Contact
Serena Lee
www.linkedin.com/in/lssy Fraud Chargebacks Support Assistant at Online Republic
(LinkedIn) Auckland, New Zealand

Top Skills Summary

Member of ACAMS
"A ship in harbor is safe — but that is not what ships are built for.” —
Banking
John A. Shedd
Finance

Languages - An organised and detailed-minded person with proven banking and

English (Full Professional)
Chinese (Native or Bilingual)
Certifications
customer facing skills;
- Dedicated and passionate in achieving my goals and enjoy working
in teams;

Certificate of Participation AML

Foundation (v2) - More than four years of banking experience and have gained
significant experience in structuring and formulating new businesses,
preparing credit proposals, maintaining and expanding client
relationships, and handling Know-Your-Customer (KYC) regulations
and compliance related issues;

- Currently a master student at The University of Auckland,

specialising in professional accounting;

- Upon completing my master degree, I hope to utilise my education

knowledge and previous working experience to pursue my career in
the corporate world

Experience
Online Republic
Fraud Chargebacks Support Assistant
February 2019 - Present 
Auckland, New Zealand

- To review and process the number of dispute/fraud chargebacks received by

the group
- Monitoring any transactions from risky countries
- Responding to merchant and customers to verify
charges

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HSH Nordbank
3 years 9 months

Assistant Vice President

March 2018 - September 2018 (7 months)
Shipping Origination Department
- Solicited new business;
- Maintained relationship with existing and potential clients;
- Prepared credit proposals and KYC documents;
- Worked closely with other departments (e.g. Credit Risk Management and
Capital Markets) in structuring, assessing and executing new business; and
- Built and maintained contacts in the maritime and ship financing communities
by attending the Marine Money in Singapore and Hong Kong, the ALMC in
Hong Kong and many other seminars and networking events organized by
different associations and law firms.

Associate
2015 - February 2018 (3 years 2 months)
Hong Kong

- Assisted senior relationship managers to solicit new business;

- Assisted the Origination Department to maintain client databases and to work
on projects relating to clients (e.g. refinancing, restructuring, loan syndication);
- Prepared KYC documents for account opening and periodic reviews; and
- Built and maintained contacts in the maritime and ship financing communities
through various events.

EFG Bank
Associate
2014 - 2015 (2 years)
Account Documentation Department
- Carried out KYC on clients, including individual and corporate clients
- Review client documents for Professional Investors, Private Banking clients,
and Discretionary Management Services; and
- Provided operational supports on assignments related to client account
documents matters (e.g. FATCA).

Hang Seng Bank

Customer Service Officer
July 2013 - December 2013 (6 months)
Hong Kong

Global Trade Receivables Finance Department

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- Issued LCs and bills;

- Resolved discrepancies in documents with clients;
- Assisted Unit Manager in marketing activities; and
- Built solid foundation on trade products and identifying risks associated to
different products and processes.

Education
The University of Auckland
Master of Professional Accounting, Accounting · (2018 - 2020)

The University of Hong Kong

Economics · (2010 - 2013)

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