Rekomendasi Aspek Teknologi

Aplikasi
Kategori Opsi Deskripsi Aplikasi Terpilih
No. Process Stakeholder
Fitur Software Platform
License Support
1. BAI06 Seksi Change BMC Change
Manage Teknologi Management Management
Changes Informasi
CA Change
Management

OTRS Change
Management

2. DSS02 Seksi Incident & BMC Service Desk

Manage Teknologi Problem
Service Informasi Management
Requests CA IT Helpdesk
and
Incidents
OTRS Helpdesk