.1)
• Describe basics of Value Creation through Services (SS
3.1.1, 3.1.2)

Service Design Fair bit of new content.

Discuss the five major aspects of Service Design (SD 3.6) Requirements area is not new but
• Service Portfolio Design has been expanded quite a bit in v3
• Identification of Business Requirements, definition
of Service requirements and design of Services
• Technology and architectural design
• Process design
• Measurement design
• Distinguish between different sourcing approaches
and options (SD 3.11.1 & Table 3.1)

Service Transition New content for v3

• Explain the Service V model (ST 4.4.5.1, 4.5.4.7)

Service Operation Not entirely new but ties into the

• IT Services versus Technology components lifecycle
• Stability versus Responsiveness

Continual Service Improvement Not entirely new but ties into the
• Explain the Continual Service Improvement Model (CSI lifecycle
2.4.4)
• Understand the role of measurement for Continual
Service Improvement and explain the following key
elements:
• Business value (CSI 3.7.2)
• Baselines (CSI 3.7.1)

Processes New teaching material time approx

1.5 hours
Service Strategy Financial and demand management
Outline the four main activities in the Service Strategy process are not new to V3, but have new
• Define the market (SS 4.1) components within.
• Develop the offerings (SS 4.2)
• Develop strategic assets (SS 4.3)
• Prepare for execution (SS 4.4)
ITIL® Foundation Certificate v2_v3 Differences – 9th July 2007
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 State the objectives, basic concepts and roles for:
• Service Portfolio Management (SPM) (SS 5.3, 5.4,
11.2.1)
• Demand Management (SS 5.5)
• Financial Management (SS 5.1, 5.1.2)
Service Design All other SD processes covered at
• Information Security Management (ISM) (SD 4.6.1, the foundation level are not new to
4.6.4, 6.4.10) V3
• Supplier Management (SD 4.7.1, 4.7.4, 6.4.11)
Service Transition Only the Asset and Deployment
State the objectives, basic concepts and roles for: areas of these ST processes are
• Service Asset and Configuration Management (SACM) new to V3. All other processes in
(ST 4.3.1, 4.3.4, 6.3.2.4) ST covered at foundation level are
• Release and Deployment Management (ST 4.4.1, not new.
4.4.4, 6.3.2.8, 6.3.2.9, 6.3.2.10)
Service Operation All other SO processes covered at
State the objectives, basic concepts and roles for: the foundation level are not new to
• Event Management (SO 4.1.1, 4.1.4, 6.5.5) V3
• Request Fulfilment (SO 4.3.1, 4.3.4, 6.6.7)
• Access Management (SO 4.5.1, 4.5.4, 6.6.9)
Continual Service Improvement The process elements are not new
Explain the high level objectives, basic concepts, process but the structure is.
activities, roles and metrics for:
• The 7 step improvement process (CSI 3.7.3, 4.1.1
6.1.1, 6.1.2, 6.1.3)
Functions New teaching material time approx
30 minutes
State the role, objectives and organisational overlap of: All other functions covered at a
• The Technical Management function (SO 6.3.1, foundation level are not new
6.3.2)
• The Application Management function (SO 6.5.1,
6.5.2)
• The IT Operations Management function (IT
Operations Control and Facilities Management) (SO
6.4.1, 6.4.2)
Roles New Teaching material time
approx 45 minutes
Account for the role and the responsibilities of the All other roles covered at the
• Service owner (ST 6.2.1, CSI 3.3, 6.1.4) foundation level are not new

Recognize the RACI model and explain its role in

determining organisational structure. (SD 6, CSI 6.2)

ITIL® Foundation Certificate v2_v3 Differences – 9th July 2007

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 Technology and Architecture New teaching material time approx
30 minutes
The purpose of this unit is to help the candidate to New for V3, but is often discussed
• List some generic requirements for an integrated set of in classes today via the current PPT
Service Management Technology (SD 7.1, ST 7, SO concept
7.1)
• Understand how Service Automation assists with
integrating Service Management processes (SS 8.1)

ITIL® Qualification scheme Not examinable but new in the

syllabus for v3.
The purpose of this unit is to help the candidate to
• Explain the ITIL® Qualification scheme, distinguish
between the purposes of the two intermediate
streams, mention the included certificates and
diplomas, and understand the different options for
further training (Non examinable).

The recommended study period for this unit is minimum 15

minutes.

ITIL® Foundation Certificate v2_v3 Differences – 9th July 2007

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