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Vanquish GmbH Distribution - WinConnect FAQ http://www.vanquish.de/joomla/index2.php?option=com_content&task...

FAQ

1. What is WinConnect Server XP?

WinConnect Server XP is a software solution that turns a Windows Small Business Server 2003 or Windows XP (Home and
Professional Editions) Host computer into an RDP 5.2 or 5.1 server. This allows multiple Remote Desktop Protocol (RDP) 4.0, 5.0,
5.1 and 5.2-enabled devices (such as Terminals, Internet/Information Appliances, Tablet PCs and PDAs) to connect to it to run
Windows applications simultaneously and independently. These devices can connect to the server over a wired or wireless TCP/IP
connection, such as local area network (LAN), wide area network (WAN), dial-up (Internet), digital subscriber line (DSL, ADSL),
Integrated Services Digital Network (ISDN), or virtual private network (VPN) connection.

You can remotely connect and control your computer from another office, from home, or while traveling. This allows you to use
the data, applications, and network resources that are on your office computer, without being in your office.

2. Why would I want to use the WinConnect Server XP software?

WinConnect Benefits:

• Reduces enterprise TCO by providing an alternative to MS Windows® 2000 Server or Windows Server 2003
• Remote connection means that you have access to your data and Windows applications wherever you need it
• Centralized processing means that your data is safer, stored on a central computer
• Centralized processing means that your Thin Client devices (such as Terminals, Internet/Information Appliances, Tablet PCs and
PDAs) are less expensive to purchase and less expensive to maintain back

3. What must I do before puchasing and/or registering WinConnect Server XP software?

• You must purchase or register WinConnect Server XP from the computer on which it has been installed. Hence, please ensure
that you have installed the WinConnect Server XP software on the computer
• Make sure you have logged into the computer as a full-access Administrator

• Under Microsoft Internet Explorer, click on Tools/Internet/Options/Security/Custom Level. Set the "Reset To:" option to
"Medium" and click on the Reset button. Next, click on the "OK" button to apply the changes
• When prompted to install and run "ThinSoft Inc. Registration Control", you must click on the "Yes" button to accept and trust
content from ThinSoft Inc

4. What features are supported by WinConnect Server XP that are not supported by Windows 2000 Server?

• Color Depth - Supports for up to 24-bit color


• Audio - The audio stream, such as .mp3 or .wav formats, is played through the client's audio system

• Parallel and Serial Ports - The applications running on the Host PC can have access to the peripherals (such as customer display
pole, cash drawer, bar code reader/scanner, and other devices) connected to the parallel and serial ports on the client
(Windows XP Professional only)

5. What features are supported by WinConnect Server XP that are not supported by Windows NT 4 Terminal Server Edition?

• Color Depth - Supports for up to 24-bit color


• Audio - The audio stream, such as .mp3 or .wav formats, is played through the client's audio system
• Storage - The client's storage is accessible as if it were a network shared drive(s) (Windows XP Professional and Windows Small
Business Server 2003 only)
• Parallel and Serial Ports - The applications running on the Host PC can have access to the peripherals (such as customer display
pole, cash drawer, bar code reader/scanner, and other devices) connected to the parallel and serial ports on the client
(Windows XP Professional and Windows Small Business Server 2003 only)
• Printer - The default printing device can be the printer connected to the client locally (Windows XP Professional and Windows
Small Business Server 2003 only) or a network printer
• Clipboard - Data can be interchanged between the applications running on the Host PC and applications running on the client
via the shared clipboard

6. What are the differences in features on a WinConnect Server XP Host installed with Windows XP Home Edition and Windows
XP Professional Edition?

• Supports local drive mapping (Windows XP Professional Edition only)


• Supports local serial and parallel ports redirection (Windows XP Professional Edition only)
• Supports local printing (Windows XP Professional Edition only)

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7. What is the recommended WinConnect Server XP Host requirement?

• Windows Small Business Server 2003 or Windows XP (Home or Professional Edition) computer
• Network/Internet connection
• A Pentium III 1GHz or faster processor is the minimum recommendation for 1 Host and 1 Remote Desktop users. Increase the
processor speed by 100MHz or more per additional Remote Desktop user, depending on the applications the user will be
running. For best performance, a single or dual Pentium IV processor is suggested. Equivalent AMD processors are also
supported.
• For Windows XP, the minimum memory requirement for 2 users (1 Host user and 1 Remote Desktop user) is 256MB. For Windows
Small Business Server 2003, the minimum memory requirement for 2 users (1 Host user and 1 Remote Desktop user) is 384MB.
Additional 64MB or more per additional Remote Desktop user, depending on the applications the user will be running.

8. How difficult is it to set-up the WinConnect Server XP?

Installation is simple. By following a few steps, it normally takes less than 15 minutes to set up. See the WinConnect Server XP
User Manual for instructions.

9. How do I register the WinConnect Server XP software?

You can register the WinConnect Server XP software online via the WinConnect Server XP Control Center or visit our web site at
www.thinsoftinc.com. For Internet Registration, you can only use the Microsoft's Internet Explorer for this purpose.

10. How do I buy additional software licenses for different number of users?

WinConnect Server XP can be purchased via any of the Vanquish GmbH Reseller Network Partner per pack of 3 users. Each
WinConnect Server XP license allows an additional 3 users. As user needs increase, additional licenses can be purchased online.
11. What do I need to add additional users?

Additional users are supported by adding additional Remote Desktop Protocol (RDP) 4.0, 5.0, 5.1 and 5.2-enabled devices (such as
Terminals, Internet/Information Appliances, Tablet PCs and PDAs) and/or install Remote Desktop Client software for the Linux or
Windows Systems.

For more information on WinConnect Remote Desktop Client software for Linux System, please refer to our web site at
http://www.thinsoftinc.com.

12. Can I connect more than one Remote Desktop Client to the WinConnect Server XP Host?

Yes, up to a maximum of twenty-one (21) Remote Desktop Clients can be connected to the WinConnect Server XP Host.

13. Can both users use the same program at the same time?

It depends on the type of software products you are using. Most software products will allow all users to open and edit different
documents at the same time, using the same program. Each user can also use different software products, concurrently.

If you have any questions regarding compatibility of a particular application program, you can download the trial version of
WinConnect Server XP to test your application before you purchase. Alternately, you can ask the software vendor if they support
Microsoft Terminal Server. If Terminal Server is supported, the software will most likely work under WinConnect Server XP.

Users who intend to run the software products concurrently are advised to do the following:

(a) Review the Software Products' End User License Agreement if they are authorized to run multiple instances/sessions, using a
single copy of the Software Products, concurrently

and/or

(b) Check with the respective companies of the Software Products for such usage and/or similar usage.

14. When both Remote Desktop users open the same file, can they save the file at the same time?

It depends on the types of applications you are running. Some applications will provide full read and write privileges to the user
who opened or accessed the file first; the other users may then have read only privilege.

15. Do I have my own preferences for Word/Excel, bookmarks for Netscape, or are they shared?

All of your preferences are stored in individual "profiles". Your profile stores all of your preferences, and individual information.

In order to take advantage of this feature, each user must log in to the system with a unique user name.

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16. Can I run DOS applications on the Remote Desktop Client?

The Remote Desktop Client supports windowed DOS box where you can run DOS applications and access the DOS command prompt.

17. Where are my files stored?

Files can be stored on the central WinConnect Server XP Host or on the local storage of the Remote Desktop Client if:

(i) the Remote Desktop Client is a RDP 5.1-enabled device only and the WinConnect Server XP Host is installed with Windows XP
Professional Edition) or

(ii) the Remote Desktop Client is a RDP 5.2-enabled device only and the WinConnect Server XP Host is installed with Windows Small
Business Server 2003 .

18. Can I elect to store files locally on Remote Desktop Client?

Yes, if the Remote Desktop Client is a RDP 5.1or 5.2-enabled device and the WinConnect Server XP Host is installed with Windows
XP Professional Edition or Windows Small Business Server 2003.

19. How secure is my data, using WinConnect Server XP software?

Data can be stored in the central WinConnect Server XP Host instead of the local PC hard drive. Normally, the server is located in
a secured place and is only accessible by an IT personnel who has the rights to do so. The data transmitted from your Remote
Desktop Client, normally, takes a path along a secured communication/network, to the WinConnect Server XP Host. Consider this
security against data stored on a PC, in an open office environment, vulnerable to be stolen along with your data (in the Thin
Client environment, they would have stolen a "nearly" worthless box with no data in it).

20. Will multiple users running Windows applications concurrently make my WinConnect Server XP Host work slower?

The performance of the WinConnect Server XP Host will depend on the system set-up and configuration, the number of users
supported and the applications the users will be running.

For more information, refer to "What is the recommended WinConnect Server XP Host requirement?" above.

21. Which is the best remote connection medium to connect the Remote Desktop Client to the WinConnect Server XP Host?

A broadband Internet connection over digital subscriber line (DSL, ADSL) or Integrated Services Digital Network (ISDN) connection
improves performance. However, RDP transfers only minimal data (such as display data and keyboard data) between the
WinConnect Server XP Host and the Remote Desktop Client, therefore, it works even with a low-bandwidth Internet connection
over a wired or wireless connection (Dial-up, GPRS, etc.).

22. Will my connection to the WinConnect Server XP Host be disconnected for any reason?

It depends on the server settings. If the 'Max session idle time' option is enabled, connections will be disconnected after the
specified amount of idle time. This means that the session will disappear from your screen and it will become 'disconnected'. It
doesn't mean the applications you had opened will be closed. If you reconnect to the WinConnect Server XP Host again, they will
still be active. You may configure the server settings so that 'Disconnected' sessions stay in that state for certain amount of time,
during which you can reconnect. If you do not reconnect within the specified amount of time, the disconnected session will be log
off and all applications will be closed, at which point, the next time you reconnect, you will have to re-run the applications, as
you will be starting a new session.

23. Can I add the WinConnect Server XP Host to a computer network (e.g. LAN)?

Yes, Windows NT and Windows 2000 and Novell Netware networks are supported. You only require one network node (one network
card and one IP address) for all the users. Users can login to the network by using different user names and passwords.

24. Can the Host user monitors and controls the activities on the Remote Desktop Clients?

The Host user cannot monitor and control the activities on the Remote Desktop Client.

25. How can I prevent the users on the Remote Desktop Clients from shutting down the WinConnect Server XP Host?

The Security Policy Settings in Windows Small Business Server 2003 and Windows XP Professional Edition allow the Administrator to
control certain user's privileges, as well as control certain actions allowed for the users.

Administrator can modify the security-relevant settings, including users' rights to shut down Windows, by configuring the Local
Security Policy.

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26. Do I need to buy additional software licenses?

The WinConnect Server XP allows multiple users to simultaneously and independently share the same hardware and software
installed on the Host computer. Some software is licensed for use on a single computer while other software may be licensed for
single or multiple users. It is the responsibility of the WinConnect Server XP purchaser/user to read and comply with the licensing
agreements of any software that may be used on the RDP devices.

A separate Windows XP license is required for each RDP device connected to the Host computer running Windows XP or Windows
Small Business Server 2003 . It is the responsibility of the WinConnect Server XP purchaser/user to read and comply with the
Windows licensing agreement or contact Microsoft for clarification regarding this licensing requirement.

27. Where can I download the Remote Desktop Client software for Linux System?

You may download or purchase the WinConnect Remote Desktop Client software from our web site at http://www.thinsoftinc.com

28. Where can I download the Remote Desktop Client software for Windows System?

The Remote Desktop Client software is available for download at the


Microsoft web site here. The client software is installed by default on computers running Windows Small Business Server 2003,
Windows XP Professional and Windows XP Home Edition.

The instructions on how to create a Remote Desktop connection and start a Remote Desktop session are available for download at
the Microsoft web site here.

29. Can WinConnect Server use a port other than the standard Microsoft RDP port 3389?

You can option WinConnect Server to use a port other than 3389. To do so, run Regedt32. When using Regedt32, please be careful
as it is possible to damage your system. Using Regedt32, locate the

KEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp

key. Within this key, locate the PortNumber subkey. By default, it will be set to 00000d3d hex, or 3389. Modify the hex value and
save. Reboot the computer for it to take effect.

Please remember that you will need to modify all clients that connect to this computer. For WinConnect, when you configure a
connection the port address will appear on the "Advanced" tab. To change the port used by the Microsoft client, follow the client
instructions found here.

30. Can I use a firewall on my WinConnect Server?

The use of a firewall will improve the security of your WinConnect Server. However, both the built-in Windows XP firewall and
third party firewalls will block the network traffic necessary for Remote Desktop Protocol (RDP). This traffic must be enabled for
WinConnect Server to work.

There are two ports necessary for WinConnect Server. First is a TCP port required for RDP. This is normally 3389. The second is a
UDP port required if you want the computer to be visible as a terminal server to a client browsing the network. This is port 137.

If you are using a third party firewall, please see the documentation that comes with your firewall.

To configure the built-in Windows XP firewall, go to Start>Control Panel>Network Connections. Right click on the network
connection that will be used by your terminals and select Properties. On the Advanced tab you must check Protect My computer
and network by limiting or preventing access to this computer from the Internet. When this option is checked, the Settings button
is accessible. On the Services tab, check Remote Desktop. This will enable the UDP port of 3389. Click on the Add button. Enter
"Server Browser" under Description of Service. Enter the name of the server in Name or IP address of the computer hosting this
service on your network. Enter "137" for External Port number. Click on UDP, and then click on OK. Click on OK in the Advanced
Settings dialog box and then click on OK in the Local Area Connection Properties dialog box.

For additional security it is possible to change the port number used by RDP. Instructions for doing this can be found at
products_wcs_faq.html#faq28. If you do change this port number, you must also adjust your firewall to enable TCP traffic through
whatever port you have chosen.

31. How do I place multiple terminal servers behind a firewall?

There are two ways to accomplish this, depending on whether you have multiple external IP addresses:
1) Use multiple external ip addresses. In order to do this, you configure your router to map a different external IP address to each
internal server. For example, let us presume that you have two internal servers at internal addresses 192.168.10.1 and
192.168.10.2. You have two external IP addresses 64.64.64.11 and 64.64.64.12. You would edit your firewall NAT configuration to
look like this:

ip nat source static tcp 192.168.10.1 3389 64.64.64.11 3389


ip nat source static tcp 192.168.10.2 3389 64.64.64.12 3389

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This configuration would map incoming traffic to port 3389 on 64.64.64.11 to port 3389 on server 192.168.10.1. Incoming traffic to
port 3389 on 64.64.64.12 would be mapped to port 3389 on server 192.168.10.2.

Note that the exact configuration syntax will vary from firewall to firewall. The example is for a Cisco 2600. The advantage to this
approach is that client software will not need to be optioned to use a non-standard port.

The disadvantage is that it will require multiple external IP addresses.

2) Use a single IP address. In order to use a single external IP address, you will need to map different port numbers to each
internal server. Let us presume that you have two terminal servers at 192.168.10.1 and 192.168.10.2 and one external IP address
at 64.64.64.11. In this case you would edit your firewall NAT configuration to look like this:

ip nat source static tcp 192.168.10.1 3389 64.64.64.11 3389


ip nat source static tcp 192.168.10.2 3389 64.64.64.11 3399

This configuration would map incoming traffic to port 3389 on 64.64.64.11 to port 3389 on server 192.168.10.1. Incoming traffic to
port 3399 on 64.64.64.11 would be mapped to port 3389 on server 192.168.10.2.

Again, the exact configuration syntax will vary from server to server. Port 3389 was chosen as an example. You can use other ports
so long as they do not conflict with other uses. To support additional machines, you will select a different port for each server.

In order to use this approach, you do not need to change the RDP port on server 192.168.10.2 in the server configuration. This is
because the firewall NAT will redirect the incoming traffic to the standard port on the server. You do need to change the port
used by the clients. In order to access server 192.168.10.2, the client software must be optioned to connect to port 3399 at
address 64.64.64.11. Port number can be specified on the "Advanced" tab when editing a connection in WinConnect. Instructions
for changing the port for the Microsoft client can be found at here.

The advantage to this approach is that a single external IP address can be used. The disadvantage is that client software must be
configured to use a non-standard port.

Fenster schließen

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