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James Ryan Janabajal

377 San Rafael III Noveleta, Cavite


Mobile: +63-927-653-2455 Office: +63-46-476-2802
Website: directworx.com.ph
jr.janabajal@gmail.com

STAFF & MANAGEMENT PROFESSIONAL

SUMMARY OF QUALIFICATIONS

Certified Staff and Management Professional with 9 years corporate experience in the BPO
industry, As Collections Manager, OTC Supervisor and AR Specialist. Provides policy direction among
finance and accounting personnel towards the achievement of the corporate goals.

Currently, provides small and start-up companies outside the Philippines with outsourcing services.
Such as data encoding, lead generation, crm management, virtual assistance and project
management.

WORK EXPERIENCE

Researcher
May 2018 – Present
LeadGenius
Berkeley, CA

Utilizes the internet to gather necessary businesses and key people with verified data for LeadGenius
clients marketing and prospecting.

Office Administrator
May 2016 – Present
Directworx Data Encoding Services
1048 Cpt. Cajigas Street,
Caridad Cavite City, Cavite

In change with overall aspect of business, sourcing new business and clients, managing client
projects, client engagement and negotiation, hiring staff, staff training and finance.

Directworx is a small outsourcing company, working with offsite clients from US and AUS. Offering
data encoding, lead generation, CRM Management, Virtual Assistance and Project Management.

Collections Manager
September 2012 – May 2016
Maersk Global Service Centres (Philippines) Ltd.
North Wing Estancia Offices
Capitol Commons, Meralco Ave.
Barangay Oranbo, Pasig City

Drive, Strategize and Control Collection Performance (Overdue, Outstanding and DSO) ensuring the
Migrated Cluster/Country meet the requirement set by Top Management. Enforcing collections, by
coordinating with related processes (OTC, Disputes and Sales), to facilitate timely payment of
Customer outstanding. Strictly implement a Dunning strategy with the aim to collect while
maintaining harmonious relationship with customers. Responsible for Migration of Collection
processes, with specific responsibility to ensure that migrated task are capable and the migrated
processes are compliant to the standard set by the Corporate Management.
•Responsible for offshoring/migration of collection and credit processes.
Project Management
-November 2015, managed onsite offshoring in Maersk Tunisia, Tunis office.
-September 2015 managed Process Validation for Maghreb Cluster in Maersk Morocco, Casablanca
office.
-February 2013, managed onsite offshoring in Maersk Egypt, Cairo and Alexandria office.
-December 2012, managed onsite offshoring in Maersk Morocco, Casablanca office.

•Responsible to establish a collection framework, Ensure that targets (DSO, OD%) are met.
•Ensure adequate and effective follow up process (sending statements, calling customers etc) is in
place and executed.
•Ensure credit policy compliance within the country and its clusters.
•Evaluate and process credit applications, monitoring credit worthiness of credit customers and
ensure credit facility is updated in the system.
•Following up on detention and demurrage outstanding
•Monitoring OTC task, ensure payment application is done on time and in high quality and monitor
of on account and driving the clearing process
•Ensure that audit findings are cleared within deadline.
•Identify and develop high potential staff for succession planning
•Maintain Good rapport with the Migrated Cluster.
•Identify areas for Process improvement, driving efficiency in the process.

OTC Supervisor (MED Region)


October 2010 – September 2012
Maersk Global Service Centres (Philippines) Ltd.
Wynsum Corporate Plaza
Emerald Ave., Ortigas Center, Pasig City

Plan, direct and control performance of the department to meet all the requirements of the
key performance indicator(KPI) based on service level agreement with company’s stakeholders;
Maintain accuracy and timeliness of all the required processes and analyse all reports to be
generated and ensure error-free reports are forwarded promptly to Stakeholders; Responsible for
special project management like Remote/Onsite Task Migration with specific responsibility to
ensure that migrated countries are compliant to the standards set by the Corporate Management.

•Responsible for offshoring/migration of OTC processes.

Project Management - October 2010, Managed onsite off-shoring of Order Management (SO and
Billing) processes in Morocco, Casablanca

• Supervise the Performance of OTC to meet all agreed SLA through KPI
•Initiate corrective and preventive action in areas affecting performance
•Establish and appraise on staff personal critical success factors, address performance appraisals,
mentoring & coaching etc.
•Maintain accuracy and timeliness levels of 99.50%. Analyse root cause for lapses in timeliness and
accuracy in the regular processing and reporting activities and take necessary corrective and
preventive action
•Have a thorough knowledge of the process handled by the team
•Timely reporting to Process Manager on day-to-day team performance and issues
•Analyse reports forwarded to customers and escalate / action on exceptions. Ensure that all the
reports generated out of the process both internal and external are error free.
•Maintain adequate internal control and segregation of duties which will result in optimum
utilization of resources
•Provide inputs to Super users for best practice sharing amongst teams within GSC and to promote
standardisation.
•Ensure that the SOP are reviewed periodically and changes are suggested to super users for
inclusion in the Global SOP
•Staff administration in the form of leave planning, shift scheduling, attendance, maintaining overall
compliance with staff policies.
•Establish and maintain Training plans for staff
•Identify and develop high potential staff for succession planning
•Maintain Good rapport with customers & receive a structured & periodical feedback from
locations.
•Identify areas for Service Delivery improvement, discuss with peers in the same process and
recommend for changes
•Ensure that all the critical activities performed by the team are adequately covered under the
business continuity plan.

Finance and Accounting Associate


Maersk Global Service Centres
September 2008 – October 2010
Maersk Global Service Centres (Philippines) Ltd.
Wynsum Corporate Plaza
Emerald Ave., Ortigas Center, Pasig City

Documentation Associate
Maersk Global Service Centres
January 2007 – September 2008
Maersk Global Service Centres (Philippines) Ltd.
Wynsum Corporate Plaza
Emerald Ave., Ortigas Center, Pasig City

EDUCATIONAL ATTAINMENT

COLLEGE San Sebastian College Recolletos de Cavite


BSBA Marketing Management
October 2005

I hereby certify that the above information are true and correct to the best of my
knowledge.

James Ryan Janabajal


Applicant

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