ONE TATA OPERATING NETWORK

GROUP SYNERGY OFFICE SHANE FITZSIMONS | TATA SONS

Tata Sons - Internal

GROUP SYNERGY VISION

OPTIMIZE PERFORMANCE LEVERAGE CAPABILITY OPERATING NETWORK

INTERNAL

REVENUE –
+ Digital
Logistics & Agile Facilities

GROW FASTER THAN GDP EXTERNAL

Shared Shared
Infrastructure Approach
MARGINS –
BEST IN CLASS Shared
Services

CASH/CSR –
BEST IN CLASS

Building a culture of 3’S’s………Synergy, Scale & Simplify Tata Sons - Internal

GROUP SYNERGY PRIORITIES

FOCUS KPI ENABLER

GROUP TARGET

G&A & Technology &

Process
Unit Cost Shared Services

Strategic Sourcing Margin

Deflation & Enhanced Procurement
Cost Structure
Usage Group Purchasing Expansion
Group Expertise

Cooperation
Revenue Growth vs. GDP
Growth
(%)
& Alignment Revenue
& Digital Growth

Tata Sons - Internal

SYNERGY FRAMEWORK.....OTON

Synergy Outcomes
Financial Performance
SYNERGIZE (30% productivity improvements) Revenue Growth> GDP-

CULTURE OF SYNERGY
B2B, B2C & T2T- Working with TSMG

Margin Expansion-
Shared & Standardized Infrastructure, Efficiencies and capacity creation through Shared
SCALE
Technology, Process and Approach Services, Group Sourcing, One IT

World Class Group Capabilities-

Centers of excellences- Treasury, Tax & Insurance
SIMPLIFY Digital & Agile Strategy
Enterprise Standards Simplification & Scale- Enterprise Standards=>
Policy + Process + Technology

Vision: Accelerate the benefits of One TATA through a One Tata Operating Network, built on the culture of
4 Synergy, to deliver world class outcomes in terms of experience, speed, cost and quality for stakeholders
Tata Sons - Internal
ONE TATA
OPERATING NETWORK
Tata Sons - Internal
SYNERGY ROADMAP.....OTON
Loyalty S&D
One size does not fit all… Enabling 40 ideas
support

Building a
Group culture of
(TATA Sons) 3 ‘S’s
Logistics Facilities
Digital & Agile
MRO
SupplySimplify Scale

S
Shared Shared
Infrastructure Approach

Shared Services
Listed Synergy Unlisted
($90B) ($10B)
Shared
OTON
Service
‘Big 10’

6 OTON 5 CLUSTERS 12 INITIAL TRACKS Tata Sons - Internal

OTON - PATH TO WORLD CLASS……

c.5% cost
savings

c.30% cost
savings
Achieve
World Class
10-30% Operating
Shared Services Model
Group
Capabilities
20%

3 ‘S’ Enablers
Functional
100% Threads
Group Capabilities
Business Owned

Shared Services
Accelerated
Shared
70-90% Services ++ 60%
Business Owned Shared Services
Synergy
Projects
Enterprise
Standards
20%
Business Owned

CURRENT OPERATING AS IS APPROACH W/O DESIRED

MOVING THE NEEDLE
MODEL GROUP CAPABILITIES OPERATING MODEL

7
Tata Sons - Internal
ONE TATA
OPERATING NETWORK
Tata Sons - Internal