Documentos de Académico
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INTERN
INDUCTION PACK
2018
We believe your time with us should be fun and fulfilling but above all safe.
Safety of our customers, staff and the general public is our number one priority.
The following manual will help you better understand the operational and safety
procedures of this training facility.
Please feel free to ask any questions in regards to operation and safety to anyone
of our senior staff. If it is still unclear or you are not satisfied with the response,
you are required to alert management at the earliest possible time.
If at any time while working/volunteering you feel you are at risk of an incident or
accident you should remove yourself from the situation and report the occurrence
to management immediately.
Georgie Loo
Internship Director
The purpose of the voluntary intern induction is to make sure you are aware of
what to expect from this company as well as what we will expect from you.
Whilst working here you will be a valuable member of our team for the set
internship period. During this time, you will benefit by participating in our diving,
snorkelling and whale watching (seasonal) activities where you will learn valuable
career skills, explore the Julian Rocks Marine Reserve, encounter interesting
people and accumulate many enjoyable memories.
The Byron Bay Dive Centre believes that there may always be a better way of
achieving our goals and we are therefore always open to your suggestions.
As this is a voluntary arrangement it is vitally important that you enjoy your time
with this company. The level of effort you put in should be equivalent to the level
of enjoyment you are achieving.
I would like to thank you for considering becoming part of our team.
Company Philosophy
The Byron Bay Dive Centre and Whale Watching Byron Bay is a business that
strives to ensure the safety of its clients, staff and the general public and that this
is paramount to all other interests. We believe that this can be achieved whilst at
the same time providing a quality tour experience that is an enjoyable and
rewarding experience for all concerned.
Staff Introduction
All the Byron Bay Dive Centre’s staff appreciates the time and effort you offer this
company. During your time here, you will encounter the following key staff
members.
Instructors: Georgie Loo, Dylan Wilson, Matt Dillon, Zoe White and Kaine
Guyler.
The Byron Bay Dive Centre’s key staff are always appreciative of your efforts.
You will find them approachable and eager to pass on their expertise to all
members of the voluntary/trainee staff.
Eligibility
► Be familiar with and read the Byron Bay Dive Centre's Code of Conduct
and have signed the statement of understanding attached to this manual
► Have insurance that covers you for diving related accidents, although
travel insurance is also highly recommended.
(DAN Divers Alert Network, provides coverage plans starting at $70.00, for
evacuation and medical coverage. Refer to their website for more information
https://members.danap.org/#/signup?referralCode=S00091)
Duties
Your duties as one of our team members will depend on your diving qualifications
and experience in the recreational diving industry.
In the interests of safety and efficiency it is important that before carrying out any
duties you have received the proper instructions previous to preforming such
duties. This will be accomplished at one of our regular staff meetings and
throughout your time here at a time that is appropriate. If at any time you are
unsure of how to perform a particular task our key staff members are always
available for on the job instruction.
Only persons trained and qualified as a diving leader (i.e. Divemasters and
Instructors) are permitted to work in such a position.
There are other duties that need to be performed and these will be brought to
your attention as required.
Thank you again for choosing to become one of the Byron Bay Dive Centres dive
team.
All crew are required to wear the correct BBDC uniform and take pride in their
personal appearance. They should be neat and well groomed. At all times crew
must be professionally dressed, wearing BBDC uniform as well as either neat
board shorts or beach shorts. Footwear must be worn in and around the dive
centre at all times.
► Correct BBDC branded uniform must be visible as the top layer of clothing at
all times when customers are present, ie T-Shirt or Hoodie. Uniform must be
clean, tidy and regularly laundered. We provide BBDC caps and t-shirts to you,
however you will need to bring your own beach or board shorts.
► We prefer all crew to be clean shaven, however if you do choose to have facial
hair it must be fully grown, neat, tidy and well groomed.
► Hair must be neat and clean in appearance. Hair past neck length must be
tied back and off the face.
► Your wetsuit, mask, snorkel and fins must be in line with the brands we sell in
store. Any other equipment can be any brand.
Definitions
The Work Place – Any area where company business and operations occur.
Code of Conduct
All employees of the Byron Bay Dive Centre are to observe the highest standards
of professionalism, ethics, integrity and behaviour during the course of their
employment with this company. The standards expected of employees are:
Breaches of the Code of Conduct will be dealt with in accordance with the
Disciplinary Policy.
Disciplinary Policy
This policy is designed to ensure that when disciplinary issues arise employees
are treated fairly.
Infractions of the Code of Conduct may result in disciplinary action. The level of
disciplinary action will depend on the level and nature of the violation and other
relating facts and circumstances. This can include oral or written warnings,
suspension or termination of employment.
If an oral warning has been issued, the employee will be given the opportunity to
correct the behaviour. If more than two oral warning have been issued for the
same breach of the Code of Conduct, than a written warning will be issued. If
after a written warning has been issued an employee does not satisfactorily
correct the behaviour management reverses the right to either terminate that
person’s employment or suspend the employment of that person for a period that
management feels adequate.
The following are examples of serious misconduct that can possibly result in
immediate termination of employment:
►Control your buoyancy at all times. If you are neutrally buoyant you will avoid
damage to the sea floor and its inhabitants.
►When you approach the bottom don’t flap your hands and fins around. If you
have to rest on the bottom, make sure you knees and fins don’t cause any
damage
►Do not enter the Cod Hole or other caverns. Touching their interior can damage
the life living there. Your bubbles will affect the plants and animals living on the
ceiling.
►Don’t chase or harass the animals, they might not enjoy it as much as you.
►Do not touch fish or other sea life as this may remove their protective mucus
making them more vulnerable.
►Do not remove anything from the bottom, shells (neither dead nor alive), algae
covered objects or archaeological finds.
►Carry on your training and extend your knowledge of the marine environment,
you will discover that every location deserves a dive and that every environment
has amazing discoveries to unveil.
►Do not interfere with the sharks using mechanical apparatus ie. scooters,
horns.
►No use of Shark Pod / Shark Shield Devices in known aggregation sites.
►Do not use strobes or flashes. Be aware that a strobe light from cameras can
alter a shark’s behaviour.
►Be aware that touch light can daze if shone directly into a turtles eyes
Setting Up
Gear up procedure
Customer communication at shop – meeting and Q’s about dive brief
Launch procedure
☼ One Dive Guide in the water before the customers – Be Alert! Other guides
help gear up customers
☼ Gather divers at the bottom and visually check all their air pressures
Leave the rope swimming on back, getting divers to follow in buddy
pairs Get an OK signal from all divers at the start of the dive
Be aware – The first 5 mins is the most stressful time
☼ Once low on air is given by the first diver visually check all air gauges
Inexperienced divers who are starting to run low on air must be kept
close to the dive guide
If diving the Cod Hole visually check everybody’s air when approx. 20m
from the cave. If any diver has less than 120 bar do not go to the cave –
Turn Back
NOTE: some inexperienced divers have been known to breathe 50bar just
going through the cave.
YOU must know all alternative safety stop procedures e.g. swimming safety
stop, free ascent etc. This must be explained to customers in the dive brief
Getting Lost
If you do get lost - Do not stress out. Continue to swim slowly; in the direction you
think the rock is (use compass. current etc)
As there is so much life at Julian’s that divers will still have a good dive whether
you follow the dive plan or not!
There are always plenty of excuses for not following the dive plan
►Visibility reducing
SO… Try not to apologize (but never outright lie!) Just point out all the good things
you saw.
Apologies = Refunds
If your divers do become separated from the group look in all directions (incl. up),
then swim back in the direction you believe they are for 1 min only.
If not found ascend to the surface at 9m / min with all divers, then signal pickup
to skipper.
Skipper will give directions whether dive should continue.
Prevention
Look for signs of stress and keep stressed divers close, don’t be afraid to hold
hands if required
NOTE: As a dive guide you are just a certified dive leading other divers on
tours, you are not to put yourself at risk Dive Leaders e.g. DM‟s. Must refer to
their training
No Fish
If you do a dive that you consider well below average do not say this to or in front
of the customers.
Either say nothing at all or better still talk up the dive e.g.
Max Dive Time: 45min all divers on the surface 48min absolute max.
Dive Guides on the surface must look towards skipper until OK sign is received
Safety equipment must be taken on every dive e.g. snorkel, slate, whistle,
safety sausage, and dive knife.
• Assist diver placing arms through harm holes and pull shoulder straps tight
Once all customers have scuba unit on shoulders dive guides/staff then
gear up quickly and enter the water
RADIO PROCEDURES
Calling Procedure
Ensure radio is turned on, volume is adjusted and the correct station is selected.
Depress transmit button on side of hand piece and repeat identification of station being
called 3 times (eg. ‘Dive Centre, Dive Centre, Dive Centre’).
Repeat identification of station calling 3 times (eg. ‘Cape Runner, Cape Runner, Cape
Runner’).
Once acknowledged transmit message finishing each transmission with the word ‘over’.
Once all transmissions are complete close transmission by identifying your station and
intention to cease transmission (eg. ‘Cape Runner Out’).
Ensure radio is turned on, volume is adjusted and the correct station is selected.
Depress transmit button on side of hand piece and repeat identification of station being
called 3 times, repeat identification of station calling 3 times and state emergency
situation (eg. ‘Dive Centre, Dive Centre, Dive Centre, Cape Runner, Cape Runner,
Cape Runner, This is an Emergency and I require urgent assistance’).
Stations
Dive Centre 77
Cape Runner 77
Reef Runner 77
Bay Runner 77
CYLINDER FILLING
To fill cylinders and use the compressor; staff/crew must hold SISOSCB307A -
Inspect and fill Cylinders certification.
SAFETY PRECAUTIONS
General
Filling Cylinders
- If an explosion occurs,
leave the area
immediately assesses
the situation or waits for
a senior staff member.
Roller door should be
pulled down.
Struck by flying Struck by a flying object -The use of the
object propelled by high compressor and cylinder
pressure air explosion. filling is restricted to
otheries personnel.
Never use equipment
that is damaged or
warn.
-Report any damaged or
warn equipment to
management.
-Never stand near while
others are filling
cylinders.
- If an explosion occurs,
leave the area
immediately assesses
the situation or waits for
a senior staff member.
Roller door should be
pulled down.
Total Cylinder Cylinder wall or valve -Never fill out of test
Explosion rupture cylinders.
-Never leave cylinders
filing unattended. -
Never stand near while
others are filling
cylinders.
-Cylinder must be filled
in accordance with
Australian Standard
3848-2, no ore than 207
bar.
Falling from Vessel Falling from the vessel -Maintain a firm hold to
in either the surf zone or vessel at all time when
while making way. is under way.
-Remain seated at all
times when under way.
Three points of contact
are required.
-Never hang any part of
your body over the side
of the vessel.
- Do not exit the vessel
for any reason when the
vessel is underway.
Hand Injury mooring Hand or fingers getting -Never allow rope to loop
Vessel caught in bow line and around any part of the
subsequently being body.
strangled.
Feet run over by Feet and or legs run over -Always keep a look out
trailer by trailer when holding for trailer wheels when
bog mats in place. holding bog mats.